Customer Service Branch Manager

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WONDWOSSEN LEGESSE GEBRE

e-mail: *********@*****.*** Tel. : 091*-******

Curriculum vitae

Personal Information

Full Name : Wondwossen Legesse Gebre

Date of Birth : September 17, 1977

Place of Birth : Addis Ababa

Language Skill : Amharic and English very good in writing, listening and speaking Marital Status : Married and two children

Educational Background

Master’s Degree : In Marketing Management at AAUSC /2020/ BA Degree : In Economics from AAU / 2007/

Diploma : in Banking and Finance from AACC /2000/

Trainings

Fundamentals of Credit Appraisal /Ethiopian Institute of Financial Studies/

Supervisory and Employee Performance Management /ABCD plc. /

Customer Relationship Management /Icon Solutions/

Supervisory Management course /CBE /

Loan Documentation & Follow up /Abay Bank S.C. /

Excellence in Customer Service /Golden Bridge Consultancy /

Basic Computer Courses /AVU/

Credit Management /Bunna Bank S.C/

Balanced Scorecard (BSC) /EMI/

Communication Skills /EIFS/

Anti-Money Laundering & Counter Terrorist Financing (AML-CTF) /Bunna Bank S.C./ 2

Employment History

Branch Manager II : At Bunna Bank S.C. since September 13, 2016 to date

Branch Manager: At Abay Bank S.C. since October 2014 up to September 2016.

Senior Customer Service Supervisor: At United Bank S.C. from 19/12/2012 up to 09/10/2014.

Customer Service Supervisor: At United Bank S.C. from 20/03/2012 up to 18/12/2012.

Senior Teller Automated: At United Bank S.C. from 02/02/2009 up to 19/03/2012.

Customer Service Officer III: At CBE 06/02/2007 up to 12/12/2008.

Teller : At C.B.E. 08/05/2003 up to 05/02/2007

Junior bank clerk and bank clerk : At C.B.E from 15/11/2000 – to – 21/05/2006 Major Duties and Responsibilities

Planning, staffing, coordinating, supervising, and follow-up subordinates

Ensuring that efficient customer services are being given

Approve transactions above the limit

Resources mobilization activities in Deposit collection, Foreign Currency generation, Income generation, Multi-Channel Banking activities/ ATM, POS, Mobile Banking, Internet Banking and Agent Banking /

Perform all corporate and branch level activities

Reporting periodically to the higher and head office sections as appropriate References

Ato Worku Fenta : West District Manager at Bunna Bank - Tel. 091*-******

Ato Beselam Mulugeta : Branch Manager at Abyssinia Bank – Tel. 094*-**-**-**

Wro Lucy Tesfaye : Branch Manager at CBE - Tel 091*-******

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