SAADIA AMJAD BHATTI

adzw4l@r.postjobfree.com

Raleigh, NC 27603

984-***-****

EDUCATION

Davidson College, Davidson, NC Bachelor of Arts in Psychology, August 1998

University of Pennsylvania, Philadelphia, PA Visiting Student, September 1996

EXPERIENCE

2019-2023 GDIT Nctracks

June 2016- Dec. 2016 Seterus, Inc.-

Mortgage Specialist

•answered incoming home loan mortgage calls and inquiries; collected and posted payments; kept records of all calls

Jan. 2014- June 2016 Miller-Motte College Medical Billing and Coding and Personal Care Assistant

AETNA, Raleigh, NC

Customer Service Representative July 2013- Nov. 2013

•Answered all incoming calls and member inquiries about their AETNA pharmacy claims and medications, as well as pharmacy information; Assisted with all general and specific inquiries about ANOC; Routed and documented calls as needed.

Humana, Raleigh, NC

Customer Service Representative with Xerox July 2012- Jan. 2013

•Pharmacy claims and B&E; Answered all incoming calls and member inquiries about their pharmacy claims, billing and enrollment questions; Updated patient payment information for premiums due; Assisted with all general and specific inquiries; Routed and documented calls as needed.

Data Collection Specialist March 2012- July 2012

•Established and maintained correspondence with medical records and billing department points of contact; Maintained confidential charts and records; Data abstraction of medical and billing records; Collected, confirmed, and verified data from billing and medical records; Kept up-to-date records of all worked cases; Answered all project-related questions, concerns, and queries; Attended and participated in all training meetings and classes.

art.com, Raleigh, NC

Customer Service and Sales March 2011- May 2011

•Answered all incoming calls and corresponded with customers via phone and email to resolve inquiries and issues with new and existing orders; Helped customers choose, frame and canvas their fine art and posters; Kept records of daily sales using Microsoft Excel; Promoted sales and answered all inquiries regarding orders including shipping and return policies by phone and by email; Tracked orders and updated order status; Created and updated order tasks using Oracle and Citrix; Participated in weekly sales promotions; Applied coupons and discounts to orders; Corresponded with FedEx and other couriers as needed; Updated payments and submitted new orders.

Integrated Business Process, Cary, NC

Administrative Assistant Jan. 2008- Feb. 2011

•Helped with company sales, marketing, and customer relations; Answered all incoming calls and resolved issues; Placed outgoing calls to new customers; Emailed correspondence using Microsoft Outlook and scheduled interviews; Recruited new sales associates using internet to find candidates; Created fliers and marketing materials using Microsoft Word, Excel, and PowerPoint; Proofread and edited documents and emailed marketing material to clients; Kept up-to-date client records and created spreadsheets; Filed, faxed, and printed documents and marketing materials; Managed and purchased office equipment; Helped manage budget and projected revenue and strategies to increase company sales and productivity, including employee bonuses and benefits.

Rose Dermatology, Metairie, LA

Front Desk Receptionist July 2008- Dec. 2008

•Scheduled patient appointments; Prepared new patient charts; Filed and faxed documentation; Collected and posted payments using MedManager; Kept daily sales log and records; Kept waiting room clean and organized; Routed incoming and outgoing mail; Prepared medical records, charts, and documentation; Answered multiple-line phone calls and inquiries.

RCM Technologies, Farmers Branch, TX

IT Recruiter July 2006- May 2007

•Performed internet searches to locate qualified IT candidates nationwide; Contacted and screened potential candidates and completed all necessary hiring paperwork and documentation; In just a few weeks, became top recruiter in my section; Successfully placed IT technicians in locations across the US; Maintained ongoing communication and support to employees; Maintained up-date records using Microsoft Excel; Used CareerBuilder, monster.com, Microsoft Word and Outlook.

NC Central University Office of Sponsored Research and Grants Program, Durham, NC

Program Administrative Assistant Sept. 2005- Feb. 2006

•Maintained records of all ongoing grants by corresponding with researchers via phone, email, and in-person; Updated project budgets and timelines; Answered all telephone and in-person inquiries about the program and services; Created program newsletter using Microsoft Publisher, Word and Excel; Ordered and purchased office supplies; Routed incoming and outgoing mail; Helped plan campus-wide/regional grant workshop.

Burlington Surgical Associates, PA, Burlington, NC

Administrative Assistant May 2000- July 2005

•Answered telephones and in-person inquiries; Scheduled patient appointments and procedures; Faxed, filed, and prepared patient charts and medical records; Cleaned, stocked, and prepared procedure rooms; Ordered and purchased office supplies; Took patient histories/vital signs and prepared patient charts for physicians; Collected insurance information and payment for services and delinquent accounts; Routed incoming and outgoing mail.

SKILLS

Accounts payable/receivable; Word processing, editing and spreadsheet work, Maintain electronic and paper-based files, Answer multi-line phones, Route and distribute mail, Screen incoming calls, Schedule and set up meetings, Make travel arrangements, Typing skills (55+ wpm), Knowledge of personal computer software, including Microsoft Word, Excel, PowerPoint, Publisher, Outlook, and Project; Proficient in performing internet searches; Ability to effectively communicate with all levels of staff; Advanced knowledge of medical terminology, HIPAA regulations, insurance, and billing; BLS trained and certified; Working knowledge of MedManager, and MediSoft.

REFERENCES

Available upon request.

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