Customer Service Call Center
Resume:
Ashleigh Walker
Vineland, NJ
adzvrb@r.postjobfree.com
Integrity-driven, detail-oriented, and client-focused professional with an Administrative Assistant Certification and 2+ years of proven success in diverse settings. Provide high-quality customer service in high-volume call center environments. Leverage communication, interpersonal, administrative, clerical, organizational, problem-solving, and time management skills to excel in fast-paced settings. Authorized to work in the US for any employer
Work Experience
Remote Call Center Specialist II, Operations & Planning, Centralized Services Walgreens - Chandler, AZ
November 2020 to Present
● Handle up to 100 or more inbound/outbound requests daily and provide live chat support in a high- volume call center environment utilizing strong communication and interpersonal skills
● Aid customers with Covid-19 testing inquiries and schedule up to 100 vaccination appointments weekly
● Maintain the confidentiality of sensitive information and assist clients in arranging medication pickups at local store pharmacies
● Research and resolve complex service, pricing, and technical issues by listening to callers, documenting issues, and escalating technical problems to the appropriate department Brand Associate
GAP Factory - Woodbridge, VA
July 2020 to August 2020
● Displayed a “people-pleasing”, friendly demeanor and assisted customers with purchases and fitting room leveraging strong communication and interpersonal skills
● Answered customer questions and made recommendations displaying extensive inventory knowledge
● Organized and stocked merchandise and maintained an inviting, orderly, and safe work environment Career Gap
January 2018 to June 2020
● Took time off work to focus on completing college programs to advance in career Seasonal Sales Associate
Victoria's Secret - Woodbridge, VA
October 2017 to December 2017
● Utilized knowledge and training to assist customers daily while providing a client-centric, positive shopping experience
● Answered customer questions and drove sales by assessing client needs and recommending products that best fit their lifestyle and budget
● Multitasked by keeping the store stocked and organized and accurately processed dozens of cash, credit, and check transactions daily
Education
Certificate
Ashworth College
January 2020
Certificate
Ashworth College
2020
Associate in Fashion Merchandising Management
Southern New Hampshire University
2018
Business Administration
Northern Virginia Community College
Diploma in Advanced Fashion Marketing & Fashion Merchandising Mount Vernon High School
Skills
• Customer Service, Client Satisfaction/Retention, Relationship Management, Administrative/Clerical Skills, Sales,
Cold Calling, Live Chat, Communication/Interpersonal/Organizational Skills, Problem-Solving, Time Management
Computer Skills: Microsoft Office
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