Jean François

Ngan Tjen

Multilingual Customer

Support Specialist

Contact

address

Cameroon, Soa - Yaoundé

, POBOX 345 Ydé Cameroon

phone

+27-691-**-****

email

adzw88@r.postjobfree.com

Languages

FRENCH Native

ENGLISH C2

Skills

Interpersonal Com-

munication

Advanced

Telephone Handling Advanced

Email And Chat

Handling

Advanced

Customer Oriented

Person

Advanced

Time Management Advanced

Solution Driven

Mindset

Advanced

Advanced

Dynamic Bilingual Customer Service Representative with more than 8 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native French speaker and fluent in English. Dedicated to maintaining highest customer satisfaction while processing large volumes of queries in different communication channels (emails, chats, telephone).

Experiences

Multilingual Customer Support Reps 2/2022 - 5/2023 Spartan Health FR - Remote Worldwide

Maintained up to date knowledge of products and services. Handled customer calls and responded to queries about services, prod- uct malfunctions, promotions, and billing.

Worked to address all customer concerns in a timely and effective man- ner.

Handled large volume of calls on a day to day basis with a sense of calm and good work ethic.

Developed successful tactics to sell products and services to cus- tomers.

Worked to understand the needs of each customer.

French Customer Service Reps 10/2019 - 2/2022

Upwork (Freelance Contracts With Diverse Clients) - Remote Worldwide

Acting as an independent contractor on Upwork platform and support- ing customer service roles for diverse clients whose main responsibilities and duties can be enumerated as are followed :

Customer service roles

Engaged actively on Social media such as Facebook and Instagram with prospects and customers in order to raise the brand's awareness Provided high quality customer service to customers. Handled sensitive transactions and customers issues in a timely manner over the phone and via chat and emails

Answered all questions regarding products and promotions over the phone, through emails and sometimes live chat.

Aimed to keep customers satisfied and returning to our online store. Answered and directed phone calls; organized correspondence and answered emails

Admin roles

Prepared and organized databases and reports

Managed some social media accounts and replied

Handled confidential employer and client information Taken notes or transcribe meetings

Scheduled meetings and arrange employer's calendar; scheduled meeting spaces and conference rooms

Arranged payments for vendors, travel, and sales expenses Created purchase orders and track and managed payments Presented excellent customer-service skills to customers and clients Managed filing systems, update records, and organize documentation Computer And Tech

Savvy

Empathy And Fast

Learner

Advanced

Adaptability Advanced

Attention To Details Advanced

Active Listener Advanced

Team Player Advanced

Courses

Digital Marketing

2/2022

Administrative Assistant

2/2023

Prepared and created PowerPoint presentations and materials as need- ed; research materials and sources for presentations French Customer Specialist 5/2019 - 10/2019

BBD Service LLC - Remote Worldwide

Making outbound calls to attract new customers to our e-commerce site by promoting our offers over the phone and answering all customer and prospect questions via Shopify and Magento. -

Resolving all product related issues via Live Chat on Zendesk / Emails / Phone calls

Managing all customer orders in an optimal way by making sure they receive their items in real time

Checking the accuracy of orders by verifying if the customer's payment method (PayPal, Visa, Check...) has been validated by the Bank. Bilingual Customer Support Reps 9/2018 - 10/2019

Global Empire Corporation - Remote Worldwide

Providing support via Zendesk, Intercom, Email support and phoning by educating, informing and sorting out customers concerns related to the company's products or services.

French Customer Service Agent 8/2017 - 11/2018

Let’s Get Thin Now - Remote Worldwide

Entering all customers information and history into our CRM software in order to follow up more efficiently.

Processing all customer complaints via email, Live Chat and Phone Sup- port.

Performing social medial tasks on our two platforms in English and French (Jet Get Thin Now and Let Get Shine Now) by interacting and engaging with prospects and customers on Facebook and Instagram) Actively engaging with our community on our Facebook pages by ad- vertising and posting attractive contents.

Keeping communicating our offers via Facebook by informing our cus- tomers about our different processes and services. Multilingual French Customer Support 8/2016 - 9/2017 WALLBEDKING UK - Remote Worldwide

Placing and answering phone calls about the inquiries of French & Eng- lish Customers with regards to their orders - orders status and product queries

Providing Assistance over every kind of products concerns (Delivery Time Frame, Information on Company Carriers) through Live Online Chat via Zendesk (Zendesk) to Customers from UK, France, Portugal and Spain Translating every kind of inquiries, administrative drafts, orders from English into French or vice versa

Updating, entering, retrieving customers interactions and data on Bilingual Administrative Assistant 2/2015 - 7/2016 Cellule De Foresterie Of Akom II - Cameroon

• Prepare and share reports or other documents related to meetings

• Assist in drafting and/or formatting of office correspondence

• Coordinate and schedule travel, meetings and appointments

• Provide logistical support for staff meetings and trainings

• Address and solve administrative inquiries and questions

• Conduct monthly analysis of office operating costs

• Maintain a system for recording expenses and petty cash usage

• Maintain office supplies and coordinate maintenance of office equip- ment

French Administrative Assistant 12/2013 - 11/2014

Iseig - Yaounde Cameroon

Reinforcing the academic digital file in order to optimize the number of students enrolled.

Designing timetables in light of academic programs. Drafting administrative correspondence and monitoring the implemen- tation of various operational policies.

Assisting teachers and following up on the collection of student pay- ments.

Multilingual French Technical Support Agent 3/2012 - 11/2013 Cybernet Slash Support - Manila - Philippines

Providing technical support over the Phone Emails and Chat (live sup- port) by troubleshooting electronic devices such as Routers, IP cameras and Printers of end users based in French and English regions. Multilingual French Customer Support 1/2013 - 4/2013 Choose Your Shoes (CYS) - Pulilan, Philippines

Received all incoming Inputs such as (Data Sheets on the item's Manu- facturing model) by breaking them down and informing the Hierarchy. Handled all Customer Requests and Inquiries related to either manufac- turing errors or failure to meet production and delivery deadlines. Resolved all customer complaints by providing assistance in real time. Multilingual French HR Assistant 7/2010 - 12/2010

World Health Organization - Kuala Lumpur, Malaysia Assigning to Global services Centre to provide HR support to WHO staff members and others

Placing calls to different staff members in order to inform and update them about the solutions that have been applied regarding their con- cerns, issues etc

Processing the requests of WHO staff members on Global Management System with regards to their Education Grant - Administration Benefits - Increase in Grade - any other requests

Retrieving - updating - extracting - deleting and entering all information on Oracle System while processing the requests of customers. Bilingual Help Desk 10/2004 - 1/2008

Cameroon Tax Department - Yaoundé, Cameroon

Assisting Tax payers to fill up their forms online in order to pay their taxes Retrieving - updating - entering data into the system Making outbound calls to tax payers who did not pay on time and remind them

Advising taxpayers

Translating Document from French into English and Vice Versa Education

MBA Transcript 3/2009 - 12/2010

Binary University College

Bachelor of Arts 10/2000 - 11/2004

University Yaoundé II Soa

Leaving High School Certificate 9/1999 - 8/2000

Lycée Mixte d'Akonolinga

Hobbies

Basketball - Football - Movies - Reading - Music - Chilling

Contact this candidate