Customer Service Call Center

CHRISTA CLAXTON

Fort Lauderdale, FL *****

954-***-****

************@*****.***

CAREER OBJECTIVE :

Providing exceptional service, building relationships, resolving problems. Dynamic customer service professional experienced in both call center and retail settings. My goal is to obtain a position as a team player in a people orientated organization where I can maximize my customer service experience in a challenging environment to achieve the corporate goals. Highly dependable, reliable and able to perform duties with minimal supervision. WORK HISTORY :

*Office Assistant*

[April 2014 - November 2018]

[ACE INSURANCE & TAGS INC] [Lauderhill,FL]

-Respond to telephone inquiries

-Assisted customers with insurance quotes

-Responsible for filing important documents

-Renewing and issuing decal registration,

-Title & Tags entry

-Answered phone and assisted clients with changes

-Assisted customers in person

- Maintained up-to-date knowledge of customer accounts • Operated the cash drawer

-Confirmed payments, refunds, etc.

*Retention Agent*

[December 2018 – March 2019]

[TELEPERFORMANCE USA] [North Lauderdale,FL]

-Handling the customers call, despite the level of difficulty in a courteous and business-like manner

-Attained high quality scores for performance and customer satisfaction

-Provided accurate account and followed up based information to meet customer needs

-Assisted customers with placing online orders and taking personal messages per request

-Explained products and benefits

-Confirmed payments, refunds, etc

*Customer Support Rep*

[ April 2019 – November 2020]

[SITEL][Pompano Beach, FL]

-Answered calls regarding returns, exchanges, credit, and complaints

-Responsible for building a connection with member to ensure excellent satisfaction

- Keeping records of both shipping and delivery timeframes

-Maintaining metrics to make sure each goal was met (AHT, HOLD, ATTENDANCE ETC. ;) •

-Placing online orders

[Emergency Roadside Assistance]

[November 2020 - March 2023]

[NATIONS SAFE DRIVERS][Boca Raton, FL]

-First contact of response

- Maintains communication to ensure completion

-Accident calls

-Assisting in locating disabled vehicles

- Keeps customer updated with dispatch process until completion

-Provides acceptable ETA, manages call handling time

-Claims Reporting / Initiation

-Impound Scheduling

-Payment Processing

SKILLS :

Microsoft Office (word, excel, and power point, outlook)

Data Entry

CSR

Call Center

Customer Care

Customer Service

Customer Support

Phone Etiquette

Typing

English

Computer skills

Dispatching

Office Administration

Communication Skills

Front Desk

Retention

Willing to relocate: Anywhere

Authorized to work in the US for any employer

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