Quality Control Operations Specialist

Diane Massick

N*** Main Street

Ashippun, WI ****3

Cell:262-***-****

adzw2c@r.postjobfree.com

WORK EXPERIENCE

August 2006 – Placement Specialist

●Developed and maintained relationships with vendor sales representatives and leadership teams.

●Negotiated insurance contracts and premiums on behalf of clients, saving over $2M per year in fixed costs.

●Monitored market trends and innovations, recommended opportunities for high potential ROI to clients.

June 1998 – August 2006 Operations Specialist

●Identified operational and performance issues. Worked with managers to resolve concerns of clients having any issues and problems.

●Tracked outgoing and incoming money related to investment of funds and assisted in quality control management duties.

●Oversaw training all new associates coming into the position

EDUCATION

●Business 2 years at Waukesha County Technical College

ADDITIONAL EDUCATION

●Obtains active Life, Accident & Health Intermediary Insurance License

●Is pursuing CEBS licensing

SYSTEMS BACKGROUND

●Applied EPIC 2020

●Benefits Engine

●Excel

●Microsoft Word

●Microsoft Outlook 365

ADDITIONAL INFORMATION

The goal is to help optimize financial results and service levels of Willis Towers Watson clients, ensuring that our clients benefit from the best and most competitive insurance solutions available.

Contact this candidate