Cheryl Youngblood

HR Management adzvwb@r.postjobfree.com • 832-***-****

Cypress, TX 77433

linkedin.com/in/cryoungblood08

Performance-focused professional with demonstrated success in leading all human resources operations with a focus on building and enforcing an inclusive culture for all employees. Adept at devising and rolling out compelling HR / recruitment policies and procedures in compliance with relevant laws and regulations. Equipped with strong sales, conflict management, decision-making, analytical, and consultative skills. Talented at delivering high-quality counsel to senior management in anticipating, uncovering, and eliminating employee relations, performance management, and career development issues. Track record of streamlining HR procedures, optimizing employee retention, and launching completely new departments. Excel at establishing open lines of communication across several organizational levels.

Areas of Expertise

• Customer Service

• Employee Retention

• Problem Solving

• Empathy & Passionate • Attention to Detail

• Process Improvements

• Relationship Building

• Reporting & Documentation • Self-Motivated

• Employee Relations Issues

• Labor Laws & Regulations

• Adaptable to Change

Professional Experience

Intuit – Milwaukee, WI 2021

Recruiter / Personal Goal Pursuit (Remote)

Utilized various researching techniques to source and attract new skillful candidates, developing a strong pipeline. Carried out in-depth analysis of resumes and job applications to screen and obtain qualified employees. Oversaw recruitment, selection, and onboarding procedures. Conducted personal analysis to reevaluate goals and determine best possible role.

Workforce Solutions – Houston, TX 2016 – 2021

Recruiter - Hybrid

Established and strengthened trustworthy relationships with internal and external customers to allow employees in attaining key workforce requirements. Steered recruitment and selection lifecycle to source, identify, attract, and hire skillful candidates with qualifications in line with business goals; forming high-performance teams. Developed a strong pipeline of high-caliber applicants by using social media platforms, direct sourcing, and professional networking. Facilitated decision-making on job openings and employees with relevant skillset, while focusing on motivated and enthusiastic individuals.

● Directed recruitment of up to 100 new job postings each month, achieving substantial ongoing business value.

● Built and sustained long-term partnerships with relevant partner companies sourcing candidates.

● Optimized services through regular liaison with employers, aimed at enriching overall experience.

● Determined strategically suitable candidates for specific roles via employment of communication tools.

White House/Black Market – Sugarland, TX 2014 – 2016

PT Role

Drove expansion of women’s boutique, providing fashionable and sophisticated fashion solutions. Enriched customer experience and achieved high profitability by delivering support to management in general boutique operations. Planned and developed unique sales expectations via utilization of several techniques. Established long-term customer relationships via client management and wardrobing, surpassing sales goals.

● Attained Super Star status for two consecutive years by outperforming all sales goals via guidance to customers related to product knowledge and recommendations on merchandise selections in line with needs.

Nationstar Mortgage – Houston, TX 2012 – 2014

PHR Certified HR Business Partner Manager

Owned end-to-end aspects related to HR, including guidance to hiring managers on effective strategies to recruit talented candidates with perfectly aligned expertise based on various roles. Partnered with senior management in uncovering and eliminating employee relations / performance issues through provision of expert-level advice. Prevented legal liability and strengthened workplace integrity via assessment of allegations related to discrimination and sexual harassment. Engaged in corporate meetings with management teams to support strategic decision-making.

● Attained a consistent win rate of 99% on unemployment claims via utilization of documentation and establishment of full legal compliance and adherence to company policies.

● Steered and delivered work / life effectiveness programs, optimizing employee morale from employee satisfaction survey score of 85%.

● Maximized employee retention rate by 10% within six months via delivery of coaching to management team on planning and adopting robust hiring practices.

● Delivered leadership to a team of 30 members, overseeing launch of new mortgage servicing call center servicing more than 300 employees.

● Accelerated overall candidate selection process through cooperation with corporate talent acquisition team.

● Played integral role in formulating and deploying impactful training programs for new hire orientation, behavioral interviewing, FMLA, ADA, ADP, and NLRB.

Walgreens Distribution Center – Houston, TX 2008 – 2012

PHR Certified HR Generalist

Held ongoing responsibility for entire spectrum of HR activities, covering promotion of positive culture to establish honest and open line of communication among teams and employees. Achieved completion on challenging tasks within fast-paced work environment by prioritizing rapidly shifting business operations and scheduling requirements. Provided effective recommendations about salaries by tracking job duties against current labor market and wage trends. Drove execution of review and correction of employee data as well as implementation of disciplinary actions.

● Accomplished recognition for boosting retention rate of 78% across an industry with high turnover.

● Elevated volume of disabled employees by 25% of workforce via collaboration with state vocational agencies.

● Encouraged workforce development and expansion to more than 200 staff members by devising and rolling out recruitment strategies.

● Utilized managerial and organizational talents to steer planning and initiation of human resources operations for new distributions opening.

● Secured Pyramid award for demonstrating exceptional performance in P&L budget control and customer service by attaining and exceeding human resources metrics for fiscal year 2009 / 2010.

Additional Experience

PHR Certified HR Manager at The Home Depot Inc., Las Vegas, NV

Senior Multisite HR Generalist at Milwaukee, WI

Administrative & Business Operations

Education & Credentials

Bachelor of Science in Business Administration – Emporia State University, Emporia, KS

Society for Human Resources Management (SHRM)

Technical Proficiencies

HRIS Applications – UltiPro, PeopleSoft, Kronos, Time & Attendance, ADP, MS SharePoint

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