Customer Service Personal Assistant

Carmella Jimenez

786-***-**** adzw9o@r.postjobfree.com Palmetto Bay, FL

WORK EXPERIENCE

●GF Immigration Law, PA

Creative Writer (April 2023- June 2023)

oWrote declarations in the voice of the client that creatively narrated their experiences and displayed their qualifications of human trafficking; and legal arguments that outlined the elements of trafficking in formal language.

●Private Individual

Personal Assistant (August 2022- April 2023)

oScheduled appointments in Outlook calendar, managed household projects, communicated directly with contractors, ran errands, made payments

oProvided timely and thoughtful feedback and consultation on home projects.

oDirectly assisted with immediate needs and preformed administrative tasks

●Florida International University, Center for Excellence in Writing

Undergraduate Writing Consultant (May 2019- August 2022)

oTutored undergraduate students, non-native English speakers, students with learning disabilities, and graduate students when needed

oProofread and edited research papers, personal statements, scholarship essays, etc. while guiding students through their writing process

oCollaborated in creating a resource folder for new tutors with instructions and suggestions on best tutoring practices

oPresented at the National Conference on Peer Tutoring in Writing 2020 on increasing engagement between tutors

●Freelance Proofreader (August 2019- Present intermittently upon request)

oCopy-edited policies, procedures, and website pages

oMet with client to customize and finalize edits

●Leading & Learning (February 2021- January 2022)

Homework Monitor/ Tutor

oOrganized middle school- college students’ assignments through Google Sheets

oSent daily updates to students about upcoming assignments and exams

oProvided general homework help in assisting students with completing assignments

●Whole Foods Market (January - September 2018)

Cashier

oChecked out items for customers, bagged groceries, occasionally assisted at the customer service counter

EDUCATION

●Bachelor’s degree in English: FIU Class of 2022

Concentration in Creative Writing; Certificate in Film Studies; Certificate in Professional and Public Writing

SKILLS

●Self-motivated

●Multi-tasker

●Attention to detail

●Creative writing

●Written and verbal communication

●Microsoft Word, PowerPoint, and Excel

●Google Drive, Docs, Sheets, and Slides

●Typing

REFERENCES

Available Upon Request

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