Customer Service Call Center
Resume:
Fantasia Towner
Portsmouth, VA *****
adzvri@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Care Representative
Wipro - Suffolk, VA
March 2022 to June 2022
•Handled inbound calls for Geek Squad
• De-escalated customer complaints
• Scheduled customers for installs and repairs
• Updated client demographics
• Processed refunds and purchases
Skills:
• Proficient in Microsoft Word, Outlook, Excel, etc.
• Telecommunication skills
• Process Improvement
• Time Management
Personal Care Aide (PCA)
Silver Care - Chesapeake, VA
August 2021 to December 2021
Cleaning:light cleaning, bathrooms, kitchen, trash, dusting, washing dishes, moping & clean bedrooms. Cooking: Breakfast/Lunch
Receive packages
Bathing/Wash, get dressed
Warehouse Worker
FedEx - Ellenwood, GA
October 2019 to June 2021
Packing. Loading and unloading on docks. Wrapping, Stacking and customer service. Production Worker
Calavo Growers Inc - Conley, GA
December 2020 to April 2021
Perform one or more functions on the assembly lines including but not limited to; washing, peeling, cutting, weighing, measuring and pouring ingredients in container, placing lids, labeling, boxing, unboxing, stacking, wrapping or other function to accomplish tasks. Receive washed product an take to department lines for processing.
Call Center Representative
MAP Communications - Chesapeake, VA
January 2016 to November 2018
• Handled inbound calls for Geek Squad
• De-escalated customer complaints
• Scheduled customers for installs and repairs
• Updated client demographics
• Processed refunds and purchases
Education
Bachelor's degree in Business Management
Strayer University-Global Region
October 2019 to January 2020
High school or equivalent in English, Math, Biology, Geometry Western Branch High School - Chesapeake, VA
September 2014 to June 2016
Skills
• Microsoft Typing (3 years)
• Microsoft Office/Hardware (2 years)
• Call Center (1 year)
• Customer Care (2 years)
• Customer Support (3 years)
• Data Entry (2 years)
• Logistics (2 years)
• Account Management (1 year)
• Administrative Experience (3 years)
• Microsoft Powerpoint (3 years)
• Microsoft Word (3 years)
• Telecommunication
• Supervising experience
• Microsoft Excel
• English
• Sales
• Retail sales
• Analysis skills
• Forklift
• E-commerce
• Live chat
• Reach truck
• Data collection
• Warehouse management system
• Heavy lifting
• Inventory Control
• Customer Service (6 years)
• Shipping & Receiving
• Food Safety
• Order Picking
• Order Picker
• Health Care (1 year)
• Technical support
Certifications and Licenses
Food Safety
December 2017 to Present
ServSafe
December 2017 to Present
Drivers-Ed
February 2016 to Present
Forklift Certification
November 2019 to June 2020
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