Information Technology Customer Service

AKEEM R. BLAKE

*** ****** ***** ***

Hutto, Texas 78634

Mobile: 512-***-****

Email: *********@*****.***

CAREER OBJECTIVE: To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. EDUCATIONAL BACKGROUND:

2007 - 2009: Jamaica College

CAPE Diploma

7 Subject Units 1&2 Obtained:

Computer Science, Physics, Information Technology, Communication Studies, Caribbean Studies and Pure Mathematics. 2001 - 2007: Mona High School

CSEC Certificate

7 Subjects Obtained: English A, Mathematics, Information Technology, Physics, Electrical & Electronic Technology, Social Studies, and Office Administration.

WORK EXPERIENCE:

May 2021 - Present Charter Communications

(Residential Retention Specialist)

Provide exceptional service on inbound calls by promoting products and upgrading services to customers to retain accounts. Process accounts for new service, reschedules, tech appointments, transfers and seasonal hold. Log and document customer accounts. Respond immediately to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Accurately dispute billing, disbursed adjustments and account credits in accordance with policy. Troubleshooting and providing technical support to customers internet, mobile and streaming services. Assists in training employees and development.

May 2017 – January 2020 Cayman Dispatch Services

(Southwest Airlines Operations Agent)

Prepare weight and balance calculations and forms for aircraft, Prepares flight dispatch release forms and weather reports, Arranges for fueling of aircraft as required, Coordinates Ramp Operation and ground security, Monitor boarding and deplaning of customers. Close out flights and station reports; Perform customer check-in; ticketing changes, re-booking of itineraries, assist customers with special needs.

Nov 2011 – May 2017 Ajas Aviation Services

(Customer Service Agent)

Greet and Check-in customers, verify departure documents, Monitor boarding and Deplaning of customers on flights, assist unaccompanied minors and seniors with help. Book and modify customers reservations, process cash and card payments, Prepare flight files, station reports and passenger manifest. Make public informational announcements, Report delayed baggage incidents, provide new employee training and development.

AWARDS:

March 2018 Station of the Year Team member - GCM Southwest Airlines Sep 2015 Team Player of the Year Award – Aerogaviota Airways SPECIAL SKILLS:

Able to perform web programming and development; proficient user of Google, Apple and Microsoft 365 Applications ; analyzing problems; meeting deadlines; adapting to changing situations; flexibility

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