Customer Service Medical Assistant
Resume:
Sylvia Couch-Hobson
Columbus, OH *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Medical Assistant/Office Assistant
Columbus Podiatry & Surgery, Inc - Columbus, OH
July 2021 to Present
Rooming patients, Charting,Patient care,Computer work, scheduling,Insurance, Prior authorizations Medical Assistant
Ortho spine rehab - Dublin, OH
February 2019 to Present
Rooming patients, Charting,Patient care,Computer work, scheduling On disability
966 sunburn Rd - Columbus, OH
June 2010 to Present
Medical Asst/Office Technician
Mt. Carmel Health Systems - Columbus, OH
January 2001 to June 2010
Retail Department Supervisor
Kohles - Columbus, OH
June 1999 to December 2000
USAF
January 1986 to June 1992
CNA - Certified Nursing Assistant
Lutheran senior center - Columbus, OH
April 1984 to 1985
Patient care
Kroger’s
Meijer
Assistant Manager
Kohl's - Columbus, OH
Sales Associate/Supervisor
krogers - Columbus, OH
Education
Diploma
Northland High School - Columbus, OH
Diploma in Medical Assistant
American School of Technology - Columbus, OH
Associate's degree
Skills
• CUSTOMER SERVICE (10+ years)
• ADMINISTRATIVE ASSISTANT (10+ years)
• FRONT DESK
• RECEPTIONIST (9 years)
• OFFICE SUPPLIES
• Experience Administering Injections
• Patient Care (10+ years)
• Medical Scheduling (7 years)
• HIPAA (10+ years)
• Medical Office Experience (10+ years)
• Time management
• Microsoft Office
• Phlebotomy (1 year)
• Vital Signs (10+ years)
• Venipuncture
• ICD-10 (4 years)
• Insurance Verification (7 years)
• Clinical trials
• Social media management
• Word processing (9 years)
• Data entry (10+ years)
• EMR Systems (8 years)
• Medical Records (6 years)
• Hospital Experience (10+ years)
• Medical Billing
• Medical Terminology (10+ years)
• Microsoft Excel
• Microsoft Powerpoint
• Military (5 years)
• Office Management (9 years)
• Patient monitoring (10+ years)
Military Service
Branch: USAF
Rank: Sergeant
January 1986 to January 1990
Certifications and Licenses
CPR Certification
BLS Certification
Certified Medical Assistant
Present
AED Certification
CNA
Present
First Aid Certification
State Tested Nursing Assistant
Present
Assessments
Nursing assistant skills — Proficient
July 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Basic attention to detail — Familiar
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Work style: Conscientiousness — Completed
June 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Completed
Customer service fit — Highly Proficient
June 2021
Measures the traits that are important for success for customer service roles Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Relevant Skills:
Administrative Assistant
• Scheduled, canceled and resolved conflicts with patient's appointments; ensured scheduling met both provider and patient requirements
• Accurately collected patient information for appropriate use; personal, insurance and medical history
• Adhered to strict HIPPA medical information control processes; maintained current certification
• Interacted professionally with other members of the health team; fostered comradery and team work
• Compiled and completed documents and acquired appropriate signatures when needed
• Completed financial transactions for medical services payment
• Utilized the principles and techniques of effective communication to communicate clearly and effectively in individual and group settings
• Performed Office Manager Duties and task in their absence
• Maximized efficiency and increases productivity by allocating personnel and resources effectively
• Reviewed written correspondence for completeness and correctness before procuring appropriate signatures and forwarding the document to the intended recipient(s)
• Managed office supplies through inventory control process and ordered needed items when shortages occurred
Front Desk Receptionist
• Professionally interacted with patients in person or while on the phone; inspired confidence in the organization
• Provided in-depth knowledge and explanations of organization's products and services
• Maintained a well groomed and professional appearance that projected a positive reflection of the organization
• Utilized a variety of standard office equipment in the daily performance of duties and assignments
• Applied effective customer service methods, resulting excellent customer satisfaction
• Interacted with outside providers and other agencies; maintained a positive relationship Sylvia Couch-Hobson, Columbus, OH. 614-***-**** E-mail: *******@*****.*** Receptionist / Administration Specialist
Computer Related
• Created and maintained office documents: invoices, reports, and data sheets
• Operated desktop computers utilizing Microsoft Office Suite (Word, Excel, Outlook, Access, and PowerPoint)
• Performed research utilizing computer, Internet and library resources
• Quickly learned proprietary computer programs and their applications in managing the organization's databases and other information related functions
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