Serina M Dixon

*** *********** **** *** # **** Edmond, OK 73013

Phone: 405-***-**** E-mail: adzw5h@r.postjobfree.com EDUCATION

Moore High School Graduate Moore, Ok: May 1992

Platt College Oklahoma City, Ok: Scrub Technician Graduate November 11, 2009

WORK EXPERIENCE

February 2003-March 2015 Access Medical Center

Job Title- Level II or Medical Assistant

● Patient Care: Triage patients, perform various labs, X-Rays, injections, blood draws, referrals, visual acuity testing, splinting, preparation for procedures, discharging the patient and calling patients about labs/X ray results.

● Other office duties: Patient referrals, ordering supplies, stocking supplies and cleaning the office. Great communication skills, effective patient communication, complex conflict resolution, Mysis Tiger, Cerner and PowerChart medical systems plus others, data entry, Charge Entry/CPT Coding, Diagnosis Entry/ICD-9/ICD-10, face to face customer service/patient communication, addressing and collecting self-pay balances, Multi line phone operations/Customer service, Balancing cash drawer for end of day closing, Effective customer skills, Vast knowledge and understanding of insurance EOB’s and the confidence to explain them to patients, understand and have the ability to explain the need for referrals and the importance of knowing one’s own insurance policy.

March 2015-December 2015 A New Beginning Women’s Health Job Title- Medical Assistant

● Patient Care: Triage patients, preparation for Annual exams, set up for procedures, clean and stock patient rooms, clean and autoclave instruments used in procedures.

● Other office duties: Faxing prescription refill requests and referrals, ordering supplies for the office, stocking supplies and cleaning the office. December 2015- June 2021 SSM Health Physicians Billing Job Title- Patient Account Representative

● Responsibilities : Answering incoming calls through a live call queue, making outbound calls to patients with outstanding self pay balances, reconciling all patient inquiries regarding patient physician accounts, process credit card payments providing the patient with confirmation numbers, mailing the patient copy of their receipts or emailing them, establish patient payment plans following set guidelines, daily correspondence (records requests, medical records requests, billing invoices etc.), retrieving voice mails received through customer service line, return patient calls in a timely manner, update demographics (address, phone numbers, date of birth etc.), communicating with all PRO departments as well as physician offices concerning patient accounts, refer patients to hospital or dermatology billing if necessary.

● File claims to insurance to the appropriate carrier. Call insurance companies to verify insurance information (ID, group # effective dates etc) along with benefits and effective dates. Mail receipts and other requested documents to patients. Update return mail received from patient. Closing and balancing credit card batch at the end of the day and print reports for the deposit clerk. Daily while working accounts I determine what accounts qualify for our loan program Commerce Bank and enroll patients via phone when needed. Identify accounts that have been sent to collections and answer any questions regarding the accounts in bad debt as they arise. Constant communication with my lead as well as my supervisor to address any issues or problems that I find may affect our process or affect other patients or areas within PRO, respond to My Chart messages sent to billing with patient inquiries as well as contacting us now email through the SSM internet, work account work queues, note all patient accounts I access clearly for the next rep or department to be able to follow, distribute and undistributed payments, apply self-pay discounts when applicable, add account status, read response history from insurance eligibility, resubmit claims electronically. Also accessing other work queues such as: pre-collect, returned mail, missed payment plan, PB 91-120 days.

● Other office duties: Included but not limited to emptying recycle bin into the shredder, disposing documents properly to prevent any HIPPA violation, keep workspace clean and make sure there are no documents left out that could result in a HIPPA violation, help keep kitchen clean. Make copies of necessary forms. Faxing documents when needed. Work with my team members to reach goals set in place for the department.

SKILLS

● Microsoft Outlook ● Data Entry

● Microsoft Word

● Electronic Health Records

● Patient Processing & Accessing

● Collections

● EPIC

● Multi Line Telephone

● Interpersonal Communication

● Insurance Verification

● HIPPA Compliance

● MYSIS

June 14, 2021- Present Capital Distributing LLC

Job Title- Account Manager Sales Representative

● Responsibilities/Job Duties (but not limited to): Each week, ensure that assigned accounts have been properly sold, merchandised and serviced.

Achieve personal company objectives in regard to sales volume, displays, distribution and merchandising each month as prescribed by management. Maintain a good professional relationship with all account decision makers and store personnel.

Maintain a route book daily and use sales history as a daily selling tool. Make calls on new, non-buy and special event accounts within the assigned territory. Respond to account complaints within 24 hours of occurrence. Ensure that all account records are properly maintained and up to date (beer licenses, contracts, etc).

Manage out of date/breakage to <$.02 per case.

Merchandising:

Secure primary position for displays and permanent POS with each account. Ensure that all price features and ad activity are priced utilizing non-permanent POS. Pricing must be competitive with comparable competitive brands and packages within the marketplace.

Upon each sales call, merchandise the complete product line including shelf restocking, filling displays and replenish the cold vaults. Adhere to all quality assurance policies of Capital Distributing and its Suppliers.

General:

Communicate and cooperate with all departments of the company to further efficiencies and ensure the smooth operation of the company as a whole. Maintain a positive relationship with all customers, co-employees and management. Maintain appropriate dress and personal appearance. Know, understand and adhere to all company policies and procedures. Promote company goodwill in all areas, assist others and perform tasks as appropriate and/or necessary to help maintain the positive image of Capital Distributing in the market.

Adhere to all applicable Federal, State, County, and local regulations regarding the sale and merchandising of products.

Maintain a current and appropriate driver’s license and personal ABLE license as well. Maintain a reliable personal vehicle and timely submit mileage through the Motus application.

Complete all assigned training in a timely manner. Thank you for taking the time to review my resume. I look forward to speaking with you soon. Sincerely,

Serina M. Dixon