SHARON L. ULLOM

Experience:

Enterprise Holdings: (10/2015-6/2019)

My position with Enterprise was as an Escalations Support Manager. I took inbound calls from upset customers, de-escalated hostile situations regarding car rentals, did incident reports for area managers regarding complaints, and provided excellent customer service at all times KellyConnect Apple Project (7/2014-10/2015)

Took inbound calls fro d Mac computers. Did troubleshooting and problem solving, while providing excellent customer service for all customers..

U-Haul International, Inc. (02/14-07/14)

Took inbound calls from customers, related to rental of U-Haul trucks and trailers. Calls included handling and resolving complaints, contacting Roadside Assistance, and providing world class customer service.

Self Employed Independent Contractor: (8/2010 - 11/2012) Took inbound calls from corporate travelers with Egencia Corporate Travel, confirmed reservations for air, hotel, car rental, limo, handled escalated issues, delivered world class customer service. Also worked on Getaroom.com project, as well as Travelocity and One Technologies. A T & T Mobility (2/2009 - 4/2010)

Greensboro, NC - USA

Customer Care Representative

Taking inbound calls from Small Business Customers regarding billing/account questions, payments, features, rate plans, complaints, device troubleshooting and technical support. I provide excellent customer service on every call, and have received several commendations from my customers. US Airways (10/2007 - 6/2008)

Winston Salem, NC - USA

Reservations Sales Agent

While at US Airways, I took inbound calls from customers regarding airline reservations, both domestic and international. I also handled complaints regarding delayed and canceled flights, lost luggage, award travel, miscellaneous charges incurred, and other issues as they arose. I always provided excellent customer service, and received several commendations from my customers. Time Warner Cable (6/2005 - 9/2007)

Greensboro, NC - USA

Customer Care Representative

Answered inbound calls from customers, related to cable television services, high speed internet, and digital phone services. Utilized sales skills to establish new customers, and up-sell existing customer by offering appropriate products and services. Resolved customer issues regarding billing and repair questions, troubleshooting equipment problems, and scheduled service appointments. While employed at Time Warner Cable, I Completed two online courses through Jones/NCTI, including Excellence in Customer Service, and Cable Network Overview, attaining a grade of A in both courses.

I provided excellent customer service, and received multiple commendations from my customers. Levolor-Kirsch Window Fashions (11/2004 - 4/2005)

High Point, NC - USA

Customer Care Repres

Completed a three-week Customer Service Training Class with scores of 95% or higher on all exams. Answered inbound calls from customer associated with Home Depot and Lowes retail stores, along with those from JC Penney, smaller retailers, and private customers. Resolved issues presented by store associates and consumers related to package tracking, shipping and delivery dates, replacement parts, order entry, credits (RGA'S) and other questions related to the Levolor-Kirsch product line.

I provided excellent customer service, and received several commendations from my customers. UnitedHealthcare (9/2002 - 10/2004)

Greensboro, NC - USA

Medical Claim Review

Processed and paid high-dollar medical claims, including multiple surgery, anesthesia, durable medical equipment, and prescription drugs.

Prepared claims for review by medical staff for coding and billing appeals. Resolved medical claim appeals, composed and sent many types of written correspondence.

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