Human Resources Customer Service

JULIEANA M DE ALBA

Patterson, CA ***** 510-***-**** (C)

PROFESSIONAL SUMMARY

Highly innovative, results-oriented, and effective leader, well-versed in social services, public health, and nonprofit operations. Demonstrated ability to develop strategic communications programs, expertly manage projects and teams, collaborate across functions and with external stakeholders, as well as construct and implement strategic plans, resulting in improved processes, functionality, and productivity. Identified as a thought leader, with the ability to learn/adapt quickly and efficiently, resulting in the acquisition of increasingly senior-level roles and responsibilities. Extremely skilled at facilitating training for diverse audiences, and conducting extensive research related to a variety of high-impact policies, and federal/state regulations. Adept at monitoring performance standards, and then formulating and utilizing metrics to evaluate programmatic impacts and effectiveness. Proficient at team building, budget preparation and fiscal management, organizational/workflow development, personnel oversight, and overseeing a variety of human resources functions (e.g., panel interviews). Strong ability to influence thinking, personnel performance, as well as community/public agencies. PROFESSIONAL EXPERIENCE

Case Management, SERjobs for Progress National Inc. Gilroy, Ca. 7/2022-1/25/23

● Develop and perform outreach and recruitment activities to support SER’s NFJP and program plans, program goals and objectives, and maintain outreach and recruitment logs.

● Manage phone/email/text communications, schedule appointments, and provide program information to MSFWs as part of a comprehensive approach in addressing crises.

● Direct a variety of assessments to identify barriers and needs, advise on available job skills training resources, assist in determining realistic training goals in alignment with local labor market information and employment trends.

● Facilitate job-readiness assessments and/or coordinate/perform workshops, provide employment trend information that identifies job sectors in high demand and high growth within the community.

● Train program staff and supervisor in analyzing/interpreting program-related legislation that impacts policy and/or procedures and recommends program policy and procedural updates/changes.

● Manage and create presentations, and participate in collaboration meetings with community stakeholders throughout the state. Case Management, Patient Access Washoe Tribe of Nevada and California/, Oakland CA. 03/2015 – 6/14/22

● Collect, evaluate, and record protected data necessary for the determination of program eligibility for (35) At-Risk Native American Families compliance with all confidentiality mandates (e.g., HIPAA); interpret and apply federal, state, and local policies, procedures, laws, and regulations; explain programs, qualification standards, policy and procedure to patients; assist patients in completion of applications and forms when necessary; review and evaluate applications for completeness and accuracy; prepare patient budget to determine eligibility.

● Collaborate with external stakeholders (e.g., insurance agencies, community-based programs, government agencies) to procure necessary information related to patient services.

● Manage referrals through intake and post follow up, mentor and coach junior-level case managers; provide feedback on performance and deliverables; facilitate shadow training for New Hires, ensuring comprehensive understanding of operations, policies, and procedures.

● Execute human resources operations for emergency purposes when management is out; participate in scheduled panel interviews to aid in filling a variety of critical roles; provide feedback and insight on candidate suitability; collaborate on hiring decisions.

● Conduct extensive research to obtain and retain comprehensive knowledge of housing law and educational access, resulting in recognition as a subject matter expert (SME); lead decisions surrounding reunification and advocating for court litigations.

● Develop executive level communications monthly (e.g., letters, reports, memoranda, forms); disseminate to the appropriate audiences.

● Oversee management functions; perform payroll operations for processing and report distribution/reproduction efforts. EDUCATION /TRAINING

Associate Degree Medical Office Administration Heald College: Union City, CA July/2006 CPR Certified Washoe Tribe of Nevada and California: In-Person May/2022 Child Protective Service Washoe Tribe of Nevada and California: Virtual Workplace Violence Prevention/CPI Washoe Tribe of Nevada and California: Virtual Cybersecurity Training Washoe Tribe of Nevada and California: Virtual CORE COMPETENCIES TECHNICAL SKILLS

● Case Management

● Organizational/Workforce Development

● Training Development/Facilitation

● Operations

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● Customer Service

● Team Management

● Human Resources

● Microsoft Office Suite

● Electronic Health Records

● Social Services

● Research

● Compliance

● Excellent Interpersonal Communication (Written & Verbal)

● Excel

● Data Collection & Evaluation

● Budget Oversight

● Administration

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