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Karina Gill

Surrey, BC V*T *A* +1-778-***-**** adzvz3@r.postjobfree.com

https://www.linkedin.com/in/karina-g-853902188

Results-oriented office administrator with 7+ years of experience providing client support in busy work environments. Demonstrated knowledge of data entry, back-office operations, and customer service to help your company achieve its goals. Exceptional problem-solving skills and a strong independent worker who can be relied upon to keep the team on track to improve sales targets. Advanced skills in MS Office: Word, Excel, Outlook, PowerPoint, Internet Explorer, Email, Printer, and Fax. RELEVANT SKILLS

Client Relationship Management – 7 years

• Curated solutions for clients while providing front-desk service that improved sales by 25% quarterly.

• Implemented product returns and exchanges to ensure improved customer satisfaction rating.

• Handled client’s complaints and issues given set guidelines thereby increasing client base. Accounting & Bookkeeping – 2 years

• Kept accurate financial records and balanced various accounts using computer bookkeeping systems that minimized errors in reporting at an accounting office.

• Maintained accurate records of client’s data using accounting procedures for improved reporting.

• Recorded financial data using QuickBooks software efficiently to assist staff in filing taxes timely. Database Management – 2 years

• Created an effective management database by labelling and filing documents for easy recovery.

• Executed data entry using Simply Accounting to update client accounts and process information according to company policy to advance work processes. EMPLOYMENT HISTORY

Office Assistant 2019 - 2020

Peter Harasymchuk CPA Inc. Delta, BC

• Performed Reception duties: Received phone calls and emails, compiled client’s financial data, located and removed files as requested.

• Labelled files according to retention and disposal schedules to complete accounting procedures for filing taxes.

• Sorted and processed applications, receipts, and other documents for filing taxes. Data Entry Clerk 2016 - 2017

HM Tax Services Vancouver, BC

• Completed various accounting and finance support tasks, including accurately entering significant amounts of data into Microsoft Excel spreadsheets.

• Executed general office duties: Maintained client databases, registered documents for data entry, and operated computers with Simply Accounting software to record and store financial information.

• Reconciled and reported discrepancies found in records according to company policies and procedures. Customer Service Representative 2007 - 2013

Chicken Delight of Canada Ltd. Burnaby, BC

• Provided exceptional client experiences by selling products and services based on unique client needs, and handled complaints according to company guidelines.

• Determined order totals, collected payments using the POS system, and made billing arrangements.

• Worked as part of a team to complete orders and helped in business operating procedures while adapting to change during rush hours.

• Recommended improvements in products, packaging, and shipping service.

• Maintained a clean and neat working environment at all times. Page 2

Karina Gill

Surrey, BC V3T 5A4 +1-778-***-**** adzvz3@r.postjobfree.com https://www.linkedin.com/in/karina-g-853902188

EDUCATION & TRAINING

Executive Office Administration Diploma 2016

Sprott Shaw Community College Surrey, BC

Essential Computer Skills for the Workplace Certificate 2023 DiverseCity Community Resources Surrey, BC

CERTIFICATIONS

Life Insurance & Accident/Sickness Insurance License Valid from 2023 - 2024 Insurance Council of BC Surrey, BC

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