Case Manager Data Entry

Patrice Jones

**** *****’s Circle

Conyers, Ga. *0013

Cell: 404-***-****

***************@*****.***

Summary

Experienced in providing a diversity of clients with proper living care. Seeking to obtain a position with an agency that will allow me to display my expertise in human services, and help the agency excel at reaching their vision and mission. Eager to assist with the insolvent community to conjure plans to help achieve sustainable living for individuals and families, all while nourishing a dynamic lifestyle.

Qualifications

Certified in first aid and CPR

Trained in crisis management

Advanced oral communication, organizational, analytical, written skills.

An expert in Microsoft Office suite

Work Experience

Hope Atlanta

HOPWA/ SNHP Senior Lead Case Manager 1/2023- Present

Conduct assessments and interviews to determine eligibility for program entry.

Collaborate on project proposals, including budgeting and meeting quality standards. Supervised individual contributors to a multi-site project.

Responsible for of HUD and generating year round reports in a timely manner.

Knowledge of all pertinent Federal and State regulations.

Formulated and implemented strategic plans.

Knowledge of the USICH strategic plan to end homelessness and the Federal and state regulation.

Conduct staff trainings, concerning regulatory modifications, housing, and supportive services.

Provide operational supervision to their team members by utilizing AmeriCorps VISTA programs.

Christian City Children Village 3/2022- Present

Residential Advisor

Provides direct care, supervision, and support to the youth residing at Children’s Village.

Maintained relationships and collaborations with DFCS, OPM, RCCL, CARF, Together Georgia, foster and adoptive parents.

Familiar with the agency and Children’s Village program policies and procedures and implement them in a consistent, firm, and fair manner, adhering to the guidelines of the agency’s stated purpose, mission, licensing regulations, and the law at all times, including those regarding youth confidentiality.

Supervise youth regarding Children’s Village routines (schedule, chores, laundry, phone use, meal preparation, etc.) to ensure that all understand procedures and expectation and that the Children’s Village remains a safe, healthy, and positive environment.

Actively engage with youth around these issues to provide hands-on independent living skills training.

Following written procedures, respond appropriately to youth’s medical needs including distributing medications, seeing that needed medical treatment and/or advice is sought and facilitating access to emergency care.

Hope Atlanta 7/2020- 1/2023

HOPWA/SNHP Case Manager

Manage a caseload of 22 clients and assist clients with sustaining permanent housing.

Knowledgeable Hope Atlanta rules and regulations.

Assist clients with obtaining documents for housing and addressing barriers that may prevent successful housing placement and creating individualized service plans for each client, annually or as needed.

Knowledge of Acquisitions & Development of properties preferred.

Knowledgeable of Tenant Based Rental Assistance (TBRA).

Conducted intakes, made inside and outside referrals for clients, assisted with reunifications, and provided rental assistance resources to current clients and walk-in clients.

Confident with GHMIS database, FMR regulations, rental calculations, submitting HQS inspections and auditing files.

Hope Atlanta/ PCCI

Rapid Re-Housing Case Manager 11/19- 7/2020

Managed a caseload of 19 clients and assisted with maintaining housing.

Supported with budget-planning, creating and executing an individual service plan per client.

Conducted monthly home visits.

Build boundless community rapports to utilize services for client(s) daily needs including, but not limited to, retrieving food boxes, getting clients fee’s waived to obtain personal documents, receiving priority services for mental diagnosis and treatments.

Worked directly with HUD CoC and/or ESG funding

Assured use of Georgia Homeless Management Information System database.

Hope Atlanta 4/2019-11/2019

Healthy Hotel Case Manager

Managed a caseload of 29 clients and conducted an intake assessment for each client.

Assisted with finding housing while following HUD, Atlanta and Georgia Housing rules and regulations.

Assisted clients with medical, income, housing, judicial, personal documents, and state program prerequisites.

Transported clients to and from doctor visits, medication pick-up, and move-ins.

Conducted coordinated entry for homeless services, defined by HUD

Managed multiple projects and timelines

Provided community resources upon request.

Fluently used Clienttrack for data entry and associated program reports.

Worked directly with HUD CoC and/or ESG funding

Georgia Regional Hospital/Atlanta

Health Service Technician 3/2017- 7/2020

Implements assigned parts of Individualized treatment.

Assist clients in learning and maintaining daily living skills.

Observe and document client behavior within the electronic data management system.

Ability to assist patients with harm reduction.

Ability to perform established treatment and programmatic activities.

Rockdale County Public School System

GNETS Teacher 8/ 2016- 5/2018

Evaluates each student progress, academic and social growth of students. Evaluates each student’s progress in meeting the course standards.

Establishes and maintains standards of student behavior needed to provide an orderly, productive classroom environment.

Models nondiscriminatory practices in all activities.

Covenant House Georgia 3/2014- 5/2016 Case Manager

Worked closely with the developmentally disabled and chronically homeless, from ages 12 to 21 years old.

Assessed clients upon admission for mental illness, PTSD, physical disabilities and any crisis events.

Work thoroughly with Pathway Database system, imputing information, case notes, and discharging clients.

Helped clients transition from living in a shelter to independent living by providing information to clients, real estate agents, attorneys, and lenders regarding housing programs.

Review contracts, invoices from counseling agencies approved by management. Evaluated packets for down payments and rehab programs based on department guidelines.

Provided assistance to young adults by using federal funding.

Case Manager 11/2011 -12/2014

River Woods Behavioral Health System

Riverdale, GA

.

Documented changes that were observed.

Knowledgeable of HUD rules and regulations.

Keep comprehensive records of client progress throughout the process, including every call, referral, and shelter visit.

Developed a detailed plan of action to meet each client need, helped set goals, and found necessary resources to help achieve those goals.

Paneled with the social workers, therapist and psychologist to create treatment plans for each client.

Partnered with community resources to help clients.

Education

Benedict College Bachelor of Arts in Mass Communication/ Broadcast December 2010

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