Customer Service High School
Resume:
Johnnie Williams
Jacksonville, FL *****
*******.**@*****.***
To obtain a position with a reputable company where my experience can be utilized, and opportunities for professional growth within the company.
Authorized to work in the US for any employer
Work Experience
Senior Debt Specialist
TD Bank - Jacksonville, FL
April 2009 to October 2022
• Handled inbound calls on repossession accounts, in attempts to redeem vehicle and bring loan current
• Maintained an average of 80-100 calls on a daily basis
• Demonstrated attention to detail and the ability to prioritize workload to meet department objectives efficiently
• Expert at performing multiple and/or diverse task that are highly complex
• Knowledge and experience in repossession, redemption, and remarketing regulations, techniques, and practices
• Proven ability to work cooperatively with peers and mangers to bring favorable resolution while building a positive work environment
• Knowledge of collection policies and procedures and other relevant banking operations
• Proven discipline to exhaust every available resource to minimize pre - or post - term losses/recoveries Education
Future professional in Cosmetology
Paul Mitchell the School-Jacksonville - Jacksonville, FL November 2022 to July 2023
High school diploma
A. Philip Randolph Academies - Jacksonville, FL
August 2002 to May 2005
Skills
• Microsoft Office (10+ years)
• Customer service (10+ years)
• Communication skills (10+ years)
• Negotiation (10+ years)
• Problem solving (10+ years)
• Attention to detail (10+ years)
• Multitasking (10+ years)
• Active listening (10+ years)
• Time management (10+ years)
Contact this candidate