Bradel P. Pendelelo

**** * **** ******

Phoenix, AZ 85043

480-***-****

adzw05@r.postjobfree.com

Education:

Catholic University of Bukavu; bachelor’s degree – Philosophy

Professional Experience & Accomplishments:

Amazon Flex Driver

10/2020 to Now

Reserve your preferred delivery blocks via the Amazon Flex app.

Pick up packages from Amazon locations. Using my own Car.

Use the Amazon Flex app to navigate to each delivery location.

Deliver smiles along with packages around the greater Metro Phoenix Area and Surrounding such as Anthem and Suntan Valley

Lutheran Social Services of the Southwest 03/2019 to Know

Interpreter-on Call.

Simultaneously translates spoken communication for refugees from their native languages to English, provide consecutive in-person and over-the-phone interpretation between English and native languages of refugee clients, provide written translation of documents. Act calmly and professionally in demanding situations and assignments as needed at hospital, offices, Houses, or at workplaces.

Passport Health 05/201*-**-****

Bilingual French Clients Sales Representative (French)

• First contact interacting and Guiding clients with the Centers for Disease Control recommendations on travel recommendations, focusing on inbound and outbound calls, answering client’s questions and Schedule travel booking and booster appointments for clients into their nearest clinic.

Arbonne /Stateside BPO: from Home 06/201*-**-****

Bilingual French Representative

Handling calls from potentials French speakers’ customers, listening to their questions and concern using active method to resolve consultant’s problems such as refund or exchange and fulfill their requested when shopping with Arbonne. Responding customers via phone, email or chat in timely and accurate manner when selling all Arbonne products as deemed and acts as liaisons between customer support team and management to reach and enhance business productivity.

American Express /Convergys 11/2010-08/2013 Bilingual French merchant Representative

• Listen attentively to customer needs and concerns; verify customer requirements through first contact resolution. • Confirm customer understanding of the solution and provide additional education as needed when accessing credit accounts. Help customer to get better access to their accounts by resetting passwords and updating accounts information’s.

Catholic Charities 10/2008-09/2010

Resettlement Case Manager

Duties included assesses needs of refugee families, develops resettlement plan, coordinates delivery of services to refugee families, work with volunteers assigned to case, monitoring financial grant, provides follow-up assessment; maintains case records, maintains statistics, correspondence, and reports, translating and interpreting when needed.

Baja Motorsports 10/2005-10/2008 Bilingual French Customer Representative

• Automotive company with multiples tasks such as handles in and outbound calls, helping customers covered with warranty issue, uploaded faxes, translating, printing manuals, placing orders, selling units and parts in French, English and Portuguese for USA, Canada and Brazil Customers and stores retail

Languages

French, English, Portuguese, Swahili, Lingala, Kibembe.

Speak, Write, Read Fluently.

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