Call Center Customer Service

MECHIEL ENOPERIO PALALIOS

Purok *, East Balabag,Valencia

Negros Oriental, Philippines 6215

Mobile No.: 091********

Email Add: ***************@*****.***

Availability: I can start as soon as possible.

PERSONAL DATA

Age: 32

Date of Birth: Nov. 22, 1990

Gender: Female

Civil Status: Single

Height: 154.94 cm

Weight: 48 kgs

Nationality: Filipino

Religion: Roman Catholic

Permanent Address: Purok 3, East Balabag, Valencia, Negros Oriental WORK EXPERIENCES/PROMOTIONS

Position: Customer Service Representative

Duration: Nov 2010 - Sept 2022

Company: Qualfon Philippines Inc

Company Industry: Call Center / IT-Enabled Services / BPO Location: Dumaguete City,Negros Oriental

Job: Serves as frontline in all incoming calls, handles supervisory work, handles managerial work and credit card transactions. Position: Subject Matter Expert

Duration: Sept 2022 - Oct 2022

Company: Qualfon Philippines Inc

Company Industry: Call Center / IT-Enabled Services / BPO Location: Dumaguete City,Negros Oriental

Job: First-level supervisor

Position: Operations Supervisor

Duration: Oct 2022 - Present

Company: Qualfon Philippines Inc

Company Industry: Call Center / IT-Enabled Services / BPO Location: Dumaguete City, Negros Oriental

Job: Supervise a Team

EDUCATION

Education Level: College Level

Education Field: Business in Administration

Course: Associate in Secretarial Science

School/University: Negros Oriental State University Location: Bais City Campuses, CaCity Negros Oriental Year: 2008 - 2010

Education Level: Technical-Vocational Course

Education Field: Caregiver Training

School/University: UHA Caregiver Training - ZANI VIV Corporation Location: Dr. V. Locsin St., Taclobo, Dumaguete City, Neg. Or. Year: 2022 - 2023

AWARDS/RECOGNITION

SIX SIGMA Certified

Keisen Center International

Dec 2022

TRAINING/ CERTIFICATION

●Certified Caregiver - National Certificate II for Caregiving

●Red Cross Philippines Emergency First Respond Certified

●Assisting Client in Administering Prescribed Medication

●Performing Caring Skills

●Performing Speciality Care Procedures

●Introduction to Caregiving

●Developing thebAbility to Recognize Aging Process

●Participating in the Implementation and Monitoring Clients Care Plan

●Practicing COVID-19 Preventive Measures in the Workplace

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