Customer Service Representative
Resume:
Crystal Simon
Jennings, LA *****
adzw9w@r.postjobfree.com
#readytowork
Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
Murphy USA - Jennings, LA
July 2020 to September 2020
• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Bag, box or gift-wrap packages
• Handle merchandise returns and exchanges
Customer Service Representative
TTEC
August 2019 to March 2020
• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed. Customer Service Representative
Conduent
September 2017 to March 2019
• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed. Home Health Aide
CARC - Lake Charles, LA
March 2015 to July 2017
• Provide health care services in patients residences
• Perform domestic and household tasks
• Transport and accompany patients to doctors office or to hospital
• Administer simple prescribed medications
• Assist with clients personal care activities
• Monitor patients (vital signs, temperature, respiration, etc) and report on their condition
• Maintain patients care records and document provided services
• Assist patients with mobility and physical therapies/exercises
• Instruct and counsel patients and families on diet and exercise
• Collect routine specimens
• Provide companionship and basic emotional or psychological support Home Health Aide
Blessed Care - Lake Charles, LA
January 2008 to December 2012
• Provide health care services in patients residences
• Perform domestic and household tasks
• Transport and accompany patients to doctors office or to hospital
• Administer simple prescribed medications
• Assist with clients personal care activities
• Monitor patients (vital signs, temperature, respiration, etc) and report on their condition
• Maintain patients care records and document provided services
• Assist patients with mobility and physical therapies/exercises
• Instruct and counsel patients and families on diet and exercise
• Collect routine specimens
• Provide companionship and basic emotional or psychological support Education
High school or equivalent
Skills
• Customer Service (10+ years)
• Customer Support (10+ years)
• Customer Care (10+ years)
• Cold Calling (4 years)
• Sales (1 year)
• Sales Management
• Upselling
• CRM Software
• B2B Sales
• Business Development
• Salesforce
• Recruiting
• Account Management
Certifications and Licenses
Bar License
July 2019 to July 2023
Assessments
Customer Focus & Orientation — Highly Proficient
April 2020
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ a9771e270ca1751ef65c26bce5eabd59eed53dc074545cb7
Customer Service — Proficient
April 2020
Identifying and resolving common customer issues.
Full results: https://share.indeedassessments.com/share_to_profile/ b0cb313f57d2499f80bcbd934884fd7ceed53dc074545cb7
Sales: Influence & Negotiation — Familiar
April 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: https://share.indeedassessments.com/ share_to_profile/9054c85045b76a231d91584e03ba08bbeed53dc074545cb7 Nursing Aide Skills — Familiar
April 2019
Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: https://share.indeedassessments.com/share_to_profile/ ca6e6be6d96d9ebc9dcb2c5960a7a8b5eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate