Customer Service Patient Safety

MIRELA

BELLIU

PROFESSIONAL SUMMARY

Professional assistant with over 17 years of experience in multi- tasking productivity and service quality across multiple work environments. A responsible, reliable and multi-lingual individual with excellent communication skills who offers an engaging and pleasant personality combined with a background in building effective customer relationships.

EDUCATION

High School Diploma

Jani Nushi

o Lushnjë, Albania

SKILLS

• Microsoft Efficiency (Word,

Excel, Outlook)

• Business verbal and writing

competency

• Professional proficiency in

English, Albanian, and Italian

languages

• Customer service skills

• Event & meeting scheduler

• Multi-tasking & task

prioritization

• Project management

• Inventory management and

future planning

• Patient safety and

confidentiality regulation

(HIPPA, OSHA, etc.)

WORK EXPERIENCE

Bergdorf Goodman - Lead Stock Associate

New York, NY • 05/2015 - 04/2023

• Prepared and checked outbound shipments for accuracy.

• Trained stock team in merchandising, storage management and customer service.

• Created and enforced detailed organization processes to increase quality and service standards.

• Directed team in maintenance of department stock levels and visually appealing look.

• Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns. Dental Clinic Idrizi - Clinical Dental Assistant

Albania • 01/2010 - 01/2014

• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

• Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.

• Prepared patient x-rays and images for dentist review.

• Educated patients by giving oral hygiene, plaque control, and postoperative instructions.

• Scheduled appointments for new and existing customers, factoring in provider availability, and scheduling loads.

• Documented patient dental health information, medical history, and vital signs for future reference.

• Scheduled and confirmed patient appointments.

Private Clinic - Receptionist

Albania • 01/2005 - 01/2010

• Kept reception area clean and neat to give visitors positive first impression.

• Answered phone promptly and directed incoming calls to correct offices.

• Resolved customer problems and complaints.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistant.

Bronx, New York 10469

917-***-**** (Mobile)

adzvwf@r.postjobfree.com

REFERENCES

Multiple available upon request

Contact this candidate