OLISA L. SMALL

Email: adzw10@r.postjobfree.com Phone: 973-***-****

HUMAN RESOURCE BUSINESS PARTNERSHIPS

Republic Services March-2022-Present

Human Resources Manager for Republic Services- Business Partner with the local management team to effectively manage the human resources function for assigned divisions, while maintaining compliance with industry regulatory agencies and company programs. In addition to administering staffing, training, employee relations, compliance with industry regulatory agencies and company programs. In addition to administering staffing, training, employee relations, compliance, benefits and compensation. Actively engaged with the implementation of strategic Human Resources initiatives.

Provides human resources advice and consultation to employees and management to include coaching and counseling on performance management issues, conflict management, interpretation of employment policies and resolution.

Implements, disseminates, and monitors company policies, programs and procedures in the areas of training, compensation, compliance and benefits to attract, retain and motivate employees.

Oversees recording and maintenance of employee information, such as personal data, compensation, benefits, tax data, attendance, performance reviews or evaluations, disciplinary actions, and terminations and separations of employment.

Monitors division compliance with Federal, State, and local laws and regulations relating to equal employment opportunity, affirmative action, unemployment -related requirements.

Coordinates with the division operations and Corporate /Area Human Resources staff regarding all employment activity.

Conducts investigations and resolving investigations regarding employee complaints and concerns, mediate conflict.

Participate in management staff meetings, involved with coaching and counseling managers as it relates to performance management. Ensure managers are using positive coaching counseling and discipline to address issues/concerns.

Identifies training needs and or gaps and develops training programs as appropriate. Also conducts training sessions including but not limited to new hire orientations, classroom training and additional leadership sessions.

Implements succession planning and talent management plans to support leadership by identifying current talent and anticipating future needs.

Development of action plans with cross functional leaders and communicate with the front-line team collaborate with leaders to build processes.

Develops and monitor recruitment resources.

Collaborate with functional leaders on workforce planning (requisitions, acquisitions, status, interviewing etc.)

Oversee the direct work of the Human Resource staff or administrative staff members.

Manage team member relations programs, activities, and initiatives to include, picnics, holiday functions, health fairs, award banquets, and special events.

The Briad Group

HR Manager Friday’s 8/13-12/17

Senior HR Manager Wendy’s 1/18-3/22

Senior HR Manager Wendy’s responsible for New York and New Jersey employee populations within a complex, matrixed environment with 82 restaurants within NY, North and South Jersey. Advise management on all aspects of human resources, talent planning, policy interpretation, handle investigations and employee relations. Collaborate across the organization in design and development of key initiatives.

Organizing the restaurants onboarding of new hires and new hire orientation

Facilitate hiring, training, scheduling, evaluating, and coaching employees.

Training all new HR managers, oversee and evaluate the work of HR employees guiding and mentoring the team.

Implement HR polices and procedures aligned with company goals and objectives.

Train managers in preparing corrective action documentation.

Manage labor relations and employee relations, handling investigations and problem resolution.

Partner with legal department to resolve issues.

Collaborate with executives to develop long term and short-term HR strategies.

Coach managers on how to improve and foster their employees, performance as well as how to elevate their own leader skills as they coach their teams.

Researches and maintains knowledge of federal, state, and local EEO and labor laws.

Advises and trains managers and business leaders in best employee relations practices, policies, guidelines and provides strategies for managing employee performance concerns and grievances.

Conduct Sexual Harassment/Non-Harassment and Non-Discrimination Training for Managers and Hourly employees.

Stay up to date with industry trends and employment legislation to ensure compliance.

Promote proactive communication and problem resolution efforts to build rapport and employee-manager morale.

Ensure compliance with equal opportunity, diversity, and other HR initiatives.

Manage the NYC Restrictive Scheduling and Just Cause Law

Hudson Group, Newark Airport, October 2011 - December 2012

Human Resource Manager for all human capital needs across administrative operations, senior leadership, recruiting and HR administrative services, internal/external vendor partnerships. Develop and implement strategic and tactical solutions to streamline processes and increase productivity.

Full scope HR generalist responsibilities including policies interpretation and administration, benefits, compensation, employee relations and staffing.

Lead sourcing, screening, and selection, at all levels, of Warehouse and Retail talent management for 22 stores at Newark Airport Terminals A, B and C.

Implemented New Hire Orientation, conducted onboarding training and customer service delivery training.

Lead all customer service training initiatives to drive client service delivery excellence.

Coach and lead employee population in continuous improvement and performance measurement

Develops and implements specific actions plans to enhance service delivery based on customer feedback and survey results

Function as Issuing Officer for Port Authority responsible for port authority badges, a liaison between airport security and Hudson which includes distributions of notification, memorandums, audits and scheduling SIDA training and fingerprint appointments.

Olisa L. Small, HR Resume Page 2 of 2

FedEx Express, June 2006 - May 2009

Human Resource Business Partner onsite at Newark Airport in New Jersey tasked with guiding and directing organizational initiatives across all functional areas including performance management, recruiting and retention, training and development, salary planning, employee relations and investigations.

Drive continuous improvement and lead change

Be a focal point for employee relations and employment engagement strategies/investigations

Increase the overall performance of the organization by creating strong interactive relationships with management and employees.

Provide consultation training and constructive conflict resolution for the grievance and dispute process

Partner with managers on the development of corrective action, coaching and performance improvement plans for hourly employees.

Provide guidance to Sr. Managers regarding human resource matters to execute policy and procedure.

Administer HR Training curriculum and management training initiatives.

Conduct internal investigations on workplace situations and prepares all required documentation with a focus on issue resolution.

Provide employees with support on interpretation of policy, guidance to address their concerns in areas including teamwork, communication, and leadership

Member of Safety Review Board

FedEx Ground, June 2000 - June 2006

Human Resources Recruiter responsible for talent acquisition and new hiring processing activities for drivers, package handlers and customer service. Handled all Hub, Terminal and Regional FedEx Ground staffing and onboard solutions.

Accountable for and ensures successful applicant flow management including candidate identification and prescreening, timely candidate referral, interview scheduling, post interview follow up, background check completion, preparation and delivery offers, and facilitation of the smooth employment transition for the new hire.

Partner with operation managers to identify and problem solve recruitment and retention issues including turn over competitive compensation and management turnover

Handle and field all workers compensation, payroll, and benefits questions.

Develop and administer HR training curriculum and management training initiatives.

Must meet metrics in recruitment activities, quantity of sourced candidates, quality of referrals, days to fill, cost efficiencies including recruitment expenditures, new hire compensation packages and monthly/quarterly hire targets.

Continental Airlines, July 1998 - June 2000

Human Resource Assistant hired to support promotional efforts for the recruitment team including new hire welcome kits, media promotions, and other creative items to solidify positive branding and engagement relations.

Assist with coordinating new applicants and new hire orientation.

Administer Ramp and Ticket Agent testing

Create and maintain new hire files and documentation.

Audit and run reports for all job postings on internal and external job boards.

Responds to inquiries regarding the organizations process, policies and procedures.

Review and update job descriptions for all positions.

Caldwell College, October 1998 - April 2000

Assistant Coach - Recruit new players, arrange travel, manage budgets, strength train and condition players.

EDUCATIONAL ACHIEVEMENTS

Human Resources Management certificate 2017 - Fairleigh Dickenson University

BA, Major: English Communication - Bloomfield College, Bloomfield New Jersey

Bilingual -Spanish

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