Data Entry Customer Service

Alicia J. Aguilar

Worcester, MA *****

*******@****.*** – 774-***-****

Skills:

Performance Management Talent Acquisition Excellent Communication HR Policies & Procedures Recruiting Applicant Tracking Customer Service Detail Oriented Interpersonal Skills Experience:

CEK Management, Worcester MA 5/2015-Present

Senior Recruiter- Assistant Branch Manager

• Responsible for the full lifecycle of candidate recruitment, including sourcing, screening, interviewing in person, pre/post hire paperwork, processing payroll and retention of Temp, Temp to Hire, and Direct Hire positions

• Oversee maintenance of personnel files and HR record keeping ensuring that the department documentation is audit-ready at all times

• Manage and provide guidance in the areas of benefits administration, employee relations, policies and procedures

• Prepare appropriate approval documents for transfers, promotions, salary changes, and other staffing changes

• Stay current on the organization structure, personnel policy, and federal state laws regarding employment practices.

• Responsible for market research, generating leads and passing it to the sales team for further follow-ups

• Managed contract employees while on assignment, assess and investigate contractor related problems and administer performance counseling

• Completed onboarding procedures including drug screening, employment verification forms, E-verification policies, criminal background checks, additional tax related forms, etc.

• Edited/created resumes, prepared candidates for interviews, and coached through entire process through salary negotiation and offer letter submittal

• Coordinate interview specification such as, date, time and locations between applicant and clients.

• Recruited and managed professional and light industrial positions; making several visits onsite to ensure that the client needs were being met along with maintaining a healthy communication process

• Organized and held several job fairs to recruit new associates and provide knowledge on staffing agencies

• Handled contract negotiations for new clients in order to provide a mutually beneficial agreement between both parties

• Maintain knowledge of local competition to ensure our competitive advantage with pay and bill rates

Department of Transitional Assistance 1/2015-5/2015 Administrative Assistant (Internship)

• Front desk reception using BEACON System

• Providing on-going customer service while greeting, assisting and directing clients in a large office setting.

• Assist with weekly client orientation and other projects as assigned

• Answering telephone calls and referring clients and visitors to appropriate DTA staff

• Typing, word processing and data entry as required SimplexGrinnell 8/2008-10/2014

Lead Dispatcher/Data Entry Analyst

• Received emergency calls from the public requesting police, fire, medical or other emergency services

• Receive 5000 incoming calls per month with excellent telephone presence

• Handled escalated matters on a daily basis, provided weekly reports to supervisors and management

• Trained team and peer supervisors on a computer aided dispatch system, policies and procedures

• Set up 500-700 new accounts and process 300-400 incoming faxes and emails daily

• Provided technical support to technicians

References:

Brenda Vargas-CEK Management Area Manager 508-***-**** Caleb Chaparro- CEK Management HR Manger 508-***-**** Amy Salvadore- Senior HR Generalist Coghlin Companies 978-***-****

Contact this candidate