Post Job Free

Resume

Sign in

Customer Service Systems Engineer

Location:
North Carolina
Posted:
September 24, 2023

Contact this candidate

Resume:

BILL WEISKOPF

**** ******* *****

Chincoteague, Virginia 23336

adzw3k@r.postjobfree.com

703-***-**** (cell)

OBJECTIVE

I seek a position in the IT field in the area(s) of network administration and security, desktop support, or database administration. I have the ability to work FT or PT or on an 'as needed' basis.

CLEARANCE

Most recent clearance was TOP SECRET SSBI granted March 2007 by DISCO. I have the ability to obtain another clearance if it is needed.

IT CERTIFICATIONS

SECURITY+: CompTIA Certification, December 2015.

CISSP CompTIA Certification Dec 2003

A+ Certification: Microcomputer Repair and Maintenance, March 1998

MicroSoft Professional Certification

MCSA: Microsoft Certified Solutions Associate in Windows 8; May 2013

MCSA: Microsoft Certified Solutions Associate in Windows 7; Apr 2012

MCTS: Microsoft Certified Technology Specialist, Windows Server 2008 R2 Virtualization; Jan 2012

MCITP: Microsoft Certified InformationTechnology Professional Windows 7; Jan 2012

MCTS: Microsoft Certified Technology Specialist, Windows Server 2008; March 2010

MCP: Microsoft Certified Professional for Windows Server 2003; March 2005

MCSE+I: Microsoft Certified Systems Engineer for Internet Windows NT 4.0; February 2000

MCSE : Microsoft Certified Systems Engineer for Internet Windows 2000; May 2001

MCSE: Microsoft Certified Systems Engineer Windows NT 4.0; Windows 2000, October 1998

ORACLE Professional Certification

ORACLE 11g: OCA (Oracle Certified Associate) November 2009

ORACLE 9i: OCA Certified, February 2004

Other

I also possess a strong knowledge of Red Hat Linux and MySql.

PROFESSIONAL WORK HISTORY

AEIO LLC Feb 16 - present

Oxen Hilll, Md on site at

Peninsula Regional Medical Center

Salisbury, MD

• Performed upgrades on hospital computers from Windows XP to windows 7;

• Refurbished computers for reuse and redeployment

Self Employed IT Consultant Mar 12 - Jan 16

Chincoteague, VA

• Performed IT services as requested by acquaintances: virus scanning, hardware/software installs

• Performed upgrades, data backups, PC repair, data recovery, PC security configuration.

Midcom Corporation Apr 11 – Oct 11

Anaheim, CA on site at and Jun 10 - Oct 10

Wallops Flight Facility

Wallops Island, VA

• Upgraded computer systems, Windows XP to Windows 7

• Resolved end-user network connectivity problems

• Cleared old computer systems of non-useable data

• Continued the refresh of user systems, upgrading computer systems while preserving user data.

Express Employment Professionals Sep 09 – Dec 09

Salisbury, MD on site at

Wallops Flight Facility,

Wallops Island, VA

• On-site FT contractor: resolved network connectivity issues,

and assisted in IT transition of NASA component (NSROC).

• Refreshed user system, upgraded user hardware while preserving user data on systems.

WOR-WIC Community College Sep 08 -- Jun 09

Salisbury, MD

• On-site IT Coordinator for the Eastern Shore Correctional Institution, Princess Anne, Maryland

• Established a network domain, local peer networks and network maintenance standards

• Maintained, repaired and upgraded the Educational Department computers

• Installed software and hardware to support educational needs of the facility

• Designed and developed protocols for computerized testing of inmates for educational placement

• Resolved ad hoc problems such as connectivity, and hardware/software integration issues.

VisionTechnologies Jan 06 -- Dec 07

Timonium, MD

• Security Analyst onsite for T. Rowe Price in Owings Mills, MD

• Provided security access to company assets based on Company protocols

• Assisted Help Desk in resolving security related issues

• Created user accounts according to Company security protocols.

Northrop Grumman IT Aug 04 -- Dec 05

7575 Colshire Drive

McLean, VA

• Team IT contractor at Department of State Communications Center in Beltsville, Maryland

• Set up help desk stations for Level 2 support for State Department's worldwide SMART classified messaging system

• Performed extensive testing of messaging and security components

• April - Dec 2005, served as lead Oracle DBA on project for FAA air traffic controllers

• Designed Oracle database system and user interface for FAA personnel.

Systems Engineering Solution, Inc, Nov 00 - Aug 04

Dunn Loring, VA

• Provided first-line network support in a Windows NT 4, Windows 2000 environment for U.S. Army Security Assistance Command, Ft. Belvoir, VA

• Provided global video teleconferencing among Army commands

• Assisted in desktop upgrade from Windows 4.0 to Windows 2000

• Resolved user problems regarding hardware, software and network connectivity

• Taught classes for clients in Microsoft Office applications (Word, Outlook).

Independent Contractor May 99 – Nov 00

Northern VA Area

• Provided on-site desktop support at the Smithsonian Institute and the Washington Navy Yard (Seneca Corp.)

• Served on a call center for company wide help desk support (Teligent)

• Served as Tier I supervisor in the training and mentoring of junior level technical support (Teligent)

• Created user accounts as an administrator.

Central Intelligence Agency Sep 69 -- Dec 98

Langley, Virginia

( IT Experience)

• Served as Agency customer service representative to resolve problems with online translation service

• Developed and implemented a customer service software (REMEDY) office-wide for a major component of the Agency

• Briefed management and staff on use of the customer service software, and taught classes in its use.

(Non-IT Experience)

• Linguist, Eastern Europe countries.

EDUCATION

A.A., Northern Virginia Community College, May 1999

Information Systems Technology with specialty in Networking, Magna Cum Laude

B.A., Language Studies, University of Dubuque (Dubuque, Iowa), 1969

Studied abroad 1967-68, Schiller College, Stuttgart, Germany.

MILITARY SERVICE

United States Army Reserve, Military Analyst/5th Psychological Operation Group, U.S. Army Reserve Memorial Center, Suitland, MD. Served as German linguist. Conducted area studies on Warsaw pact nations; prepared psychological warfare campaigns for use in field operations; taught classes on German language and German culture.

AWARDS

Four “Exceptional Performance” citations with cash awards during my career with CIA.

Two “Army Commendation Medals” for service with the U.S. Army Reserves.

Awarded the Ft. Belvoir base Medal by the military Command, the only private Contractor to ever be given this Award.

References:

Jon Nowick

301-***-****

6602 Rivercrest Ct

Bethesda, MD, 20816

Carol Johnson

757-***-****

5073 Twilley Dr,

Chincoteague, Va, 23336

Julie Diekmann

830 Warner Dr

Huntingtown MD, 20639

adzw3k@r.postjobfree.com

301-***-****



Contact this candidate