Customer Service Team Members
Resume:
G
Lacy Groves
adzw3s@r.postjobfree.com
m
Anderson, SC 29626
SUMMARY
SKILLS
Project Management
Sales Techniques
Staff Development
Performance Tracking and Evaluation
EXPERIENCE
Manager
Anderson, SC
Hardee's / Oct 2021 to Current
Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost [Result].
Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity. Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Splicer
Anderson, SC
Ilpea/ Oct 2008 to Current
Helped out by participating in extra shifts when emergencies or outages required additional assistance in adverse weather conditions. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated leadership by making improvements to work processes and helping to train others.
Tested appliance operation following installation to make adjustments for optimal performance.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Inspector
Anderson, SC
Remax/ May 2005 to Mar 2007
Identified acceptable components and rejected defective products. Filled out and submitted logs and paperwork on-time. Trained and mentored new employees to maximize satisfaction and performance. Checked safety and compliance of equipment, shipping containers and transport vehicles.
Supervised and coordinated inspection activities, workflows and inspectors to achieve quality control benchmarks as well as to manage and maintain inspection facilities. Analyzed shipping documentation and machinery schematics. EDUCATION AND TRAINING
High School Diploma
Cornerstone Christian Correspondence School Dec 2021 Atlanta, GA
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