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Customer Service Patient Care

Location:
Fort Lauderdale, FL
Salary:
22.00
Posted:
September 24, 2023

Contact this candidate

Resume:

Natasha Newman

Oakland Park, FL *****

adzw5z@r.postjobfree.com

+1-863-***-****

Authorized to work in the US for any employer

Work Experience

Traveling Phlebotomist

Spartan Laboratory (4month Contract) - Boca Raton, FL April 2023 to July 2023

• Traveling to various locations, such as patient homes, nursing homes, or other healthcare facilities, to collect blood samples.

• Ensuring that all necessary phlebotomy supplies and equipment are properly prepared and maintained.

• Following proper infection control and safety protocols to during the blood collection process.

• Interacting with patients in a compassionate and professional manner, helping to alleviate any anxiety or discomfort they may have regarding the procedure.

• Identifying the correct patient and verifying their identity to ensure accurate labeling of the blood sample.

• Collecting blood samples using the appropriate venipuncture techniques and ensuring proper labeling and documentation of each sample.

• Properly storing and transporting collected samples to the designated laboratory for analysis.

• Maintaining accurate records of all phlebotomy procedures performed and ensuring timely completion of paperwork.

• Adhering to all legal and ethical guidelines related to patient confidentiality and privacy. Research Lab assistant (3month Contract)

Foundation for Sickle Cell Disease Research - Hollywood, FL January 2023 to March 2023

• Collecting blood samples from patients or subjects for testing or research purposes.

• Properly labeling and storing collected samples to ensure accurate identification and integrity.

• Maintaining and organizing lab equipment and supplies.

• Assisting in the preparation of experiments or research procedures.

• Conducting basic laboratory tests and experiments as directed by supervising scientist.

• Recording and analyzing data obtained from experiments or tests.

• Prepare laboratory kits for each patient according to the clinical trial and lab manual.

• Centrifuge; separate blood components according to pharmaceutical laboratory manual.

• Create shipment labels: prepare samples and label box for FedEx or ups pick up.

• Collaborating with other members of the research team to achieve project goals.

• keeping accurate records of procedures, results, and observations.

• Participating in training programs and staying updated on new laboratory techniques and procedures. Laboratory Assistant

Research Centers of America - Oakland Park, FL

January 2022 to December 2022

1. Perform Phlebotomy.

2. Prepare lab kits according to each study and visit. 3. Collect PK, Biomarker samples and specialty labs. 4. Process samples according to each Study/Protocol Lab manual. 5. Perform Vitals, Ekg, and finger sticks (check hemoglobin) 6. Prepare and package specimen samples for shipment to appropriate lab (referring to study lab manuals).

7. Create FedEx and UPS shipping labels.

8. Order lab supplies and Update inventory.

9. Communicate with PPD labs, Mayo Clinic, LabCorp, Q Solutions laboratory for Pending lab results, update patients' information etc.

10. Resolve Laboratory Queries.

11. Create Site Specimen tracking logs.

12. Assist Research Coordinators with screening patients. 13. Assist Research Coordinators with organizing patient's sources. 14. Recruit for Potential Schizophrenics and Mental Depression patients. 15. Research Experience, (Vanda) (Seelos) (Novartis) (Intra-cellular therapies) (Reviva) (Cereval )

(Sonvion) etc.

Donor Service TeamLeader

OneBlood - Pompano Beach, FL

September 2016 to December 2021

RESPONSIBILITIES

• Provides leadership, instructions, and guidance to the collection staff during blood drives or at branches; including assignment of meal/breaks periods

• Ensures that staff follow applicable policies and procedures

• Obtains medical history and vitals from donors and/or patients

• Perform phlebotomy and collection procedures to collect blood or blood components

• Completes beginning and end of shift responsibilities including review of all donor records and regulated documents for accuracy and completion.

• Ensures all equipment is operational and necessary supplies are available to conduct blood drives or branch operations.

• Monitor deferrals and performance to identify training needs or equipment issues

• Ensures Excellent customer service and professionalism towards all customers including communication to Donor recruitment staff regarding issues and concerns on blood drives

• Drives a bloodmobile and other collection vehicles, as assigned, to and from collection sites. 2. CDL class B.

3. Recognition and Awards for Accident free (safe driver )Excellent Team work and Leadership skills.. 4. Outstanding Customer Service

Patient Care Associate

Broward health medical center - Fort Lauderdale, FL September 2013 to May 2016

RESPONSIBILITIES

• Perform Vital signs, Phlebotomy, and Ekg; Transfer Patients and perform Ambulation.

• Assist with personal care activities including hygiene and grooming; Provide catheter care to Patients; Report noticeable change in clients physical conditions;

• Hospice Care

• Write incident reports and observe all safety precautions.

• Unit Secretary.

Education

Diploma in Certificates

Everest University - Pompano Beach, FL

August 2011 to May 2013

Eagle Academy Charter School - Oakland Park, FL

August 2007 to May 2010

Skills

• PHLEBOTOMY

• Pre Trip End trip Inspections,

• Patient Care

• Apheresis Machine

• Incident Reports/Reaction Forms

• QC equipment

• Patient/Donor Charting

• Phlebotomy

• CPR

• EKG

• Accu-checks

• CNA

• Customer Service/Unit Secretary

• Urinalysis

• Patient Intake

• Patient Charting

• CDL

• Alzheimer's Care

• Catheter Care

• Caregiving

• Medical Records

• Epic

• Hospice Care

• Quality Assurance

• Vital Signs

• Company Driver

• Customer service

• Vitals

• Customer Service

• Telephone skills

• Communication skills

• Microsoft Outlook

• Microsoft Word

• Microsoft Office

• Front Desk

• transportation

• Medical Receptionist

• Medical Information

• Secretary

• Professional Team Leadership

• Computer/Microsoft

• EMR Systems

• Problem-Solving

• Write routine reports and correspondence

• Clerical Experience

• Flexible

• Scanning

• Community

• Social Services

• Pharmacology

• Data Entry

• Excel

• IvR

• Medical office

• Osha

• Hippa

• Appointments Scheduler

• Injections

• Medication Administration

• Administration Experiences

• Therapeutic Modalities

• Injection Control

• (8 years)

• Laboratory Experience

• Office Management

Certifications and Licenses

CNA

CDL

CDL B



Contact this candidate