Customer Service Assistant Manager
Resume:
INTERNSHIPS
BNA BANK
IT Service Office "Global Info"
Jul 2011 – Aug 2011
SKILLS
Computer Science skills: Word,
Excel, PowerPoint, Access,
programming languages (Java, VB,
HTML, C, C++), Database (SQL,
Access)
Strong organizational and
administrative skills
Strong communicator
A strong passion to ensure customer
satisfaction
Excellent presentation and reporting
Good team player who can work
efficiently with minimal supervision
Strong leadership and motivational
Results-oriented with strong
analytical skills
Ability to work independently and as
part of a team
Responsibility, Punctuality,
Proactively
Experience setting sales goals
Data entry/analyst
LANGUAGES
Arabic
French
English
PROFILE
Experienced and dedicated administrative professional with a proven track record of optimizing office efficiency and supporting organizational success. Adept at seamlessly managing a wide range of administrative tasks, from scheduling and document management to project coordination and customer service and computer skills. My meticulous attention to detail, exceptional organizational skills, and strong problem-solving abilities enable me to thrive in fast-paced environments while maintaining accuracy and composure. I am a clear and effective communicator, able to collaborate seamlessly with diverse teams and clients.
EDUCATION
Bachelor's Degree in applied Computer Science (IT) to management Arrobas University
Jul 2012 Gabes, Tunisia
High School Degree in Technical science
Taher Haded School
Jul 2007 Elhamma, Tunisia
PROFESSIONAL EXPERIENCE
Assistant Manager
GAT Assurances
Aug 2022 – Mar 2023 Tunisia
-Maintained accurate records of insurance policies and client information.
-Entered policy data into computer systems with a high degree of accuracy.
-Managed electronic and paper filing systems for policies and claims.
-Verified claim forms and documentation for accuracy and completeness.
-Assisted in the renewal process by sending reminders to policyholders.
-Worked with underwriters to assess policy renewals and updates.
-Prepared reports on policy activity, including renewals, cancellations, and claims.
-Compiled data for underwriters and management to assess risk and performance.
-Mention any specific insurance software or tools you are proficient in, such as CRM systems, insurance rating software, or Microsoft Excel for data analysis.
-Highlight any instances where you successfully resolved complex client issues or challenges related to insurance policies. Assistant Manager / Customer Service
AMI Assurances
Nov 2020 – Jul 2022 Tunisia
-Building and maintaining strong relationships with clients.
-Assisting customers with their insurance needs, including policy inquiries, claims processing, and policy renewals.
-Collaborating with underwriters and claims teams to ensure a smooth customer experience.
-Establishing and maintaining document control processes and procedures.
-Creating and managing a centralized document control system for storing, tracking, and retrieving documents.
-Ensuring that all documents are properly organized, labeled, and indexed for easy retrieval.
-Training employees on document control procedures and best practices.
-Managing the archiving and disposal of outdated or expired documents in accordance with retention policies.
-Participating in training programs to enhance product knowledge and customer service skills.
-Staying informed about industry trends, changes in insurance regulations, and new products.
-Review and update technical documents, copy, scan and store document.
-Answering or making calls to clients to learn about and address their needs, complaints.
Anas Habli
*********@*****.***
+974-****-**** Doha, Qatar
17 Sep 1988
-Strong phone contact handling skills and active listening Sales Manager
MEUBLATEX Furniture Company
Oct 2019 – Oct 2020 Tunisia
-Assisting, planning, and implementing strategies to attract customers.
-Coordinating daily customer service operations (e.g. sales processes, orders and payments).
-Tracking the progress of weekly, monthly, quarterly and annual objectives.
-Monitoring and maintaining store inventory.
-Evaluating employee performance and identify hiring and training needs.
-Supervising and motivating staff to perform their best.
-Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Director Assistant
Driving School
Mar 2016 – Jul 2019 Tunisia
-Assisting the director in managing the overall operations and activities of the driving school.
-Overseeing the daily operations of the driving school, including scheduling classes, instructors, and driving sessions.
-Managing the recruitment, training, and performance evaluation of driving instructors and staff.
-Monitoring student progress, providing feedback, and addressing any learning difficulties or challenges.
-Managing administrative tasks, such as maintaining student records, preparing reports, and managing financial transactions.
-Maintains database by entering new and updated information.
-Maintain files and records with effective filling system, maintaining effective records and administration.
Administrative Supervisor
Conservatoire EDDAR
Dec 2012 – Dec 2015 Tunisia
-Provide administrative support to school staff and faculty, including scheduling meetings, answering phones, and responding to emails.
-Assist in preparing and distributing school communications and announcements.
-Help coordinate events and activities within the school.
-Input student information into the school's database system.
-Update student records with attendance and grading data.
-Maintain accurate and up-to-date enrollment records.
-Organize and maintain digital and physical files, including student records, administrative documents, and correspondence.
-Ensure that documents are properly labeled, filed, and easily retrievable when needed.
-Maintain open lines of communication with parents or guardians regarding student progress and concerns.
-Ensure the safety and well-being of students during school hours.
Contact this candidate