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Customer Service Social Media

Location:
Mission, TX
Posted:
September 23, 2023

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Resume:

ELOINA GONZALEZ

**** * *** **. *****, Tx ***** · 956-***-****

adzvy9@r.postjobfree.com

A position as an active employee in the communication and marketing field, involving responsibility and working with others as a team member to achieve advancement and growth for the company. Experienced business owner with a demonstrated history of working in the public relations and communications industry. Skilled in Customer Service, Public Speaking, Microsoft Office, Management, and Leadership. Committed to identifying and leveraging opportunities for growth. Strong business development professional graduated from The University of Texas-Pan American.

EXPERIENCE

07/2015-12/2019

ELOVNI BOUTIQUE, owner

-Sponsored several events and individuals to help my community.

-Generated brand awareness and positive product impressions to increase sales.

-Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.

-Worked with the Rio Grande Valley to raise money for charities through my business.

01/2016-12/2016

UNIVISION COMMUNICATIONS, mass media

-Bilingual radio intern 102.5

-Alegre Despertar co-host morning show with Brian Lozano

-Good day valley co-host morning show with Freddy Vela

-Ultra 104.9 health and beauty morning show

01/2017 – 01/2019

AXESS MEDIA GROUP, tv host

-Tv show host/Top Branding Season 1, Season 2 on Fox/CW.

-Responsible for reporting weekly shows to market local businesses.

-Worked with advertisers to plan and implement successful advertising campaigns.

-Improved profit margins by streamlining operations and workflow and negotiating new vendor contracts for materials and supplies.

08/2018 – 12/2018

STATE FARM HIDALGO ARENA, MARKETING COORDINATOR

-Conducted live and recorded interviews with artists.

-Coordinated meeting logistics, organized materials and took detailed notes to track discussions and new implementation plans.

-Created test ads for target audiences and tracked results to inform market research and campaign planning.

-Updated web pages and social media profiles to reflect proactive strategies and engage customers.

-Managed customer digital marketing strategies with advertising managers to meet client goals and objectives.

ABERCROMBIE & FITCH/HOLLISTER CO., manager

12/2018 – 12/2021

-Meet stores daily, monthly, quarterly sales plan and incentive LY sales.

-Responsible for overseeing all marketing changes and sales activities through deadlines.

-Working relationships with General Manager/District Manager/Regional Manager.

-Developed and maintained strong client relationships to facilitate smooth discussions and timely strategy updates.

-Trained and mentored new employees to maximize team performance and achieve daily performance objectives.

-Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.

-Led employee performance reviews and discussed improvement strategies with each team member.

GREATER PHARR CHAMBER OF COMMERCE, membership manager

12/2021 – CURRENT

-Manage membership base through engagement and activities; oversee staff, volunteers, ambassadors, and committees to execute all events planned.

-Target specific companies and organizations to fulfill the needs based on growing specific business categories.

-Ribbon cutting/groundbreaking ceremonies: coordinate ceremonies for member businesses and organize chamber and dignitary representation.

-Lead, coordinate, and evaluate events with President/CEO for exceptional performance; implement or create corrective actions to improve performance and results.

EDUCATION

12/2018

MASS COMMUNICATIONS/MARKETING

the university of texas rio grande valley

SKILLS

-Customer Service

-Teamwork/Collaboration

-Flexible/Embrace Change

-Excellent Communication – written, verbal

-Technology & Social Media Oriented

-Deadline/Goal Driven

ACTIVITIES

-Brand Ambassador People's Choice Magazine

-Brand Ambassador for Coca Cola Company

-Miss Hidalgo County 2013

-Miss Nuevo Leon 2014

-Miss Rio Grande Valley USA 2015

-Miss Texas US International 2016

-Miss US International 2017

-Miss United Continents 2017

-Miss US Tourism International 2018

-Miss USA United Continents 2018



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