Ralph L. Requena

Cellular 318-***-**** **** Navaho Trail

Alexandria, LA 71301

adzw36@r.postjobfree.com

Career Objective To obtain a permanent full-time entry to mid-level position in the computer database management, training administration and customer relations, fully utilizing my recently acquired formal education in database management and wide breadth of both civilian and military related work experiences

Education Master of Business Administration, Information Technology Mgt 2016

Florida Institute of Technology, Melbourne, FL. Completed 42 credit hours towards Master's degree, and graduated August 2016.

Bachelor of Science, Database Management 2012

Phoenix University, Phoenix, AZ. Completed 120 credit hours towards a Bachelors degree, and graduated in March 2012.

Associate, Business Management 1996

Johnson & Wales University, Providence, RI

Relevant Experience

Contact Representative 2015 to present

Social Security Administration 3403 Government St, Alexandria, LA 71302

Provide information and assistance to the public when the nature of the programs administered and the complexity of the laws, regulations, and related administrative

Practices' involve a broad range and volume of inquiries, which cannot be answered routinely.

Deal with a wide range of individuals who have varying degrees of understanding of the agency program (i.e., ranging from individuals who are semi-literate and confused about what the agency offers or needs to speak with professional people who are highly knowledgeable in the field).

Work with individuals who have difficulty in presenting their problems and understanding explanations because of age, physical disability, limited knowledge of English, emotional stress, or other factors that impede effective communications.

Highly skilled in oral communication to overcome such problems and to assure understanding, often under the pressure created by many people waiting for assistance.

Endow sufficient information to enable individuals to determine the required or most appropriate actions to take to obtain benefits or privileges, to comply with reporting and disclosure requirements, or to fulfill other obligations under Federal laws or regulations.

Explain, or assist in preparing, the forms and documents needed to meet reporting requirements or to support claims or application for benefits.

Elucidate the administrative and legal recourses open to the individual and the proper procedures for filing a complaint alleging violation of applicable law or regulations, or for appealing a determination made by the agency.

Contact other agencies, employers, schools, or other organizations or individuals to obtain or verify information needed for agency determinations.

Provide basic information on related Federal, State, or local programs.

Follow up on or expedite action on pending cases.

Initiate action to resolve discrepancies and adjust agency records that may be incomplete or erroneous.

Explain the application of regulatory provisions and the bases for agency determinations

Write necessary correspondence and narrative reports of contacts.

Contact various civic, veterans, or other organizations, news media, etc., to explain and publicize agency programs; or contact other agencies, businesses, civic groups or similar organizations to obtain voluntary compliance with or participation in agency programs.

Medical Administrative Services 2012 to 2015

Veterans Administration Health Center 2495 Shreveport Highway, Pineville, LA 71360

Performs a variety administrative support functions to include scheduling for one or more Veteran Administration Medical Center clinics; facilitates the flow of patients through the clinic visit. Greeting patients, visitor, answering questions, telephone calls and email inquiries.

Strong organizational and communication skills, detailed knowledge of clinic operations, and interpretation and appropriate application of organizational and departmental policies and procedures.

Communicating/working effectively with a diverse population of patients, staff and external providers to acquire, clarify or give facts to exchange general and medical information

Maintained data security and ensured the integrity of any information added to the database

Receiving patients and visitors in person or telephonically; recording, relaying messages and redirecting calls.

Processing patient transfers to various internal and external departments and/or facilities.

Updating patients electronic medical records daily to include scanning, and documenting patients insurance information

Knowledgeable in Microsoft Office product (Excel, Word, PowerPoint), VistA, Computerized Patient Records System (CPRS), and hardware procedures

Oversee inventory and requisitioning of office supplies, equipment, and repair services

Executes routine maintenance on all types of computer equipment, telephones, faxes, scanners, and printers

Housing Inspector 2005 to 2012

Alexandria Housing Authority, Alexandria, LA 71301

Schedules and conducts inspections and enforces Housing Quality Standards for public housing units, Private property, and units which participate with the Section 8 rental assistance program.

Utilizes a portable computer and tablet software to record, document, and transfer all related housing data in the field. Uploads the data to a central database for storage and accountability purposes. Produces work orders in the maintenance department. Reviews integrality of data for appropriate production of reports.

Performed hardware and software support and installation

Maintained data security and ensured the integrity of any information added to the database

Diagnosed hardware problems with modems, printers, cables, or telephones

Performed troubleshooting of computer systems and related equipment

Performed software and mechanical upgrades

Performed routine maintenance on all types of computer equipment and printers

Performed network integration and system tests

Performed in-home setup of computer systems and related equipment

Prepared presentation plans and materials

Developed schedules, resource allocation plans, and system test plans

Knowledgeable in computer software, hardware and procedures

Diagnosed application errors and network connectivity problems

Supervisor/Manager 2006 to 2008

United States Army, Fort Bragg, NC

Re-activated by the United States Army to participate in Operation Iraqi Freedom. Stationed in Baghdad Iraq to conduct civil affairs operations to include security. Maintained security while conducting physical assessments of numerous buildings, factories, sewage treatment facilities. Planned and conducted humanitarian aid drops throughout the city. Supervised personal and security operations. Prepared, distributed and filed operations and intelligence information.

Conferred with management and subordinates to resolve worker problems, complaints, and grievances

Recommended and implemented measures to motivate employees and improve production methods, equipment performance, product quality, and efficiency

Requisitioned materials, supplies, equipment parts, and repair services

Inspected materials, products, and equipment to detect defects and malfunctions

Demonstrated equipment operations and work procedures to new employees and assigned employees to experienced workers for training

Monitored and patrolled work area and enforced safety and sanitation regulations

Conferred with other supervisors to coordinate operations and activities within departments and between departments

Set up and adjusted machines and equipment

Heritage Hotel Night Manager 1998 to 2001

Instituted organizational procedures promoting proficient working techniques increasing

Customer satisfaction.

Compiled reports to show financial statistics, to include cash receipts and expenditures, accounts payable, accounts receivable, profit and loss and other items pertinent to operations of business.

Performing book keeping activities such as balancing guest accounts

Computes bills, collect payments and make changes for guest

Kept records of room availability and guest accounts, manually or using computers

Posted charges, such those for rooms, food, liquor, and telephone calls to ledger, manually or by using computers

Colonial Inn Night Manager 1999 to 2001

Worked as a night manager full time/night auditor twice a week. Resolved a wide range of customer problems, by applying diplomacy, and assertiveness to personnel actions, salary, payment problems, management decisions, and culture/communication barrier.

Maintained accounts of over $ 1 million in seasonal gross revenue without any shortage compared to prior year.

Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes

Comply with State, Federal, and company policies procedures and regulations

Classify, record, and summarize numerical financial data to compile and keep financial records using journals, ledgers or computers.

Compile statistical, financial, accounting or audit reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable, receivable, and profit and losses.

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