Customer Service Call Center
Resume:
Francisco Huerta
Administrative Assistant
Rosenberg, TX 77469
adzvqs@r.postjobfree.com
Bilingual professional looking to obtain a position where I can use my financial experience along with dedication to providing excellent customer service and resolving customer issues in a positive manner to contribute to the successful operations of the organization. Authorized to work in the US for any employer
Work Experience
Executive Assistant
ICC CORP - Houston, TX
September 2021 to Present
• Responsible for processing title transfers
• Registration stickers
• Going to courts
• Running errands
• Document collection
• Meeting with clients in person
• Problem solving
• Client intake
Contact Tracer (Temporary Assignment with Agency)
ExecuTeam (Temporary Agency) - Houston, TX
August 2021 to September 2021
• Contacted individuals who tested positive for Covid-19 to interview them
• Identified symptomatic and asymptomatic individuals and make appropriate recommendations to prevent the spread of covid
• Monitored individuals and made follow up calls at the end of isolation
• Documented all cases in Com Doc system
• Indicated cases as a Variant, Reinfection or Breakthrough case
• Requested lab results from hospitals and clinics
• Created summary reports, medical summary reports, contact summary reports and death summary reports.
Quality Assurance Analyst (Temporary Assignment with Agency) Ecom Inc. (Temporary Agency) - Houston, TX
March 2021 to August 2021
• Responsible for quality assurance of car titles
• Successfully QA passed titles to pass on to the file team
• Effectively completed all tasks in Salesforce
• Responsible for handbacks that were missing documents need to pass QA
• Requested missing docs from customers via fedex
• Sent Power of Attorney forms as wells as heirship affidavits and One and the Same Statements. Administrative Assistant
International Security - Houston, TX
April 2017 to March 2021
• Assist with accounting duties
• Filing, answering the phones
• Researching
• Payroll
• Run errands for the company
Consultant
Sutherland Global Services (Call Center) - Houston, TX May 2016 to April 2017
• Provide excellent customer service.
• Enroll new customers in the Protect My Id membership.
• Work diligently with customers by resolving their issues and concerns.
• Assisted customers troubleshoot with navigating the system.
• Properly handled the calls by asking probing questions to determine whether it is a fraud or a dispute case.
• Worked closely with fraud resolution specialists and the dispute department. Independent Associate
LegalShield - Houston, TX
June 2013 to May 2016
• Provide solutions to family's common everyday problems.
• Market LegalShield Family Plans, Identity Theft Plans, Group Plans, Specialty Plans, CDL Plans and Business Plans.
• Recruit and train new agents.
• Maintain and manage a pipeline of new agents and keep them informed of new developments.
• Manage and track agent's progress and performance. Customer Relationship Manager
Bank of America - Houston, TX
September 2012 to June 2013
• Provided excellent customer service. Resolved diverse issues.
• Maintained and tracked customer files pertaining to modifications with significant follow up and notation.
• Met with customers face to face to assist them with loan modifications and repayment options.
• Problem solver who values teamwork and embodies team spirit.
• Collected and analyzed financial data and set proper expectations from the customer.
• Processed files for submission to underwriting for decision.
• Educated customers regarding the loan modification process.
• Successfully obtained loan modification approvals to prevent foreclosures. Loan Modification Manager
Evalroad Financial, LLC - Houston, TX
March 2011 to September 2012
• Managed 100 plus portfolios to prevent foreclosures.
• Collected documents. Analyzed financial data. Determined resolutions.
• Set proper expectations and time frames for document collection.
• Negotiated 2nd lien settlements and HOA payment arrangements for customers.
• Managed and carried out the duties of the loan modification department. Loan Modification Specialist
Romasan Multiservices - Houston, TX
March 2010 to March 2011
• Analyzed files for the HAMP program.
• Responsible for risk analysis of each file.
• Collected loan modification documents and processed the files for foreclosure prevention. Education
B.A. in Political Science
St. Mary's University - San Antonio, TX
May 1994
Skills
• Crm
• Problem solver
• Bilingual
• Siebel
• Lamp
• Real Estate
• Mortgage Loan
• Outside Sales
• Risk Analysis
• LAMP Stack
• Spanish
• English
• Translation
• Communication skills
• Customer service
• Computer literacy
Certifications and Licenses
Driver's License
Assessments
Sales skills — Highly Proficient
December 2021
Influencing and negotiating with customers
Full results: Highly Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service fit — Familiar
November 2021
Measures the traits that are important for success for customer service roles Full results: Familiar
Call center customer service — Completed
December 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Work style: Reliability — Expert
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
PERSONAL SKILLS: Bilingual in English & Spanish. Effective communicator and problem solver. Ability to embrace change with a positive attitude. Work independently with minimal supervision. Outside Sales. Previous Real Estate License. Real Estate.
COMPUTER SKILLS: iPortal, LMP, HRD, LAMP, CRM Tool, LHIS, Siebel, Sharepoint, HomeBase, HomeSaver, Outlook Express, AS 400LS, Microsoft Office, Word and Excel.
Contact this candidate