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Project Manager Customer Service

Location:
Rowland Heights, CA, 91748
Posted:
September 22, 2023

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Resume:

Shanna Lander **** Ybarra Dr, Rowland Heights, CA 91748 +1-951-***-**** adzvuw@r.postjobfree.com Page 1 of 2 SHANNA LANDER

PROJECT MANAGER

Construction and Retail Management

25+ Year Experience * Solution-Driven

SKILLS

PROJECT MANAGER / PRODUCTION MANAGER

- Manage projects from conception to onsite job installation

- Meet client deliverable dates and deadlines

- Prepare job proposals & bidding project

- Maintain contracts, proposals, purchase orders and invoicing; renegotiate and update as plans change

- Coordinate site surveys with General Contractors and subcontracted companies; interpret details, drawings and specifications from construction plans received

- Complete due diligence through governing agencies ensuring compliance with applicable codes, landlord criteria and permitting guidelines

- Analyze processes for deficiencies/inconsistencies; implement necessary improvements for project assurance

- Coordinate design and art branding with internal departments (art department, engineering, estimating & fabrication) to ensure accurate product is presented to the client for approval and fabrication

- Manage and coordinate installation schedule

- Familiar with high-rise swing stage requirements

- Create and submit CAD drawings for doors/frames

LOGISTICS: INVENTORY / SUPPLY MANAGEMENT

- Stock Control: inventory management, analysis, tracking and accountability

- Control warehouse / pallet management to maintain daily store stock

- Monitor for changes and adjust acquisitions based on analysis and seasonal requirements PROCUREMENT

- Pricing, Ordering, Quoting, and cost analysis

- Determine and recommend methods of procurement, changes procurement methods as necessary OPERATIONS & PERSONNEL MANAGEMENT

- Recruit, hire, train, supervise, schedule and lead 45+ employees at various sites simultaneously

- Oversee daily operations by leading and delegating to Project Assistants FINANCIAL (ACCOUNTING / BOOKKEEPING)

- Accounts Payable / Receivable, Statements / Billing, Timekeeping, Payroll PROJECT ASSISTANT

- Establish, track, quote and document projects

- Prepare project quotes for new and existing customers

- Schedule new projects, onsite visits and installation dates with vendors and customers

- Schedule site surveys, coordinate landlord approval & submit for permits

- Maintain customer communication throughout project STORE MANAGER

- Manage and operate a store with 40+ associates, within a chain of 270 stores

- Assist General Manager in daily store operations and act as GM during any out of office absences

- Store openings, preparation of registers, handling escalated customer issues, rain-check approval processing, scheduling associate break/lunch schedule, POS price changes, expiry reviews and all general store assistant GM functions. SIGN PRODUCTION / INSTALLATION

- Shop production, weeding vinyl, masking vinyl, painting, board prep, vinyl application; experienced completing detailed technical field survey, proficient in running bucket trucks/scissor lift, field install of signage (including going into soffits/crawlspaces, finalizing permits with City Inspectors CUSTOMER SERVICE

- Help desk, multi-phone lines, sales, returns, chargebacks, stock knowledge, intake call specialist, scheduler MAIL CONTROL (utilizing softwares for: FedEx, UPS, USPS, DHL) Shanna Lander 1512 Ybarra Dr, Rowland Heights, CA 91748 +1-951-***-**** adzvuw@r.postjobfree.com Page 2 of 2 SOFTWARE:

- Word, Excel (V-lookup / Pivot Table), Access Database, PowerPoint (MAC or PC)

- AS400 / MainFrame, Sales Cube/Brio

- Proficient in SpecWorks, SquareCoil, SAGE, E2 (JobBoss) EXPERIENCE

05/2023 – 08/2023 Project Manager Loren Industries (Signage) 01/2023 – 05/2023 Caregiver – for elderly parents

Assisted settling parents who can no longer care for themselves in our new home. Coordinated medical appointments, ordered medical equipment and arranged feedings. With a routine in place, I am now able to return to a full-time position. 07/2022 – 01/2023 Project Manager Signage Solutions 06/2021 – 07/2022 Project Manager Coast Sign, Inc.

~ Highlights ~

Project Manager for Taco Bell, Pizza Hut, and WingStreet, owned by YUM! Brand; Cingular Wireless/Nextel conversion (150+ sites).

Project Manager for 250+ conversions nationwide dual branding for Fortune 500 companies Project Manager working directly with major Hotels and Hospitals (75 sites, high profile Clients) Project Manager for 37 GRUB Burger/Hopdoddy Conversions (food establishment) Project Manager for 20 Marugame Udon Retail conversion and new build (food establishment) 02/2020 – 05/2021 Project Manager Complete Door Systems (CDS) 05/2018 – 02/2020 TDT Tax Processor II LERETA, LLC Prioritize, gather and accurately report time-sensitive real estate tax information within multi-state geographic regions processing data on LERETA’s Agency Profile and Reporting Calendar systems. Advise of unusual tax office circumstances or requirements that could endanger timely tax reporting. Process property taxes for escrowed and/or non-escrowed loans. Accurately prepare production/statistical reports to mortgage lenders and internal management. Assist with the development of training materials and conduct training sessions with fellow team members, both Full-Time and Temporary Staff personnel.

11/2016 – 08/2020 Insurance Agent (License #0L79787) Alamdari Insurance Agency / Farmers Insurance Remain up-to-date via seminars/meetings on new products and services. Develop new accounts and assist current clients in adding new services, reviewing/explaining/renewing their current policies and suggest adding or changing their policy to help protect their investments. Inspect property, examining its general condition type of condition, age and other characteristics to determine insurable value.

08/2015 – 11/2016 Supervisor of Store Operations Cost Plus World Market Store Level 06/2013 – 08/2015 Inventory Management Analyst Cost Plus World Market Corporate Office 06/2012 – 06/2013 Inventory Management Specialist Cost Plus World Market Corporate Office 09/2011 – 06/2012 Furniture Coordinator Cost Plus World Market Corporate Office 06/2008 – 09/2011 Supervisor of Store Operations Cost Plus World Market Store Level Develop and implement store distribution strategies to support sales and inventory objectives ensuring department financial goals are met. Partner with merchandising in executing item/program/category strategies to support financial plans. Create, manage, and maintain allocations of skus for the entire supply chain - 270 CPWM stores, 28 Bed Bath and Beyond store- within-a-store, and eCommerce. Responsible for ensuring all allocations were in stock prior to store openings. Train and develop Inventory Management Specialists.

06/2006 – 02/2008 Student Riverside Community College, Norco Campus 05/2005 - 05/2006 Cummings Signs, Inc. Project Manager 06/2004 - 05/2005 Coast Sign, Inc. Project Manager Project Manager for Taco Bell, Pizza Hut, and WingStreet, owned by YUM! Brand.



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