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Mental Health Customer Service

Location:
Lansing, MI
Posted:
September 23, 2023

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Resume:

FARHAN ALYAS TS/SCI-CI POLY 517-***-**** adzvy6@r.postjobfree.com LANSING, MI

Security Operations Center (SOC) Analyst

Dynamic and Results-driven Military Linguist and Cultural Advisor with a proven track record of enhancing national security through linguistic expertise and cultural awareness. Skilled in multiple languages, specializing in Arabic, Kurdish and English, and adept at interpreting and translating critical intelligence. Transitioning to the field of cybersecurity, leveraging my analytical skills to identify and mitigate potential cyber threats. Proficient in cyber threat intelligence analysis, incident response, and risk assessment. Adaptable and detail-oriented, capable of rapidly acquiring new technical knowledge and staying up-to-date with the latest cybersecurity trends and technologies. Collaborative team player with a commitment to protecting sensitive data and critical infrastructure.

SKILLS & ABILITIES

Information Security Network Security Security Information and Event Management (SIEM) Enterprise Security Vulnerability Assessment & Management Incident Response Security Policies & Compliance Encryption & Cryptography Penetration Testing Cybersecurity Splunk Security Awareness Log & Malware Analysis VMware Firewalls Web Application Security Phishing

PROFESSIONAL EXPERIENCE

SOC Analyst CyberNow Labs

Aug 2023 - Present

Expertise in various cybersecurity domains during my tenure at Cyber Now Labs, focusing on NextGen Firewalls, DNS sec, Web Proxies, IPS, App Security, and VPN using Fortigate.

Specialized training in Vulnerability Management with Tenable.io and Nessus and gained proficiency in Web Application Security, including knowledge of the OWASP Top 10. Additionally, acquired hands-on experience in Web App Security using Acunetix Web Security Scanner and utilized OSINT tools for Threat Intelligence.

Proficiency in SentinelOne End Point Security, including exploration of its EDR/SentinelOne Use Cases, as well as insights into Crowdstrike EDR, SIEM & Log Analysis, QRadar, and a foundational understanding of Splunk theory, with exposure to RevelStoke during my tenure at Cyber Now Labs.

Proficient in Windows and Linux operating systems fundamentals.

DoD Linguist Valiant Integrated Services Army Base

Jun 2022 – Jul 2023

Delivered precise and consecutive translation, transcription, and interpretation services for the US Army's HUMINT TEAM, bridging linguistic gaps between Arabic Eastern Levantine Kurdish Kurmanji and English.

Thrived in challenging, austere environments, seamlessly adapting to diverse conditions while maintaining an unwavering commitment to the mission.

Excelled in creative thinking and problem solving by translating diverse sentence structures and idiomatic expressions, including colloquial and slang terminology, between English, Arabic - Iraqi/Kurdish, demonstrating linguistic versatility.

Provided invaluable insights into the cultural and ethnic nuances embedded within statements, conversations, situations, and documents, ensuring comprehensive understanding and informed decision-making.

Demonstrated a strong power of analytical reasoning by conducting meticulous scanning, research, and analysis of foreign language documents, contributing to enhanced intelligence gathering and strategic planning.

Designated Hitter/Shift Lead Walgreens

Lansing, MI Grand Ledge, MI Jan 2021 – Jun 2022

Aligned the organization for growth by effectively utilizing pharmacy systems to input patient and drug information, supporting pharmacists in maintaining schedules and workflow.

Registered customer purchases using assigned registers, proficiently handling cash transactions and dispensing change while managing voids, returns, rain checks, refunds, and exchanges.

Proficiently managed pharmacy operations at Walgreens using Intercom Plus software, a comprehensive system for prescription verification, insurance billing, medication history tracking, patient counseling, and real-time alerts to ensure seamless workflow and optimize patient safety.

Supervised and directed employees to ensure seamless business operations, including covering employee absences, managing cash drops, and swiftly resolving operational issues during shifts.

Security Officer Charlesbrook Protection Service

Lansing, MI Aug 2019 – Jul 2020

Encouraged administrative efficiency and effectiveness by monitoring surveillance cameras, entrances, and property grounds to swiftly detect unauthorized access or suspicious activities, minimizing security risks.

Fostered positive relationships with local law enforcement agencies and emergency responders, facilitating a coordinated security and emergency management approach.

Achieved optimal levels of personal performance by ensuring a secure work environment, conducting regular patrols of the CATA station's interior and exterior, and proactively identifying and addressing potential safety threats.

Demonstrated assertiveness and swift action by issuing security violation warnings to customers, effectively apprehending violators, and professionally escorting them from the premises, maintaining a safe and compliant facility.

Linguist and Cultural Advisor Worldwide Language Resources, LLC

US Army Base, Iraq Sep 2018 – May 2019

Demonstrated exceptional linguistic skills by translating written text for course materials, contributing to the development of comprehensive training products.

Served as a trusted advisor and educator to fellow Canadian uniformed team members, sharing valuable insights and knowledge to enhance overall team performance.

Played a pivotal role as a member of the Canadian training team deployed in Iraq alongside Coalition Forces, establishing a solid reputation for credibility and discipline.

Effectively bridged language barriers by providing real-time verbal translations during lectures and demonstrations, ensuring seamless communication between diverse team members.

Strictly adhered to Canadian and broader coalition policies, regulations, and processes, ensuring full compliance with established guidelines for mission success.

Additional Work Experience:

LRC Mental Health Security Specialist – Lincoln, NE Nov 2016 – Jul 2018

JanMac Expedite Service Amazon Delivery Driver – Lansing, MI Jul 2020 – Jul 2021

The Mental Health Co-Op Resident Care Counselor – Houston, TX Apr 2015 – Nov 2016

Marathon Gas Station Store Manager/Customer Service – Lansing, MI Feb 2013 – Apr 2015

EDUCATION & TRAININGS

Associate Degree in Computer Networking and Cyber Security

Lansing Community College

Associate in Science and Pharmacy

Technical Institute of Mosul, Nineveh, Iraq

Certified Nursing Aid

Houston Community College, Houston TX

Courses of Completion and Certified

CompTIA Security+ Certified

CCNA Certified

(ISC)2 Certified in Cybersecurity C.C. Cert Prep

Certified on Introduction to Computer Information Systems

Introduction to Cybersecurity C.C., Cisco Networking Academy

Introduction to Cybersecurity Learning Path C.C. TryHackMe

Computer Security and Controls Certification, Lansing Community College

Certification of APT, Analyzing Malware with Cuckoo, Basic Configuration of Cisco Routers and Switches, DHCP, Incident Response, DC3 Cyber Training Academy

Walgreen’s Pharmacy Technician



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