Bilkisu Habib-Braimah

* ******* ****

Columbus, NJ, 08022

***- ***-****

adzw21@r.postjobfree.com

CAREER OBJECTIVE

Dynamic and detailed oriented Customer Service Leader and Revenue Analyst skilled with excellent communication and networking skills. Strong Finance background with a strong knowledge of financial concepts, real estate markets, property appraisal and contract negotiations. Ability to anticipate needs of clients, extends and promotes service courtesy and customer service on a daily basis to ensure a healthy and productive culture of serving others with excellence. Supportive of community affairs and able to create a positive environment where clients feel special and unique.

EXPERIENCE:

FedEx Corporation

Senior Operations Admin Oct 2020 - Present

● Review, enter Independent Contractor settlement information into appropriate systems.

● Compile required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into the system.

● Enter individual vehicle mileage information into the system. Work with Linehaul staff to rectify any issues.

● Apply daily deposit of COD checks to correct BC accounts through Regions electronic banking system.

● Responsible for ensuring contractually agreed upon standards and Department Transportation (DOT) requirements are adhered to for both company and vendor.

● Creates and maintains files for company and vendor equipment and ensures all relevant insurance and maintenance documents are accurate and up to date.

● Assists in the development and implementation of corrective action plans if any discrepancies or violations are found in the Business Control Self Assessment (BCSA) and conducts tests.

● Coordinates the dispatch of linehaul transportation equipment.

● Accurately enters all dispatch events into the online system to ensure timely delivery and pickup of trailers.

● Investigates and reports linehaul schedule delays, accidents, equipment failures and implements. contingency plans to ensure on-time load delivery in the event of an en-route trailer breakdown or accident.

● Assist managers with Business Control Self Assessment audit activity by retrieving data/files for review.

● Support ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.

● Prioritize workflow to maximize the number of packages to be resolved and sent out for same day delivery. Aimbridge Hospitality/Marriott Brand

General Manager June 2019 - April 2022

● Focused on strategy to inspire team and leadership to deliver exceptional service and drive financial success.

● Supported Managers in Recruiting, Training and Developing members of our team.

● Focused on proactive problem solving to improve Guest/Customer Satisfaction.

● Focus/identify market trends and opportunities for monthly critique reports.

● Reviewed vendor contracts highlighting all terms and requirements for a project

● Supervised bidding process for the hotel, negotiated pricing, soliciting estimates from various vendors, comparing them and making a purchasing decision.

● Responsible for all RFP's, pricing and approvals. Ensured contracts are fair, equitable and enforceable.

● Forecasted monthly financial position by looking at revenue trends and line by line expenses.

● Analyzed projected data to generate accurate forecasts.

● Monitoring and Reconciliation of daily cash and credit card transactions.

● Reconciliation of Bank vs. GL Positive pay and ACH verification

● Vendor Accounts Receivable payment verification and reconciliation.

● Accounts Payable processing and approval for payment.

● Recruited and conducted all management interviews following hiring S.O.P procedures

● Ensured that managers are in compliance with standards in their interviewing and hiring procedures for staff.

● Recruited all prospective final candidates for any position prior to the offer being extended

● Performed all department manager performance appraisals according to S.O.P.'s and ensured that managers are in compliance with the standards in their administration of performance appraisals to their staff

● Motivated, coached and counseled and disciplined all management personnel according to S.O.P.'s and ensure they are in compliance with the standards of counseling/disciplinary steps

● Maintained a professional working relationship and promoted open lines of communication within the team.

● Able to handle difficult or challenging situations with calmness and professionalism

● Ensured all employees receive fair and equitable treatment according to S.O.P.'s

● Conducted bi-monthly credit meetings and took an active role in the collection policies.

● Complete required corporate training and become certified to train those as required. Sage Hospitality/Hyatt Brand

General Manager July 2017 - June 2019

● Led the Executive Committee utilizing a participative style and readily available to assist. Effectively communicate with the team, coordinate the operation of each special project.

● Development of the annual operating budget which serves as an operating plan.

● Assured achievement of annual budget in revenues, costs and profits through accounting diligence and proficient accounting practices.

● Set written priorities and key objectives for each department head including action plan.

● Verified Business Plan is in line with forecasted sales/costs and review with department heads.

● Reviewed and approved all expenses with focus on major expenses. .

● Set and Implemented guest service standards for all departments, periodically review.

● Developed annual sales marketing plan and monitored implementation of action steps.

● Evaluate market mix to position the hotel for increased business, including Quarterly/Yearly RFP's. Marriott International, Residence Inn and CY Brands Dual General Manager January 2005 - June 2017

● Served as an ambassador who carries a strong vision for the two hotels they support.

● Responsible for all aspects of operations, providing support and guidance to the management team and front line employees.

● Ensured financial performance was optimized, high quality product and service levels were maintained and hotels operated in compliance with state federal and local regulations as well as Company and brand standards.

● Monitoring and Reconciliation of daily cash and credit card transactions.

● Reconciliation of Bank vs. GL Positive pay and ACH verification

● Vendor Accounts Receivable payment verification and reconciliation.

● Accounts Payable processing and approval for payment.

● Established priorities and led key operational initiatives like sales plan, budget development and execution of physical property improvement projects.

● Provided hand on leadership to ensure revenue is maximized and expenses effectively controlled. Reviewed vendor contracts highlighting all terms and requirements for a project.

● Supervised bidding process, reviewed vendor estimates and compared for purchasing decisions.

● Worked with the Sales team to draft, review and send out corporate/group contracts.

● Served as the linchpin for communications with guests and clients associates, ownership corporate representatives, brand representatives and key vendors.

● Dual General Manager for two Residence Inns properties in NJ for two years. Provided leadership for two properties in busy New Jersey markets.

● Managed hotel balanced Scorecard, budgeting, forecasting, while focusing on revenue growth for properties.

● Trained and developed associates in all departments.

● Reviewed and approved all expenses with regular review of major expenses.

● Quarterly review of pricing including cost increases, competitive pricing in room rates.

● Set and Implemented guest service standards for all departments, periodically review.

● Developed annual sales and marketing plans for each managed property.

● Monitored implementation of marketing plan action steps.

● Evaluated market mix and took action to increase business.

● Created a sense of urgency in matters that will impact the success of business objectives.

● Able to handle difficult or challenging situations with a level head and professionalism New Jersey/Pennsylvania Realtor® (NJ RE Lic #2298849, PA RE Lic #RS367804) Notary Loan Signing Agent ( NJ Comm #50197778)

● High level of appraisal and evaluation skills.

● Marketing experienceEnsuring all legal documents are authentic and genuine.

● checking the identity of the individual signing the document, being as a witness for the property document that is being signed.

● Notarizing all required signatures and completing the notary process without any mistakes.

● Knowledge and experience with mortgage processes; confidentiality, integrity, attention to details.

● A strong eye for detecting errors and knowledge of notary laws and rules of New Jersey State.

● Knowledge of verifying signatures of clients; and experience in closing purchase transactions.

● Describe the general purpose of the loan documents and ensure that the borrower signs, initials and dates the documents in all appropriate places.

● Administer an oath and notarized borrower's signature where necessary.

● Make certain the borrower has their copy of the closing package.

● Deliver signed loan documents to the designated office.

● Entrust with sensitive and private borrower information.

● Sales and customer service skills and strong organizational and time management skills.

● Demonstrate exceptional lead generation by utilizing aggressive marketing and personal referrals from satisfied buyers and sellers to develop an extensive client base.

● Educate buyers and sellers about all aspects of the housing market and property sales. EDUCATION

UNIVERSITY OF THE DISTRICT OF COLUMBIA

Completed coursework towards MBA Finance and Business Economics UNIVERSITY OF THE DISTRICT OF COLUMBIA DC Completed coursework towards BBA Business Management CORNELL UNIVERSITY NY Completed coursework towards Project Management Certificate CENTER FOR REAL ESTATE EDUCATION: Licensed in NJ and PA. Currently preparing for NY state licencing ADDITIONAL SKILLS

Budgeting and Forecasting, Purchasing/Logistics, Financial/P&L Analysis, Revenue Management, Skilled Negotiator, Service Focus, Customer relations, Human Resources, SAP, Tableau and Travel Agency 360. MICROSOFT Excel and Word, FOSSE, MARSHA, MarRFP, One Yield, Peoplesoft AP, Peoplesoft HRMS, LMS/Bluecube, KRONOS, ADP, EPIC System, Micros POS, SalesPro,, IBM Talent Management System. CERTIFICATIONS

Licensed Real Estate Agent (New Jersey and Pennsylvania), Notary Public (New Jersey) Hospitality Brand Certification: Marriott General Manager Certification, SeveSafe, Marriott General Manager SalesEdge Certification, Marriott International Trainer Certification, Marriott Revenue Management Training completion, Project Management, Agile Scrum Master.

Contact this candidate