Curriculum Vitae (CV)

Shaik Abdul Khader Jelani Georgia,

USA

M: +1-770-***-**** adzw2u@r.postjobfree.com

Career Objective: -

I am an enthusiastic and knowledgeable young person who is able to provide front line support as part of any IT Service Operation NOC Engineer. I am a logical thinker that analyzes and investigates problems and works closely with the service desk team. I am flexible, resourceful and willing to take full ownership of user problems until they are fully resolved. I play an active part in creating a positive energy and atmosphere during the project I support my team members who need extra support, and take instruction well from team leaders. I take responsibility for the task in a project. I am a quick learner and eager to learn new skills. I am currently looking for a suitable position in a company.

Education Qualification: -

• Bachelor of Science (BSc), Hyderabad India

• Board of Intermediate Education, Hyderabad India

• Board of secondary school, Hyderabad India Technical Qualification:

• Diploma in Computer Hardware & Networking from MICRO COMPUTER

ASSOCIATES (A Computer hardware and Networking Training Division)

• Microsoft – Microsoft certified System Engineer (MCSE) MCSE, CCNA, CCNP on Windows Server 2003 from NETMETRIC SOLUTIONS Work Experience: - 4 YEARS

• Field Service Engineer / IT Technician with extensive knowledge of desktop consultation, planning, installation and maintenance of local and wide area networks. Wireless and wired networking, implementation, systems management and customer service.

• Configured and installed 600+ Windows and 50+ IOS units at Morgan Stanley bank.

• Experienced in Microsoft Windows 8,10 and 11 Break fix and System upgrades.

• Good Understanding on IT Service Management (ITSM) and experienced in Software Development Life Cycle (SDLC), requirement gathering, Agile and Waterfall models, developing test plans and test cases, Requirement Traceability, Defect Management, Reporting and Tracking.

• Skilled in assessing needs, providing solutions and making decisions for organizations. Analyzed customer business needs and translated them into application and operational requirements resulting in successful project completions.

Technical Skills:

Office365, MS Teams, Java, HTML & CSS, SCCM, Agile, Scrum, Service Now, Team View, Mac, Windows OS

HP, Dell, BizHub, Xerox, Application support, Microsoft Windows 8,10 and 11 Break fix and System upgrades, Remote access technology, Point of Sales, Automated Teller Machine. Experience

PLATINUM TOUR TRAVELS Field Service Technician- December 2018 – 2023

IT Technician

• Provides installation, maintenance and repairs on equipment to assure continuity of customer operations and high levels of customer satisfaction.

• Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support.

• Windows 10 or MAC system upgrades, support, or system re-imaging.

• Provide computer, application, and phone support to resolve help-desk tickets for users.

• Work with multiple Dell/IT departs in user problem resolution.

• Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements.

• Perform Tier II/III work on products and services of medium-high complexity.

• Tier II/III products include large servers and mainframe computers and peripherals, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocol.

Worked as a for 4 years at Platinum Tour and Travel - from October 2018 to 2023

Worked for 7 years in Saudi Electricity Company, Project of Wipro Arabia

& SBM as Monitoring Engineer & NOC Engineer. - from March 2011 to July 2018

Job Responsibilities NOC at SEC:-

• Continuous monitoring WAN & LAN Links.

• Monitoring Cisco Devices in all Regions by using Intermapper Tool.

• Monitoring Network to ensure availability to all users.

• Basic Troubleshooting in Cisco Routers & Switches.

• Using Net flow Network Tool to monitor the traffic flow and utilization.

• Proactively Monitoring and creating Trouble tickets with Service providers for all regions.

• Creating and assigning tickets within SEC through Remedy and emails

• Escalating unresolved problems to other support staff.

• Checking the cause of outage by logging into a switch and identifying the reason for outage.

• Reporting issues in Intermapper tool

• Reporting Network issues 24/7 in all shifts

• Preparing weekly and monthly outages reports of critical and non-critical sites.

• Preparing daily Shift Handover documents with details of all the issues occurred during the shift

• Following the Escalation Matrix based on Categories of sites

• Giving high Priority to Category A and B sites

• Reporting issues in Intermapper tool

• Coordinating with NMS Engineer for Contact Updates in Intermapper.

• Coordinating with Remote site managers & engineers in case of failures Job Responsibilities at Data Center: -

• Equipment and Monitoring Tools: AKCP

• Monitoring ACs for all Data center temperature of ACs checking the Data Center air condition every 4 hours and if any problem happened, I should report it to the AC’s Maintenance Team.

• Use for monitoring Sensors, alarms for both mezzanine and ground floor DC.

• Monitoring Liquid leakages detection system sensors. • Monitoring the fire control system. EMERSON

• This tool is used for monitoring UPS power.

• Use for monitoring Backup Electricity. SCHNEIDER

• This tool is used for monitoring UPS power and Batteries.

• Use to monitor electricity Load. WIB 8000 (STULZ)

• For monitoring the UPS room ACs if any problem happened, I should report it to the AC’s Maintenance Team.

• ATS

• Monitoring OTTS and power manager

• Monitoring web portal (Saudi electricity Site)

• Monitoring NETXMS for Server alerts

• Monitoring “INTERMAPPER” for DC

• Monitoring all cameras through (MX Control System) for all DC. PREVIOUS WORK EXPERIENCE:

Worked as “Desktop Technician / PC Support" in Extra (United Electronic company) Riyadh

• Maintenance of the computer hardware problems

• Installing and operating the systems

• Troubleshooting Printers, Scanners & Monitor Accessibility.

• Maintenance and troubleshooting of computer hardware problems.

• Fine tuning the computer Performance & Network Performance.

• Installing and configuring computer hardware systems and IT software. Personal Profile:

Name: Shaik Abdul Khader Jelani

Address: Georgia, USA

Language Known: English, Hindi,Arabic

Nationality: Indian

Marital Status: Married

LICENCE: YES References:

Platinum Tour and Travel :

+917*********

Saudi Electricity Company (SNS): +965********

Husna Habib: +1-478-***-****

I hereby declare that the Above-Mentioned Information is true in my Knowledge. Place: USA

(Shaik Abdul Khader Jelani)

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