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Customer Service Retail Sales

Location:
Rawalpindi, Punjab, Pakistan
Salary:
100 to 200 dollars per day
Posted:
September 22, 2023

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Resume:

WAQAS BIN ABDUL WAHAB

House # F/*** - B,

Satellite Town,

Rawalpindi, Pakistan

Contact.033********

OBJECTIVE

To work in an excelling Organization to offer myself in practical work to any reputed National or Multinational Organization and to be a part of highly professional and result oriented team of professionals. A company where self-start innovation is encouraged and which provides unlimited future growth based on one’s performance. To attain a position in an organization, which enables me to use my knowledge, abilities and provide me with a challenging & fast pace environment to further enhance my skills.

INTERPERSONAL SKILLS

•Working effectively with diverse group of people.

•Friendly with an upbeat attitude.

•Ambitious and hardworking committed to excellence.

•Able to perform well during stress period.

QUALIFICATION

•M.A in Political Science from Gomal University (2nd Division)

•Graduation from University of Karachi (2nd Division)

•Higher Secondary School Certificate from Board of Intermediate Education, Karachi.

•Secondary School Certificate from Board of Intermediate Education, Karachi.

Certificate of Achievement

•World Bank & Management Development Institute Islamabad Pakistan Communication Skills and Functional English

LANGUAGE

•Urdu (Native)

•English speaking writing & reading

•Sindhi & Punjabi (Basic)

SKILLS

•Strong interpersonal & communication skills.

•Adapt easily to new concepts and at handling multiple responsibilities

•Good IT skills (MS office Applications) Emails, Internet use

•Excellent team player.

•Flexible & results oriented, willing to go the extra mile.

JOB EXPERIENCE

Abbott Laboratories (Pakistan)LTD.

Working As a Supervisor Key Account Rawalpindi

From 01.01.2017 to 09.09.2017

The World Bank Group

Receptionist Administration & Security

From 04.10.2010 to 31.12.2016

•Receive, screen and log Correspondence, Reports. ETC, and forward to the appropriate officer;

•Maintain a log in system and follow up to ensure that replies are timely or that action is taken with the established deadline;

•Screen, assess and refer telephone calls and enquires to appropriate staff;

•Provide information on variety of questions such as the office’s program and activities as well as sensitive information;

•Coordinate and expedite office wide responses to sensitive telephone calls and written enquires on behalf of the manager;

•Proper check all office security system and cameras

•Issue visitors passes to visitors and also mission

•Ensures that no visitors are allowed into World Bank premises without appointment and ensure that the staff member who is to be visited is contacted and the appointment confirmed before visitors card issued

•Maintain and update the office filling and reference system including confidential files, performance evaluation reports, and records of disciplinary actions;

• Maintains the security log at the gate. Ensures that all visitors are signed on the book

• Timely watch security guards that they perform their duty well

• Identify and extract information from various sources for inclusion in correspondence and reports;

• Coordinate the secretarial service of the office, assign priorities, monitor work in progress and control deadline;

• Assess work performance and resolve problems;

• Provide procedural advise to professional and train new general services staff of the office on office methods and procedures, and on the use of various computer programs to improve the quality and efficiency of their work;

• Maintain policy, confidential and general management files;

• Prepare multimedia presentations and take notes at the meetings.

• Reservation of meeting. Party, Breakfast, Lunch, Dinner or Look After for the Guests

• Take the Complaints & Requests and Forward it to the Concerned Authorities for Consideration

• Coordinate with housekeeping & Engineering departments to resolve the Office issue

• Perform other related duties as required.

Red Bull Energy Drink

Retail Sales Officer

Jan.2009 to Jan 2010

•Managing and motivating team to increase sales and ensure efficiency;

•Managing stock levels and making key decisions about stock control;

•Analyzing sales figures and forecasting future sales;

•Analyzing and interpreting trends to facilitate planning;

•Using information technology to record sales figures, for data analysis and forward planning;

•Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance;

•Ensuring standards for quality, customer service and health and safety are met;

•Resolving health and safety, legal and security issues;

•Responding to customer complaints and comments;

•Organizing special promotions, displays and events;

•Attending and chairing meetings;

•Updating colleagues on business performance, new initiatives and other pertinent issues;

Zong a China Mobile Company

Retail Sales Officer

May.2008 to Aug 2009

•Managing and motivating team to increase sales and ensure efficiency;

•Managing stock levels and making key decisions about stock control;

•Analyzing sales figures and forecasting future sales;

•Analyzing and interpreting trends to facilitate planning;

•Using information technology to record sales figures, for data analysis and forward planning;

•Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance;

•Ensuring standards for quality, customer service and health and safety are met;

•Resolving health and safety, legal and security issues;

•Responding to customer complaints and comments;

•Organizing special promotions, displays and events;

•Attending and chairing meetings;

•Updating colleagues on business performance, new initiatives and other pertinent issues;

Razi Khan Law Chamber

Computer operator Cum Office Assistant

Jan.2006 to April 2007

•Preparation of Legal Letters, Affidavits, Withdrawal Applications and Invoices.

•Internet Search.

•Email Correspondence with Local & Foreign Clients.

•Receipt & Dispatch and filling of incoming and outgoing mail;

•Maintain employees records and databases;

•Maintaining & updating the record of all legal files and legal books;

PERSONAL INFORMATION

•Father Name Abdul Wahab

•Date of Birth 18.06.1985

•C.N.I.C. 420001648373-9

•Marital Status Married

•Nationality Pakistan

•Religion Islam

•Place of Birth Rawalpindi



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