Customer Service Dining Room
Resume:
adzvw8@r.postjobfree.com
Jennifer Manu
ABOUT ME
Hardworking server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. Five years experience serving in high volume atmospheres, while maintaining a positive attitude and great sense or enthusiasm during peak hours. EXPERIENCE HOSTESS BROOKLYN CHOP HOUSE
● Performed dining room preparatory work
● Greeted customers to a friendly environment and directed them to their seats/ introduced them to the menu before waitress took orders
● Maintained a sharp professional experience at all times while scheduling reservations and planning
WAITRESS VIP BOTTLE SERVER POLYGON
● Ensured that my tables were fully stocked with glasses, drink mixes, and garnishments before my shift.
● Greeted guests upon arrival to their sections and collected payment for the table minimum. Checked to ensure payment info was correct and pre-authorized payment:
● Efficiently and accurately took and delivered orders for bottles. Whilst also preparing
● cocktails at the table, including chilled and mixed shots as.
● Consistently provided professional, friendly and engaging service while constantly checking on guests satisfaction.
● Skillfully promoted items on bottle list, while assertively up selling menu items
● Followed all safety and sanitation policies when handling beverages to uphold proper health standards.
● Displayed enthusiasm and knowledge about the establishment and menu products.
● Quickly recorded transactions in Micros system to deliver prompt service
● Developed and maintained positive working relationships with others to reach business goals.
● Provided friendly, attentive, genuine service while establishing a rapport with guests.
● Assisted co-workers whenever possible
WAITRESS LAST STOP BAR & GRILL
● Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
● Addressed diner complaints with kitchen staff and served replacement menu items promptly.
● Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
● Served beverages, breads and butter and replenished items as necessary.
● Provided friendly and attentive service
● Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
● Bussed and reset tables and kept dining room and work areas clean.
● Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
● Assertively upsold alcoholic beverages, appetizers and desserts SKILLS
Cash Handling - POS System - Sales & Marketing - Time Management - Exceptional Customer Service Rules & Regulations for Alcohol Sales - Upsell bottles and special items promotion - Beverage preparation station set-up and clean up
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