Eunice Esi Silwana

PROFESSIONAL SUMMARY

I am an organised and dependable professional with a proven ability to manage multiple priorities while maintaining a professional and positive attitude. With a keen eye for detail and excellent people skills, I bring extensive experience in public relations and administrative roles.

WORK HISTORY

SMALL PROJECTS FOUNDATION – PA to CEO

East London, South Africa

08/2021 – Current

• Personal Administration: Efficiently manage the CEO's diary by scheduling meetings, conferences, teleconferences, and travel arrangements. Maintain strict protocols to protect the CEO's privacy and safeguard confidential information. Handling correspondence, researching, and drafting documents.

• Representational Duties: Act as a representative of the CEO at meetings in their absence and assist in the development new methodologies.

• Travel Coordination: Coordinate all necessary travel arrangements for the CEO and other logistics.

• Correspondence and Communication: Handle incoming calls, queries, and correspondence, as well as prepare letters, documents, and presentations on the CEO's behalf. Prepare meeting packs for the Board and other meetings.

• Office Administration: Manage office tasks such as writing minutes, conducting research, reviewing filing systems, and assisting with proposal writing and funding applications. Handle requisitions, and manage petty cash and reconciliation.

• Procurement and Inventory: Assist with office procurement, including ordering stationery and office equipment. Maintain inventory of office refreshments and stationery.

• Human Resources: Manage housekeeping staff, front office staff, and the communications department.

• Communication and Events: Liaise with internal

departments, funders, suppliers, and contractors. Coordinate events, compile content, manage organisational social media platforms, and design corporate stationery.

East London, South Africa

5241

+27-81-480-****

adzw3i@r.postjobfree.com

SKILLS

• Administrative Proficiency

• Executive Support

• Communication & Liaison

• Logistics and Coordination

• Financial Management

• Human Resources

• Transcription & Editing

• Project Management

• Hospitality Management

• Corporate Identity & Design

• Client Liaison

• Community Engagement

• Fleet Management

• Event Planning and

Management

• Photography

• Video Editing

EDUCATION

11/2022

NWU

EVANSTON, ILLINOIS, USA

CERTIFICATE: Content

Marketing & Brand Strategy

05/2022

UCT

CAPE TOWN, SOUTH AFRICA

CERTIFICATE: Operations

ManagementT

05/2012

WSU

EAST LONDON, SOUTH AFRICA

NATIONAL DIPLOMA:

Journalism

12/2006

EXCELSIOR S.S.S.

MTHATHA, SOUTH AFRICA

CERTIFICATE: Grade 12

• Office Maintenance: Keep the CEO informed of maintenance needs, obtain quotes, and oversee maintenance tasks.

• Vehicle Pool Management: Manage vehicle bookings, coordinate insurance claims, assist with vehicle maintenance, safe keep vehicle keys, management of the Cartrack system.

• Secretary for SPF Board: Prepare Board documents, minute- taking, and catering.

SMALL PROJECTS FOUNDATION – Project Assistant

East London, South Africa

03/2021 – 07/2021

• Administrative Support: Provided essential administrative support to the programme manager, ensuring smooth and efficient programme operations.

• Payment Requisitions: Compiled payment requisitions accurately and efficiently, contributing to the financial management of the programme.

• Logistics Coordination: Coordinated logistics for programme-related activities, including scheduling, venue arrangements, and resource allocation, ensuring seamless execution of events and initiatives.

• Social Media Content Development: Assisted in the development of engaging social media content, contributing to the organisation's online presence and outreach efforts. THE CROSS ON WHEELS MISSION – Operations Coordinator

(Part-time)

East London, South Africa

11/2018 – current

• Executive Support: Provided comprehensive executive support to the founding director, managing schedules, emails, and administrative tasks to enhance productivity.

• Partnership Building: Assisted in building strong relationships with potential partners, fostering collaborations and alliances that contributed to organisational growth and success.

• Content Development and Editing: Created and edited motivational teachings, manuscripts, inspirational quotes, and videos, ensuring impactful and engaging content delivery.

• Audio Transcription: Transcribed audio recordings into REFERENCES

Ms. I. Davoren

Chippa Holdings (Cedar

Hotel)

Cell: +27-71-618-****

adzw3i@r.postjobfree.com

Mr. D. Lamptey

The Cross on Wheels Mission

Cell: +233-**-***-****

adzw3i@r.postjobfree.com

Ms. N. Manzongo

Small Projects Foundation

Cell: +27-76-012-****

adzw3i@r.postjobfree.com

written text, maintaining accuracy and attention to detail in the transcription process.

• Office Management: Oversee overall administrative and office management, ensuring smooth operations and a well- organised work environment.

• Social Media Management: Managed social media

platforms, developing and implementing content strategies to enhance brand presence and engagement.

• Rehabilitation Centre Coordination: Coordinated day-to- day operational activities at the rehabilitation centre, ensuring the well-being and support of in-patients.

• Lay Counselling and Support: Provided lay counselling and support services to in-patients, offering emotional and psychological assistance to aid in their recovery.

• Community Outreach: Coordinated community outreach initiatives, fostering community involvement and awareness of the rehabilitation centre's mission.

• Corporate Stationery Design: Occasionally designed corporate stationery to maintain a professional brand identity.

• Written Communications: Prepared written

communications, reports, and documents, ensuring clarity, accuracy, and professionalism in all written materials. TRANSCRIBEME – Transcriptionist (Part-time)

East London, South Africa

03/2020 – 01/2021

• Audio-to-Text Transcription: Utilised headsets and transcription software to accurately transcribe audio recordings into written text, ensuring high quality and precision in the conversion process.

• Proofreading and Copy Editing: Conducted thorough proofreading and copy editing to enhance the quality and clarity of transcribed documents, maintaining consistency and adherence to formatting standards.

• Client Review Coordination: Managed the distribution of electronic transcripts to clients for their review, facilitating efficient feedback and finalisation of documents.

• Confidential Transcription: Transcribed sensitive and confidential documents while upholding strict confidentiality standards, safeguarding the privacy and security of sensitive information.

CEDAR BOUTIQUE HOTEL – Hospitality & Operations

Manager

East London, South Africa

02/2018 - 04/2019

• Hotel Management Systems: Proficiently set up and manage various hotel management systems, including NightsBridge, Booking.com, Airbnb, and Trivago, to optimise room bookings and guest experiences.

• Company Guesthouse Management: Oversee the overall management and maintenance of the company's guesthouse, ensuring high service and guest satisfaction.

• Waste Management Fleet Oversight: Manage and

coordinate all aspects of the waste management fleet, including vehicle maintenance, fueling, procurement of PPE, and scheduling, to ensure efficient and sustainable operations.

• Workforce Management: Successfully led and managed a diverse staff of 50+ workers, including preparing timesheets, overseeing payroll submissions, addressing salary payment inquiries, and fostering a productive and harmonious work environment.

• Administrative Support: Provide valuable administrative support in tender applications, contributing to the company's bidding process for new projects.

• Project Management: Led the school furniture

refurbishment project, ensuring timely and cost-effective completion while meeting quality standards and client expectations.

• Financial Management: Prepare accurate invoices for client payments, ensuring timely and efficient financial transactions.

• Executive Support: Offer comprehensive executive support to the company director, assisting with various administrative and managerial tasks to enhance overall organisational efficiency.

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