Customer Service Food
Resume:
Justin Coppedge
Eugene, OR *****
************@*****.***
My objective is to find a job that brings out the best in me while working with people, as well as the opportunity to learn new skills and that has room for advancement if I prove myself capable. I have my Food Handlers Card and OLCC License as well as being Serv-Safe Certified.
Authorized to work in the US for any employer
Work Experience
Server
Pho the Good Times - Eugene, OR
January 2022 to April 2023
Welcomed customers as they entered restaurant and sat then with menus took orders and served food, ran own personal staff bank and balanced and closed my till at end of each shift. Prepped service station with sauces, specialty drinks, basil etc needed for shift. Packed and bagged Grub Hub and door dash orders.
Server/Prep Cook/Dishwasher
Eugene Hotel - Eugene, OR
August 2021 to January 2022
Worked both FOH and BOH positions depending on hotel's needs. Front of House as a server, welcoming residents to dining room, sitting residents and taking food and beverage order. Bussing and resetting tables with silverware, and cleaning of dining room. Back of House as prep cook in charge of making all salads for 85 residents including the prepping of vegetables, cheeses, fruits, etc. Washed and put away all dishes and silverware, cleaned and closed kitchen at end of night.
Server/Shift Leader
Denny's Restaurant - Eugene, OR
September 2019 to July 2021
Welcome guests when they walk in and seat them. Take their order and serve them their food. Use till to take payments and give change. clean front of house. cut vegetables and fruits, make dressings, stock salad bar all as needed.
Dishwasher/Prep Cook
George & Violets Steakhouse - Springfield, OR
September 2018 to July 2019
As prep cook I was in charge of finishing all prep on meat/vegetables/seafood etc needed for the dinner shift before we opened for business that night. Once we were open I was in charge of washing dishes, putting away clean dishes, and shutting down and cleaning kitchen at close.
Bgin Online - Eugene, OR
February 2018 to August 2018
Cold called realtors and read from script in attempt to sell them google ad space.
Floor Manager/Server
McKenzie Stage Stop - Springfield, OR
June 2014 to January 2018
At McKenzie Stage Stop I the floor manager in charge of four other servers. As floor manager I oversaw the other servers and everything having to do with the dining room of the restaurant, such as: hiring/firing servers, open and closing till each day, waited on customers and served food and drinks, and cleaning of dining room. When needed I'd also fill in as prep cook and dishwasher, host, and server.
Assistant Manager, Server
Suchada's Thai Cuisine & Sushi - Pullman, WA
June 2011 to March 2014
As assistant manager I was in charge of interviewing and hiring new employees, training new employees, making schedules and dealing with all employee's and customer's conflicts etc. I was also in charge of taking care of any customer complaints or comments. Inventory of beer and wine and advertising of the restaurant.
P.I.C/Sandwich Artist/Slicer
Jimmy John's Gourmet Subs - Pullman, WA
October 2010 to September 2011
Responsible for getting the restaurant ready to open, Made the sandwiches with two other people on the line. Got the restaurant clean and ready to be closed. Sliced all the meats and cheeses needed for that days consumption.
Server, Dishwasher
Well's Steak and Seafood - Pullman, WA
February 2008 to January 2009
Took customer's orders and served food, ran register and closed till at night, cleaned restaurant at close. As dishwasher I would bus tables and clean and reset silverware, wash and restock all dishes, clean kitchen at end of night, break down recyclables.
Education
High school diploma or GED
Thurston High School - Springfield, OR
Skills
• Scheduling
• Microsoft Office
• Budgeting
• training
• Food Prep
• Food Service
• Kitchen Staff
• Time Management
• Customer Service
• Scheduling
• Typing
• Hospitality Experience
• Management Experience
• Customer Relationship Management
• Busser
• POS
• Quality Assurance
• Restaurant Experience
• Restaurant Management
• Host/Hostess
• Leadership
• Serving Experience
• Assistant Manager Experience
• Interviewing
• Recruiting
• Food Safety
• Banquet Experience
• Labor Cost Analysis
• Bartending
• Computer literacy
• Upselling
• Sales
• Management
• Shift Management
• Customer service
• Supervising experience
• Leadership
• Training & development
• Typing
• Shift management
• Cash register
• Sales
• Serving
• Budgeting
• POS
• Restaurant experience
• Customer relationship management
Certifications and Licenses
OLCC server permit
Food Handler Certification
Assessments
General manager (hospitality) — Proficient
January 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Food service fit: Crew member — Proficient
October 2021
Measures the traits that are important for successful food service crew members Full results: Proficient
Cooking skills: Basic food preparation — Proficient September 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Bartending — Proficient
October 2021
Understanding, pouring, and mixing drink orders
Full results: Proficient
Food service: Customer situations — Proficient
July 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Sales skills — Proficient
September 2020
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have 18 years of experience in the customer service/hospitality/restaurant business and love working in that type of environment. I am also very good at dealing with customers in any circumstance and making them feel comfortable and satisfied after dealing with me. I've had experience working independently and in groups, either way, I'm a very dedicated worker. I take all work as serious as possible while making it easy for people to work with or under me.
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