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AJAYI, OLUWATOSIN BLESSING

Ladipo-Oshodi, Lagos State.

adzvyq@r.postjobfree.com 070********

www.linkedin.com/in/oluwatosin-ajayi-fmva

SUMMARY:

Energetic and a result-driven individual with over 2 years’ experience in customer service/real estate; managing clients /customers complaints, reducing the rate of complaint by 20% over a year.

Passionate about supporting systems and business by leveraging on exceptional skills acquired as a customer service and virtual assistant to my clients. EDUCATION:

2022: Federal University of Technology, Akure MTech Estate Management

2022: African Leadership X (ALX) Financial Analyst Certificate

2022: How to Manage a Remote Team (Gitlab) Gitlab Certificate

2014: Federal University of Technology, Akure BTech Estate Management WORK EXPERIENCE:

February 2023 till date: Real Estate Associate Assistant Biodun Odeleye and Company, Lagos Nigeria

Manages individual and company’s schedule, emails and calender.

Data compilation of Client’s biodata

Develops creative and social media strategies.

Manages individual and company’s schedule, coordinating meetings, events and conferences

Manages clients email inbox, liaise with clients via email, conference calls/face to face.

Prepares customer spreadsheets and keep online records

Performs market research and create presentations, as assigned April 2021 - January 2023: Customer Service Associate Wema Bank PLC, Lagos Nigeria.

Resolve customers complaint with more than 99% satisfaction

Build brand trust by providing efficient customer service with customers and potential customers

Ensures excellent interpersonal relations with customers; resolves account service inquiries and responds to client inquiries promptly, effectively and professionally

Develop an efficient system for tracking and documenting customer’s complains OLUWATOSIN AJAYI

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January 2019 till Date: Personal Virtual Assistant TheLightStores Enterprise, Lagos Nigeria.

Provide administrative support

Yearly review of Vendors and Products

Manages and facilitate social media communities by responding to social media posts and developing discussions

Marketing Content creator with increase in sales SKILLS

Communication skills

Time Management

Google Workspace

Detail Oriented

Organizational Skills

Multitasking Skills

Reliability & Resourcefulness

Basic Research & Writing Skills

Microsoft Package (MS Word, MS Excel, MS PowerPoint, MS Outlook).

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