Medical Assistant Customer Service
Resume:
*** ******* *** ******, ** *****
361-***-**** adzvpb@r.postjobfree.com
DAPHNIE D. MUNOZ
OBJECTIVE
To contribute to an organization that can use a professional Medical Assistant/Phlebotomy who offers effective
Communication skills along with a reputation as a hard working and compassionate person. I also obtain great Leadership skills, along with self-motivation, great customer service, and the ability to work in diverse environments.
EXPERIENCE
3/2007-7/2009
Dr. Rodriguez D.D.S McAllen, TX
Receptionist
● Billing
● Answering Phones and Greeting customers
● Setting up Appointments and Discharge of patients 7/2009-9/2010 BlockBuster Video Portland, TX
Manager/Sales Representative
● Managing Employees and Store
● Cashier
● Customer Service and Sales
● Inventory
9/2010-5/2011 - 3/2012-6/2012
2Brothers Communication Corpus Christi, TX
Sales Representative
● Customer Service/Sales/Reception
● Promoting Store
● Activating and Deactivating Cell Phones/Plans
10/2012-11/2012
Complete Care (200 Intern Hours) Odessa, TX
Medical Assistant/Phlebotomy
Medical Assistant
● MOS
Patient Intake
Injections
Phlebotomy
EKG, PAP, UA, etc.
EMR System
Scheduling
Pharmacology
3/2013-8/2013
Advanced Pain Center Odessa, TX
Medical Assistant/Phlebotomy
Medical Assistant
● MOS
Medical Records Clerk
● Scheduling Appointments/Taking Messages/Reception
New Patient Specialist
Programs used Advanced MD/Prognosis
Pharmacology
Patient Intake (Vitals)
UDS
MRI Machine
Scheduling
Microsoft Word, Excel, Power Point, Invoice Documentation 2/2014-9/2018
Argenal Pediatrics Edinburg, TX
Clinical Lead Medical Assistant/Phlebotomy/Trainer
● Patient Intake- (Lead Vitals Department)
● Scheduling Appointments/Reception/Billing
● Cerner Software Proficient
● CBC, UA, STREP, INFLUENZA, RSV, ADENO, ETC
● PATIENT CARE
● EKG, O2 TANK, CPR, FIRST AID, HIPPA CERTIFIED
● OSHA
● LAB Technician
● IMMTRAC Input Knowledgeable
● Immunizations/Injections
● Medication Refills
● WELL VISIT/NEW BORN INTAKES/ADULT WELLS
● Fast Paced Proficient
● EMR
● MOS
● Training of New Hires
● Phlebotomy
● LAB handling S/O
● SPECIMEN CARE
● Directly working with Doctor as his MA for 4 yrs
● VIS Knowledgeable
● Stocking of Rooms/Keeping Presentable/Disinfecting
● HEAD LEAD OF MISSION FACILITY (last held position) 07/2019-11/2021
Laboratory Corporation of America New Braunfels. TX PST/Phlebotomist/MA
● Patient Services
● Scheduling/Reception/Billing
● Obtaining Specimens
● Stocking Supplies
● Monthly Inventory
● End of Month Calculations
● Insurance Verification
● Billing for Services Rendered
● OneTouch System
● EMR
● Customer Service
● Communication skills
● Independent Working
EDUCATION
2001-2005 Edinburg High School Edinburg, TX
● Completed High School Diploma
Kaplan College 2012 Corpus Christi/Odessa, TX
● Completed Medical Assistant Diploma
● Completed Phlebotomy
● H.I.P.P.A Certified through Kaplan Higher Education
● CPR/AED Certified through American Heart Association SKILLS
● E.K.G
● Phlebotomy
● Vital Signs
● First Aid & CPR Certified
● H.I.P.P.A Certified
● Medical Manager
● Minor Office Surgery
● Specimen Collection
● Office Accounting
● Pharmacology
● Administer Injections
● Authorize Medications
● First Aid
● Manage Supply Inventory
● Medi-soft
● Telephone Technique
● Charting
● Venipuncture
● Medical Insurance Verification
● Urinalysis
● Medical Records Management
● O.S.H.A Trained
● Microsoft Word
● Microsoft PowerPoint
● Microsoft Excel
● SOPs
● NextGen
● Onetouch
● Cerner
● Rx Management
LANGUAGES
English
● Speak Fluently
● Read and Write
Spanish
● Speak
● Read and Write
REFERENCES
Erica Monsevais Stone Ridge Manager Edinburg, TX
Joseph Llanos GM Capitol Chevrolet Austin, TX
Kristy Ochoa Physician Assistant Mission, TX
Glenn Weaver Truck Driver Edinburg, TX
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