Patient Care Customer Service
Resume:
ZEDREDGE YEMURAYI MUTENGA Healthcare Assistant
Contact: +263-*********
E-mail: adzw3b@r.postjobfree.com
Summary
A versatile professional with a full years' experience of providing tailored patient care to meet all aspects of their nutritional, physical,
and emotional wellbeing. Adept at providing on-hand support for all nursing and doctoral staff. Fully trained on basic health care checks,
including urine and blood testing as well as any subsequent non-critical analysis. Trained and experienced in providing excellent personal
care with respect, understanding and by always maintaining dignity. Committed to complying with all first aid, health, safety, practice
procedures and protocols. Efficient in streamlining and reporting documentation.
Key competencies and skills
• Basic health checks • Basic wound care & dressing
• Urine & blood testing • First aid, Health & safety training
• Communicate effectively • Catheters Care & maintenance
• Able to work flexibly and creatively with customers • Able to work with no supervision as well as part of a team
and their families • Discreet and able to maintain confidentiality
Accomplishments
• Streamlining reporting systems for all nursing records, saving an hour of work a day for nurses.
• Creating a medications chart for elderly residents to prompt them to take their daily doses.
• Providing excellent customer service by promptly answering and directing all incoming calls, reducing call waiting time by 30%.
• Ensure 100% availability of stationery supplies in the office by implementing a new inventory management system.
Education
• Nurse Aid Certificate Zimbabwe Red Cross Society Sep 2022
• Community Based Heath Care Certificate Zimbabwe Red Cross Society Sep 2022
• Advanced First Aide Certificate Zimbabwe Red Cross Society Sep 2022
Work experience
May – 2023 -November 2023
Healthcare Assistant @ Dr N Tsikai
Responsibilities:Checking blood pressure
:Checking blood glucose
:Mobility exercise
June 2022 - Present Parirenyatwa Group of Hospitals – Harare
Healthcare Assistant
Outline:
Supporting nurses and doctors in delivering outstanding patient care to over 1,500 patients. I act as the key communication point between
patients, relatives, carers, and all internal GP staff. Responsible for overseeing all administrative operations for the nursing and doctoral
units. Fulfil the daily needs of residents and ensure that all their physical, emotional, and nutritional needs are provided for at each stage
of the day.
Responsibilities:
• Support residents with their physical care, personal hygiene needs, daily life tasks and skills as required by their person-centred
plan (PCP).
• Ensure that residents independence is preserved and developed as far as possible and affording appropriate levels of privacy and
dignity.
• Ensuring maximum residents wellbeing through leading recreational activities such as reading.
• Facilitate customer communication with their relatives, friends, professionals, and other members of staff to ensure the continuity of
quality and safety in the provision of support.
• Supporting the nurses and doctors in patient care, non-clinical support, and infection control tasks.
• Managing residents’ nutritional needs, including feeding and assistance with food preparation.
• Assisting patients with their enquiries and responding to all requests promptly and effectively.
• Identifying potential concerns with patient health and escalating this to the nursing and doctor teams
• Managing basic wound care alongside the nurse, including dressing management.
• Report and record any incidents or events that may have an impact on the resident’s PCP, liaising with the immediate supervisor
(and/or any other relevant staff) as appropriate.
November 2021 – May 2022 Informal Palliative Care
Outline:
The primary focus was to provide palliative care and support to a family member who was diagnosed with cancer. Responsible for
providing physical, emotional, and spiritual support to individuals and their families facing serious illness, death, and bereavement.
Responsibilities:
• Assessing the needs of the patient and family, including physical, emotional, and social needs
• Providing emotional support, including listening, comforting, and offering hope and encouragement
• Providing practical support, such as coordinating care, running errands, and assisting with daily tasks
• iCollaborating with the healthcare team to ensure the patient's care plan is followed and any changes or updates are
communicated effectively
• Facilitating communication between the patient, family, and healthcare team
• Ensure there is ongoing maintenance and upkeep of the household to promote a safe, clean, and comfortable environment.
May 2021 – September 2021 Rapha d Clinic, Harare, Zimbabwe
Healthcare Assistant
Outline:
Fulfil the daily needs of all 50 residents in the Residential Nursing Home. I ensured that all their physical, emotional, and nutritional needs
are provided for at each stage of the day.
Responsibilities:
• Providing high standards of care for elderly patients with a focus on everyday care such as personal hygiene, mental stimulation
and general well-being
• Ensuring the accurate completion of all administration and documentation related to patient care
• Acting in the best interest of patients while ensuring compliance with company policies and guidelines
• Assisting the floor nurse with patient assessments and evaluations on care effectiveness, and contributing to the safe and
compassionate delivery of care
• Collaborating with multidisciplinary teams and promoting empathetic communication with patient relatives
• Strengthening relations with both doctors and hospital professionals when discussing patient requirements
• Facilitating and executing social events and activities designed to stimulate and entertain the residents and coordinating the
entertainment programme when required
• Managing residents’ nutritional needs, including feeding and assistance with food preparation.
January 2020 – April 2021 CFI Retail (Farm and City) – Harare
Receptionist
Outline:
Working within a reception environment providing a telephone answering, admin and reception service as well as organising the post,
welcoming visitors, and providing hospitality towards guests and clients.
Responsibilities:
• Answer all incoming calls and emails and provide an appropriate response, passing them on to the relevant staff member as
required.
• Respond professionally to all enquiries at the reception desk, escalating if required
• Work closely with the reception Manager to ensure all reception duties are completed to the standard expected.
• Compiled and produced documents and reports and filed, copied, or faxed required papers to appropriate parties.
• Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
• Oversaw inventory activities including materials monitoring, ordering or requisition, and supply stocking and re-stocking.
• Monitoring premises security, screened visitors, updated logs, and issued
• passes.
CHEF
.MAMBOS CHICKEN
.TIEMPO DE SALSA
.GOTCHA NYAMA STEAKHOUSE
Referees
Dr Nomsa Tsikai Sr G.Gwamanda Chef Chipo Kagowa
077******* 077******* 077*******
Contact this candidate