William Yengong nji

Lexington, KY ***** 309-***-**** adzw8d@r.postjobfree.com

Summary

Aspiring IT Professional with progressive troubleshooting, sales, and customer service experience. A diverse skill set that allows flexibility to perform at a high level regardless of the position. Proficient in learning new policies and procedures. Well-versed in maintaining high ethical and quality standards and professional demeanor.

Technical Skills & Training

Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System, and Intrusion Detection System

Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, and Processors

Software: Microsoft Firewalls, identify types of Malware, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing

·Installation and configuration of computer hardware, software, systems, networks, and printers

·Ability to stick to deadlines, prioritize and display problem-solving skills

·Virus and malware mitigation, cleaning infested computers and implementation of Encryptions

·Cloud Platform Support to include Microsoft Intune, Azure, Office 365, and Google Cloud

·Implementation of wireless networks, and various topologies

Education

Information Technology Security Administrator MyComputerCareer July 2023

Professional Experience

CK Tactical Security Guard January 2023-Present

●Records any suspicious activities to the management

●Remove trespassers or unwanted individuals from the property

●Ensure guests sign in upon arrival and exit

Go Direct Delivery Driver September 2022-January 2023

●Loaded and unloaded delivery items in a safe and timely manner

●Prepared reports and other documents related to deliveries

●Reviewed orders before and after delivery to ensure that orders are complete and chargers are correct

Amazon Customer Service August 2020-September 2022

●Processed customer orders and handled returns and exchanges

●Updated customer account information as needed

●Responded to customer inquiries via phone, email and/or chat

●Documented customer interactions and transactions in company’s database

WaterShed Foods Trayer March 2020-September 2020

Loaded racks and equipment

Reviewed packing slips and other documents to properly box for shipment

Assembled cartons, crates and containers

Arranged items on pallets according to size and weight

Packaged merchandise into boxes and containers to ensure safe shipment

Regional Hospital Care Taker February 2016 September 2019

Assisted with personal care, bathing, grooming, dressing and eating

Provided emotional support and encouragement

Transported or escorted the client to medical and other appointments

Administered medication as needed

Monitored and reported changes in health and behavior

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