Customer Service Front Desk

ERIC JACKSON

Schenectady, NY *****

518-***-**** - *********@*****.***

PROFESSIONAL SUMMARY

Professional and industrious bringing exceptional administrative experience. Organizes

and manages simultaneous tasks to support customers and accomplish business goals.

Organized scheduler well-versed in all aspects of administrative support. Professional

and knowledgeable office clerk offering several years of experience in administrative

support and customer service. Highly efficient planning, problem-solving, and

communication skills.

SKILLS

Hospitality Service

Admissions Support

Service Delivery

Solving Problems

Visitor and Customer Relations

WORK HISTORY

11/2022 to Current Information Desk Clerk

Sunnyview Rehabilitation Hospital – Schenectady, NY

Resolved customer problems and complaints.

Answered questions and addressed, resolved, or escalated issues to management

personnel to satisfy customers.

Balanced employee availability, customer schedules, and maximum load levels

when scheduling appointments.

Collected and distributed messages to team members and managers to support

open communication and high customer service.

04/2022 to Current Clerk Processor

Educational Vistas – Colonie, NY

Supporting clerical assistance in the development, administration, scoring and

analysis of all assessment types Educational Vistas Grade K-9 ELA & Math,

Science Assessments and sets of “K-8 Pre and Post Assessments for ELA & Math

Science.

Additionally was a driver picking up and dropping off tests for EV scoring all

throughout New York State

03/2021 to 11/2022 Driver

Care For You – Schenectady, NY

Picking up and dropping passengers off to Medical appointments

Followed all relevant traffic laws and safety regulations.

Completed routine pre- and post-trip inspections to evaluate vehicles and assess

maintenance needs.

Upheld high standards of professionalism and discretion when working with

high-value clients.

Utilized GPS and other navigation tools to plan routes and stay on schedule.

10/2016 to 03/2021 Marketing Agent East Coast Driver

Enterprise Holdings

Maintain car lot by checking in new cars entering lot

Preparing cars to be transported by trucks to different regions all over the country

Transporting lease and sold cars to car dealerships, auction lots and body shops all

over capital region

05/2016 to 10/2016 Front Desk

YMCA

Responsible for providing daily services to all members and program participants

Accurately input new membership sales, renewals and programs into the computer

May assist in training new staff

06/2015 to 11/2015 Transit Driver

Best Cleaners

Sorted cleaned finished clothes from cleaning machines to hang to proper stores

Accomplishments no accidents Skills Used customer service driving skills to and

from offices, checking fluid levels

03/2010 to 05/2012 Cable Supervisor/Lead Sales Administrator

Time Warner

Interpreted and communicated work procedures and company policies staff

Reviewed and checked work of subordinates such as reports, records, and

applications for accuracy and content and corrected

EDUCATION

Certifications a

Bachelor of Arts: Business Studies

Stockton University - Pomona, NJ

Contact this candidate