Medical Assistant Scrum Master

Shadia Ibrahim

Email : ***************@*****.*** Phone : 404-***-****

Atlanta, GA

Professional Summary

I am looking for an exciting position within the business/healthcare IT sector, where I can make the most of my educational background, extensive healthcare services experience, and technical certifications. My goal is to apply my adept problem-solving, critical thinking, and research skills, alongside my technical proficiency, to drive the development of cutting-edge technological solutions. With a genuine passion for technology, I am motivated to embrace new experiences and expand my skill set, positioning myself as a versatile and indispensable asset within the organization.

Certifications

AMAZON WEB SERVICES

oCertified Cloud Practitioner

Certified Scrum Master (CSM)

Skills

•Proficient in Software Tools: Microsoft Office, JIRA, Confluence

• Experienced with EHR Systems: Athena Health, Epic, Cerner

• Well-versed in Frameworks: Scaled Agile Framework (SAFe), Scrum & Kanban

• Skilled across Operating Systems: Windows, MacOS, Android OS, and MC40

•Analytical thinker, team player and self-starter

• Ability to handle heavy work loads

• Keen to details while executing multiple tasks

•Ability to work in a fast-paced environment and while maintaining a positive attitude

•Excellent problem-solving and innovative thinking abilities

Professional Experience

Communication Operation Specialist

Northside Hospital – Cumming, Georgia (May 2023 – Present)

• Provide first-level support for emergency-related issues, adhering to call processing procedures.

• Swiftly and accurately respond to Codes and emergency calls.

• Effectively communicate with medical staff to ensure seamless emergency response.

• Maintain confidentiality of sensitive information and execute precise paging services.

•Effectively managed highly confidential customer and company information.

Epic Go Live Support

CSI Companies (Healthcare IT) (July 2022 – Dec 2022)

•Played an integral role in the seamless implementation of Epic clinical systems during go-live events at both Emory Orthopedics & Spine Center and Baptist Health MD Anderson.

•Collaborated closely with physicians to proficiently navigate Smart Tools documentation, effectively addressing user inquiries and concerns.

•Demonstrated keen attention to detail in identifying and meticulously documenting software anomalies, facilitating prompt resolution of high-priority issues.

•Provided adept assistance to end-users in optimizing their utilization of Epic software, resulting in heightened clinical satisfaction and accelerated system adoption.

Patient Account Coordinator

Peachtree Orthopedics – Cumming, Georgia (Aug 2021 – July 2022)

• Managed patient billing, insurance claims, and account reconciliation using Athena Health.

• Updates authorizations and claims before billing to insurance

• Maintained up-to-date patient medical history and coordinated medical services.

• Collaborated with multidisciplinary teams for efficient patient follow-up.

• Established and managed payment plans, successfully resolving billing inquiries.

•Ability to analyze and resolve customer inquiries.

•Maintained Customer satisfaction while updating and completing requests.

•Effectively managed highly confidential customer and company information

Medical Assistant- Phlebotomist

Revive Medical Center & Chiropractor - Lawrenceville, Georgia (Mar 2018 – Feb 2019)

• Assisted diverse patient types and services, including phlebotomy functions, non-surgical weight loss, and stem cell therapy.

• Supported administrative duties including appointments, patient registration, and insurance forms.

• Leveraged strong laboratory skills to execute venipuncture and blood sample collection.

• Contributed to seamless operations by maintaining inventory and preparing lab specimens.

Education

GRAND CANYON UNIVERSITY, PHOENIX, AZ

Master’s in Business Administration w/ emphasis in Cybersecurity

Expected Graduation May 2025

GEORGIA GWINNETT COLLEGE, ATLANTA, GA

Bachelor of Science in Biology

December 2020

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