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Social Media Customer Service

San Jose, CA
September 22, 2023

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english vietnamese italian

Monica T. To

multidisciplinary designer • brand marketing strategist

c o n t a c t

**** ***** **** #**, *** Jose, CA 95125

*** · 644 · 1729

a b o u t m e

w o r k e x p e r i e n c e

l a n g u a g e s

m a i n s p e c i a l i z a t i o n

s k i l l s

e d u c a t i o n

Graphic Design


Brand Design



3D Mock Up


Content Planning


Consumer Media



Branding Identity

Digital Strategies

Visual Communication

User Personas / Flows

Competitive Analysis

Data Management

Usability Testing



Multimedia Graphics









2023 Bachelorʼs of Science Cal State University Monterey Bay Communication Visual Design, Major

Business Marketing, Minor

Business Management, Minor

2022 Google Certificate

Media planner

2019 Highschool Diploma, Willow Glen High School A creative developer and marketing strategist born and raised in Silicon Valley, I have seen so many

dynamics of design within time and trends.

Being versatile in my work, I aim to show how art can evolve or innovate any project or brand identity. With a good sense of creative direction and problem solving keeps me inspired and motivated a designer who is

eager to uncover the future of design.

Iʼve worked with countless of non-profits to build their platforms with good intentions to reach their mission goals, as well as built of brand identity with the support of statistics in the marketing realm.

My most creative projects involved enhancing pictures on NASAʼs Junocam, creating logos, and social media strategy through content creating!

July 2022 to present · CSUMB Student Housing and Residential Life, Marketing Assistant · Physical Developer/Programmer Mastering project support for annual outreach efforts related to recruitment and retention of residential students, website and content management, graphic design and publication, social media outreach, video production, and public speaking. August 2021 to Present · Marketing Brand Strategist Freelancer August 2021 to July 2022 · CSUMB Student Housing and Residential Life, Marketing · Office student assistant

· Rotation customer service within the 3 offices

· Problem solving with little supervision

· Assisting professional staff in administrative tasks

· Physical tasks consisted of room inventory inspection

· Building communication campus wide via social media learned how to manage frequently changing processes

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