Executive Administrative Assistant, Customer Service Manager

949-***-**** ***********@*****.***

Mission Viejo CA

SARAH

MONTANEZ

PROFILE

Results driven and knowledgeable Professional with a proven track record of extraordinary achievements in multiple industries as a Customer Service Supervisor, Administrative Assistant and Project Coordinator with interchangeable duties.

KEY SKILLS

WORK EXPERIENCE

• Elevated level of

proficiency in all aspects

Microsoft Office

• Expert level written &

verbal communication

skills, analytically minded

with utmost attention to

detail

• Experience in managing

multiple priorities,

administrative

coordination & logistics

• Extraordinarily strong

people skills with the ability

to build relationships with

but not limited to staff,

board members and

prospects alike

• Strong problem solving &

decision-making skills

• Ability to handle

confidential information

with discretion while

maintaining adaptability in

various competing

demands and situations

Project Specialist/ Administrative & Accounting Assistant/ Compliance Specialist

MarWest Commercial-Irvine CA

June 2022- Present

* Planned and executed a wide variety of executive and all-staff meetings and events to include securing location(s), composing and preparing literature required, catering to accommodate all and attending as needed

* Arrange complex and detailed travel plans, itineraries and agendas

* Follow-up and manage business contacts made by the executives while supporting the cultivation of ongoing professional relationships

* Completed a wide variety of administrative tasks including and not limited to managing multiple executive calendars, expense reports, composing and preparing confidential and time sensitive correspondence and preparing and distributing FYE budget packages

* In charge of the training and roll-out of our new compliance platform

-VIVE- responsible for implementing these new processes within the MWC-as the Lead I was responsible for ensuring all the Property Managers, Property Accountants, AR & AP teams understood and utilized the platform to its complete abilities while keeping the highest standards required to ensure strict compliance with our valued vendors

* Supporting our executives in strategic communication, organization strategy and a multitude of other projects as assigned

* Assited with various financial requests and duties-daily check runs, in- house assessment check deposits as well as taking on the roles of AR/AP Coordinators on an as needed basis

ADDITIONAL SKILLS

Sales/Publisher

South County Catholic-DECM (Decided Excellence Catholic Media, a subsidiary of Lighthouse Media Group)

Territory: Rancho Santa Margarita & Mission Viejo (Approx 15,000 households)

January 2017-May 2022

* Responsible for obtaining ad sales/sponsorships

* Coordinating paid/unpaid advertising & sponsorships

* Daily directives on magazine design decisions, including final approval for print.

* Serve as main contact for Parishes/Parishioner content submissions as well as reaching out bi-weekly to Parishes for upcoming events/announcements

* Write/edit local Parish or community filler articles, including but not limited to photographs and any other content per the sponsor’s request

* Confirmation & Follow-up on all advertising commitments

* Accounts Receivable: Ensure payments are up to date and submitted via company ledger

* Set 3-5 cold calls per day to ensure the consistency and upward growth and momentum of South County Catholic

Supervisor & Lead Recruiter

ALL CITY MANAGEMENT SERVICES: The Crossing Guard Company Territory: Rancho Santa Margarita, CA

June 2017-Present

* Develop relationships all throughout Southern California for efficient & recruitment campaigns to ensure all Crossing Guard positions that ACMS are fully staffed & each area has sufficient alternates available for the school year

* Coordination of schedules/site coverage

* Represent ACMS through networking and professional organizations and groups

* Distributing traffic control signs and crossing markers designated points ensuring school children’s safety is always paramount and top priority

* Track and monitor 28+ crossing guard

* Process daily payroll

* Daily site checks

• Typing/Data Entry

• Scheduling/Coordinating

• Budget management

• Excellent listener

• Friendly, courteous, &

service oriented

• Poised under pressure

• Staff training & coaching

• Recruiting & hiring talent

EDUCATION

Certification- Grant Writing

UC San Bernardino

2014-2015

Studied Business Administration & Criminal Psychology Washington State University- 2 Years

Pullman WA

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