Customer Service Team Member
Resume:
MERCEDES
CARABALLO
*************@*****.***
Midlothian, IL 60445
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Reliable and honest Job Title skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
PROFESSIONAL SUMMARY
Discovery - Floor Associate
08/2011 - 08/2012
Dollar Tree / Deals - Floor Associate
01/2011 - 07/2011
WORK HISTORY
Greeted customers, helped locate merchandise, and suggested suitable options.
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Displayed merchandise by arranging in appealing ways to boost sales.
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Answered questions about store policies and addressed customer concerns.
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Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
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Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
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Greeted customers, helped locate merchandise, and suggested suitable options.
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Displayed merchandise by arranging in appealing ways to boost sales.
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Answered questions about store policies and addressed customer concerns.
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Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
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Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
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Increased sales and customer satisfaction through personalized servicing.
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Offered each customer top-notch, personal service to boost sales and customer satisfaction.
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Located merchandise across various stores to address customer needs.
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• Informed customers of current store promotions to encourage SKILLS
• Buffing and Waxing
• Active Listening
• MSDS Documentation
• Crew Management
• Health and Safety Compliance
• Hand Trucks
• Basic Tools
• Snow Removal
• Sanitation Practices
• Safety Standards
• Polish Furniture
• Job Planning
• Critical Thinking
• Daily Facility Operations
• Sanitizing
• Kitchen Cleaning
• Chemical Handling Safety
• Tool Management
• Scheduled Maintenance
• Conflict Alleviation
• Hospitality Management
• Equipment Replacement
• Transporting and Delivery
• Interior and Exterior Cleaning
• OSHA Standards
• Service Quality
• Checklists and Recordkeeping
• Customer Satisfaction
• Trash Collection and Removal
• Customer Service
• Room Arrangements
• Daily Progress Reports
J.sterling Morton East
Cicero, IL • 06/2010
Diploma : General Studies
EDUCATION
Target - Target Flow Team
07/2010 - 10/2010
Weather Tech - Machine Operator
08/2012 - 08/2014
Columbus - Lunch Lady
08/2015 - 08/2016
additional sales purchases.
Maintained excellent communication, cleanliness, and safety standards on work sites and projects, boosting customer satisfaction ratings Number%.
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• Worked with loss prevention in monitoring shopper behavior. Unpacked new merchandise shipments and prepared for placement on selling floor by folding, hanging or stacking.
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• Unloaded packages from incoming trucks to inspect contents. Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
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Cross-trained in different departments of store to learn new tasks and better understand workflows and business operations.
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• Operated machining equipment safely with team of operators. Operated multiple machines simultaneously to meet production requirements.
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Followed detailed instructions to operate machines with accuracy and produce quality products.
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• Complied with company and OSHA safety rules and regulations. Set up and ran machinery to produce exceptional products for industrial needs.
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Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
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Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
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Replenished materials and supplies as needed to maintain production.
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Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
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Updated daily production logs and informed management of production incidents or non-conformance issues.
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• Kept detailed production records and identified hold-ups. Used precision measuring tools, micrometers and calipers to meet required product specifications.
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• Cleaned and sanitized surfaces, tools and equipment. Served food according to temperature, safety and presentation guidelines.
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Followed all proper handling procedures for prepared foods, ingredients and leftovers.
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Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
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• Received and stored incoming supplies according to procedures. Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
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Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
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Mobile - Gas Station Attendant
01/2015 - 08/2019
Queens Of Clean - Cleaning Technician
08/2019 - Current
• Prepared ingredients and recipe components ahead of time.
• Provided exemplary service to students, staff and visitors. Restocked condiments, beverages and utensils per expected use levels.
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Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
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• Maintained clean and orderly work station.
Checked customer identification for alcohol, cigarette, and lottery sales.
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• Cleaned up gas and other spills in accordance with spill procedures. Processed fuel and merchandise transactions by operating POS system with accuracy.
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• Built trustful relationships with customers to encourage return visits. Inspected fuel pumps and fuel tanks for proper operations and safety.
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• Pumped gas for guests and took payments.
• Maintained inventory of all saleable items.
• Facilitated sales of services and goods.
Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
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Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
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• Monitored fuel levels in tanks, taking note of tanks due for refills. Promoted special offers and discounts to customers to maximize sales.
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Counted nightly income, categorizing, and sending to bank on weekly basis.
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Created attractive merchandise diplays to entice customers to make purchases.
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Followed safety protocols while working, avoiding accidents and injuries.
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Removed safety hazards, soiled items, and trash from customer areas.
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Confirmed excellent customer service by quickly resolving customer concerns.
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• Responded to all customer inquiries thoroughly and professionally. Trained and mentored new employees on company procedures and safety protocols.
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Monitored and maintained organized work space, confirming efficient operations.
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Responded to customer requests efficiently and with knowledgeable assistance.
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Determined customer needs by asking relevant questions and listening actively to responses.
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• Checked tools and equipment to prevent accidents and injuries. Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
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Delivered quality customer service to address urgent needs and cleaning requests.
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Swept floors, removed debris and returned equipment to proper areas at end of each shift.
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Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
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• Emptied trashcans and transported waste to collection areas. Worked alongside other cleaners to complete jobs in corporate office buildings.
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Handled equipment, chemicals, and materials properly and with caution.
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Used time management and efficient cleaning methods to meet deadlines.
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Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
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Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
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Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
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Confirmed all cleaning tools and equipment were stored properly after use.
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• Removed trash, debris and other waste materials from premises. Provided assistance to other staff members with cleaning of difficult areas.
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Organized and used industrial cleaning products following strict safety procedures.
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Inspected building for potential safety hazards, reporting identified concerns to supervisor.
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Developed and implemented comprehensive cleaning plan for entire building.
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Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
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Performed regular maintenance and repairs on various cleaning tools and equipment.
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• Replaced light bulbs and other electrical fixtures as needed. Operated industrial washing machines and dishwashers to clean linens and dishware.
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English
Native or Bilingual
Spanish
Professional Working
LANGUAGES
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