Tamera Crouthamel

Orlando, FL *****

adzvsu@r.postjobfree.com

+1-717-***-****

I have acquired many levels of customer service in all different venues from personal care to corporate. I am looking for a permanent position, where I can utilize my years of experience not only from residential but also commercial. I learn fast, I am dependable and trustworthy. I feel like I can be an asset anywhere, given a chance.

Authorized to work in the US for any employer

Work Experience

Data Entry/Research

Insight Global (JLL) - Remote

August 2023 to September 2023

Temporary project work. I entered vendor invoices into Excel spreadsheets and created new spreadsheets with updated

information. I researched several excel sheets to acquire updated information on important details of the vendor and invoice information to be sent to the AP department to be processed. Matrices Updates/Inquiries for Flowers Bakery

Insight Global - Remote

January 2023 to July 2023

I work off spreadsheets and reports of Flowers sites that need primary vendors. Using BPM, I search for vendors in the scope of work needed. This includes calling Vendors and verifying the scope of work they perform and their coverage areas. Once verified with vendor that they can provide services, we handle the entering of Primary vendors into BPM for all scopes of work per Flowers sites. Certain scopes of work need GM input on which Bakery and Satellite locations require services. Once received we update in BPM. I also handle any special projects given to me from manager. This includes helping as a coordinator when needed. Service Coordinator

Aramark Facilities- My Eye Dr. - Remote

July 2022 to December 2022

Coordinator for a new project with MED. Creating spreadsheets and completing service orders that we verify responsibility thru Prolease. I have excellent communication with vendors and always have a positive attitude. I am organized and feel that follow up is one of the most important things to be done to make sure everything is being handled correctly. I maintain records and documentation of service requests and utilize work order management system to track service order activity. Project Coordinator-Trainer

Aramark Facilities - Rescare

September 2021 to July 2022

Along with all previous duties, I also handle all training of new backlog coordinators. I also handle Quality Control for vendors and techs. I have excellent communication with vendors and always have a positive attitude. I am organized and feel that follow up is one of the most important things to be done to make sure everything is being handled correctly. I manage and maintain records and documentation of service requests and utilize work order management system to track service order activity. I was part of a large project dealing with Client

Escalation of overdue service requests on several of our client’s residences. This entailed quick and thorough work to get vendors scheduled, client approval and expedite completion. I also handle priority service order requests.

Service Coordinator for Aramark

Insight Global - Remote

July 2021 to September 2021

I performed a variety of duties related to dispatch and scheduling. As a backlog coordinator I handled service orders that were over 30 days, so time was very important to make sure the work was completed quickly. I received requests by phone and email for services needing to be done at client’s residences. This included prioritizing and coordination with vendors and techs to make sure all service orders were completed in a timely manner and up to the high standard we promise. I provided excellent customer service with vendors, clients and team members. I handled any other duties assigned to me by manager. I began training new employees and was hired on permanently with Aramark. Contact Tracer

Insight Global - Remote

August 2020 to June 2021

I work as a contact tracer for the PADOH. I started in outbound calls and now I am in inbound. Not only do we handle all incoming calls as tracers for covid-19 we also take calls for travel protocol, vaccine information, positive case reporting which we email information to proper county for business/Schools or to correct department at PADOH as well. We deal with everyday changes and updates of information policies all dealing with the department of health and Covid-19. It is a challenging position, but I enjoy talking with the wide variety of consumers that we deal with daily. Although on inbounds, I can handle outbound calls and call backs as well which does happen daily. I work from home and I am looking for the same type of position. We communicate through Slack and email and document in Genesys Workplace and Sales Force as well. I have experience in share point and one note as well. We use Verizon one talk for all calls made and received. We record our hours in E-recruit and use Ultipro payroll systems. We deal with confidential information every day, so I am well informed about HIPAA laws and dealing with minors. I have excellent people skills with not only consumers but teammates and supervisors as well..

Administrative Partner

Lehigh Valley Health Network - Allentown, PA

March 2019 to July 2019

I handled all incoming calls, assembling and tearing down charts and keeping charts filled with paperwork for nurses. Called in patient consults and consults for staff Doctors. Proficient in EPIC software in handling admissions, transfers and discharges. Filled in white boards for patient’s therapy schedule daily. Keep glove and hand sanitizers filled throughout units. Handled 2 units, one being a lock down unit. Downloaded telemundo pictures and scanned all pertinent paperwork into patient’s charts. Physician Office Assistant

Wellspan Pulmonary and Sleep - Lancaster, PA

December 2017 to July 2018

Greet and register patients for check in. Verify all information is correct and up to date. If new patient, make sure they have all paperwork and updated insurance scanned into chart. Collect copays and answer any questions that I can. When visit is complete, I schedule all tests that need to be done and schedule any future appointments. I fax all pertinent paperwork to correct facilities. Answering phones which can be patients calling to schedule appointments, tests, or calls needing to be transferred to proper department. Perform end of day batch control and deposit. Medicine Rehabilitation Tech

Wellspan Ephrata Hospital - Ephrata, PA

March 2017 to December 2017

Assisted all therapists with the daily treatments and evaluations of patients throughout the hospital and Acute Rehab Unit. Set up room for group therapy and assisted with the sessions. Ran revenue reports and filled them out daily along with tracking temperatures on Hydroculators, Frig and freezer. Implemented a system to keep track of all loaned out equipment. Kept gym cleaned and all supplies stocked.

Nursing Assistant

WellSpan York Hospital - York, PA

July 2016 to March 2017

Hourly patient rounding, vitals, blood sugars. Serve and assist with meals, removal of IV's, emptying of all output and recording of all input and output. Offer and carry out all levels of patient care. Acquire urine and stool for testing. Change linens, ambulate patients, empty trash and linen bins. Give out snacks and ice waters. Update white boards and give report at change of shifts. Answer questions of patients and family and keep them informed to best of my ability. Administrative Partner

Lehigh Valley Health Network - Allentown, PA

June 2015 to December 2015

I handled all incoming calls, assembling and tearing down charts and keeping charts filled with paperwork for nurses. Called in patient consults and consults for staff Doctors. Proficient in EPIC software in handling admissions, transfers and discharges. Because I was trained in past position, I also helped nursing staff with vitals, toileting, ADL's, bed changes, turning and ambulating. Answered call bells and passed out ice waters on my shift.

Customer Service Representative

Millard Refrigeration - 3955 Ruppsville Road Fogelsville Pa 18105 Handled the needs of several customers from placing orders, filling orders, shipping orders and all troubleshooting till complete. Used all office equipment including copier-fax-scanner. Used computer and email for communicating with customers.

Answered multi-line phones and greeted customers.

Education

High school Diploma

Skills

• Copier-fax-printer (10+ years)

• Epic Software (4 years)

• Microsoft Office (3 years)

• Office 365 Outlook Mail (5 years)

• Excellent Customer Service Skills (10+ years)

• Customer Service (10+ years)

• CSR

• Customer Care (3 years)

• Customer Support (3 years)

• Call Center

• Medical Terminology (3 years)

• Typing (10+ years)

• Medical Office Experience (2 years)

• Hospital Experience (4 years)

• Medical Office Experience

• Home Care (1 year) Assessments through Indeed: Customer Focus & Orientation

• Highly Proficient Responding to customer situations with sensitivity- Highly Proficient Critical Thinking -Highly Proficient Using logic to solve problems- Full results: Highly Proficient Customer Focus & Orientation

• Highly Proficient Responding to customer situations with sensitivity-Highly Proficient

• UltiPro

• Construction scheduling (3 years)

• Customer service

• Salesforce

• Google Docs

• Typing

• Analysis skills

• Windows

• Project coordination

• HIPAA

• Epic

• Medical coding

• Medical terminology

• Hospital experience

• Quality control

• Vital signs

Contact this candidate