INTERNSHIPS

BNA BANK

Jul **** – Sep ****

IT Service Office "Global Info"

Jul 2011 – Aug 2011

SKILLS

Computer Science skills: Word,

Excel, PowerPoint, Access,

programming languages (Java, VB,

HTML, C, C++), Database (SQL,

Access)

Strong organizational and

administrative skills

Strong communicator

A strong passion to ensure customer

satisfaction

Excellent presentation and reporting

Good team player who can work

efficiently with minimal supervision

Strong leadership and motivational

Results-oriented with strong

analytical skills

Ability to work independently and as

part of a team

Responsibility, Punctuality,

Proactively

Experience setting sales goals

Data entry/analyst

LANGUAGES

Arabic

French

English

PROFILE

Experienced and dedicated administrative professional with a proven track record of optimizing office efficiency and supporting organizational success. Adept at seamlessly managing a wide range of administrative tasks, from scheduling and document management to project coordination and customer service and computer skills. My meticulous attention to detail, exceptional organizational skills, and strong problem-solving abilities enable me to thrive in fast-paced environments while maintaining accuracy and composure. I am a clear and effective communicator, able to collaborate seamlessly with diverse teams and clients.

EDUCATION

Bachelor's Degree in applied Computer Science (IT) to management Arrobas University

Jul 2012 Gabes, Tunisia

High School Degree in Technical science

Taher Haded School

Jul 2007 Elhamma, Tunisia

PROFESSIONAL EXPERIENCE

Assistant Manager

GAT Assurances

Aug 2022 – Mar 2023 Tunisia

-Maintained accurate records of insurance policies and client information.

-Entered policy data into computer systems with a high degree of accuracy.

-Managed electronic and paper filing systems for policies and claims.

-Verified claim forms and documentation for accuracy and completeness.

-Assisted in the renewal process by sending reminders to policyholders.

-Worked with underwriters to assess policy renewals and updates.

-Prepared reports on policy activity, including renewals, cancellations, and claims.

-Compiled data for underwriters and management to assess risk and performance.

-Mention any specific insurance software or tools you are proficient in, such as CRM systems, insurance rating software, or Microsoft Excel for data analysis.

-Highlight any instances where you successfully resolved complex client issues or challenges related to insurance policies. Assistant Manager / Customer Service

AMI Assurances

Nov 2020 – Jul 2022 Tunisia

-Building and maintaining strong relationships with clients.

-Assisting customers with their insurance needs, including policy inquiries, claims processing, and policy renewals.

-Collaborating with underwriters and claims teams to ensure a smooth customer experience.

-Establishing and maintaining document control processes and procedures.

-Creating and managing a centralized document control system for storing, tracking, and retrieving documents.

-Ensuring that all documents are properly organized, labeled, and indexed for easy retrieval.

-Training employees on document control procedures and best practices.

-Managing the archiving and disposal of outdated or expired documents in accordance with retention policies.

-Participating in training programs to enhance product knowledge and customer service skills.

-Staying informed about industry trends, changes in insurance regulations, and new products.

-Review and update technical documents, copy, scan and store document.

-Answering or making calls to clients to learn about and address their needs, complaints.

Anas Habli

adzw08@r.postjobfree.com

+974-****-**** Doha, Qatar

17 Sep 1988

-Strong phone contact handling skills and active listening Sales Manager

MEUBLATEX Furniture Company

Oct 2019 – Oct 2020 Tunisia

-Assisting, planning, and implementing strategies to attract customers.

-Coordinating daily customer service operations (e.g. sales processes, orders and payments).

-Tracking the progress of weekly, monthly, quarterly and annual objectives.

-Monitoring and maintaining store inventory.

-Evaluating employee performance and identify hiring and training needs.

-Supervising and motivating staff to perform their best.

-Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Director Assistant

Driving School

Mar 2016 – Jul 2019 Tunisia

-Assisting the director in managing the overall operations and activities of the driving school.

-Overseeing the daily operations of the driving school, including scheduling classes, instructors, and driving sessions.

-Managing the recruitment, training, and performance evaluation of driving instructors and staff.

-Monitoring student progress, providing feedback, and addressing any learning difficulties or challenges.

-Managing administrative tasks, such as maintaining student records, preparing reports, and managing financial transactions.

-Maintains database by entering new and updated information.

-Maintain files and records with effective filling system, maintaining effective records and administration.

Administrative Supervisor

Conservatoire EDDAR

Dec 2012 – Dec 2015 Tunisia

-Provide administrative support to school staff and faculty, including scheduling meetings, answering phones, and responding to emails.

-Assist in preparing and distributing school communications and announcements.

-Help coordinate events and activities within the school.

-Input student information into the school's database system.

-Update student records with attendance and grading data.

-Maintain accurate and up-to-date enrollment records.

-Organize and maintain digital and physical files, including student records, administrative documents, and correspondence.

-Ensure that documents are properly labeled, filed, and easily retrievable when needed.

-Maintain open lines of communication with parents or guardians regarding student progress and concerns.

-Ensure the safety and well-being of students during school hours.

Contact this candidate