Tammie Newsome

Milledgeville, GA *****

adzw8c@r.postjobfree.com

+1-478-***-****

Work Experience

General Sales Manager

Beall's Outlet - Milledgeville, GA

December 2017 to June 2022

Strategic Business Planning/Operations

• Evaluate all reports daily to create store action plans to drive key performance indicators (KPI’s) and advance results around talent, operations, merchandising, financial and customer aspects of the business.

• Demonstrates operational agility based on the needs of the business and is able to develop clear objectives to meet company goals.

• Set clear goals and expectations for associates and holds them accountable for their responsibilities and objectives.

• Develop daily, weekly and monthly action plans. Ability to organize, delegate, prioritize, meet deadlines, hold team accountable and follow up on all activities within the store in order to meet Company standards.

• Knowledgeable in current policy, practices, trends, technology, and information affecting the stores within the district and the organization.

• Personally model a positive customer experience, ensuring the customer always takes priority.

• Collaborate with Loss Prevention partner to champion shrink reduction programs and respond favorably to all shrink and safety opportunities. Establish a high level of shrink awareness to ensure all Beall’s assets are protected.

• Execution of all company specific programs, reports and processes, policies and procedures.

• Communicates effectively by being clear and concise in both oral and written communication in order to ensure effective operations.

• Holds self and team accountable to high performance standards in order to meet customer and company expectations

Talent Management

• Recruit, network, attract, hire and “on board” a diverse range of talented personnel.

• Actively manage succession planning with consistent attention to identifying, training and developing candidates. Maintains a fully staffed store through building bench strength.

• Directly influence talent development through effective coaching and counsel.

• Assess talent appropriately to develop a strong succession plan to support the strategy of the business.

• Conduct annual performance and pay rate reviews.

• Lead the training of all store personnel by using the materials provided by the Company.

• Utilize Company provided tools to manage all aspects of payroll management and scheduling.

• Develop, build and maintain ongoing, collaborative working relationships among peers. Merchandise Presentation

• Ensure that all corporate Merchandising and Marketing programs to drive sales and profits are executed within store.

• Assesses store layout and individual inventory levels to merchandise in the most effective manner.

• Assesses and escalates any inventory level discrepancies to Supervisor.

• Ensures the proper handling of merchandise functions within the store Customer Focus

• Upholds a culture that builds exceptional internal and external customer experiences.

• Maintains high customer readiness standards and delivers a neat, clean and easy to shop store environment.

• Builds customer loyalty through coaching and motivating store team to solicit our One Card and OCCC Program.

Human Resources Manager

JCPenney - Milledgeville, GA

February 2010 to August 2017

• Customer Service & Sales – Models and holds team accountable for outstanding customer service; demonstrates WORTH behaviors consistently. Resolves customer issues and concerns in a professional manner. Supports the Manager on Duty program. Maximizes sales and service by ensuring staff is scheduled appropriately. Manages credit, rewards and gift card programs throughout the store. Manages and promotes FindMore with associates to drive sales and enhance customer service. Greets and assists customers in finding products and partners with other team members when additional help is needed.

• Talent Acquisition and Training – Partners with store leadership to identify talent needs. Creates and monitors the store’s open requisitions, screens, and routes qualified applicants to appropriate hiring manager. Executes new hire orientation in addition to the Talent Tryout interview processes. Reviews training transcripts to identify role-based and development training for on time completion. Partners with the Assistant Manager of Customer Experience, Assistant Manager of Merchandise Operations, and/or General Manager to monitor required training compliance.

• General Operations – Reviews schedules and makes productive edits to further optimize resources. Closes payroll and completes other payroll functions including system reports as necessary for associates to receive pay for hours worked. Processes new and existing associate’s HR tasks as necessary according to state laws and company policies. Participates in annual inventory processes

• Team Development – Responsible for the completion of associate training and policy compliance. Consistently provides ongoing feedback and coaching to associates. Assists with the Productivity Standards Program processes. Maintains notes / observations of each associate’s strengths and opportunities. Reports performance and/or policy issues and attendance opportunities within the team to appropriate leadership

• Performance Standards – Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance. Photographer

Olan Mills-Studio - Milledgeville, GA

January 2008 to August 2009

Handle the entire experience of not only taking pictures but also selling the photos as well working on a fast paced team environment .

Call Center Manager

Answer Perfect - Milledgeville, GA

September 2005 to October 2007

Their duties include hiring and training Call Center Representatives, establishing goals for call center employees to follow and resolving any customer issues or other call center problems that occur. Handling all the business aspect from selling services to payroll budgets. Education

College Degree in Business

Georgia Military College - Milledgeville, GA

June 1996 to June 1998

Skills

• Talent Management

• Talent Acquisition

• HR Sourcing

• Human Resources Management

• Performance Management

• Branding

• Recruiting

• Merchandising

• Program Management

• Succession Planning

• PeopleSoft

• Management

• Pricing

• Change Management

• Employee Orientation

• Leadership

• Communication skills

• Customer service

• Sales

• Computer literacy

• Computer skills

• Organizational skills

• Phone etiquette

Contact this candidate