LIONEL HENDERSON

Raleigh, NC ***** * 919-***-**** * adzvog@r.postjobfree.com

Current experience:

Computer systems support for Mac/Windows and MS networks & office, SCCM, Active Directory, Service Now, VMs, Cloud backups, Symitar (Credit Union core systems), Data Analysis & Data Scrubbing.

Title: IT Systems and Desktop Support Specialist

Various temp contracts from January 2022 to June 2023

Ciox, Robert half, TEKsystems (ODFL) & Duke temporary services

Duke University Hospitals & Duke University Federal Credit Union – Sept 2016 to Nov 2021

Duke University - School of Nursing, University Medical center, and Federal credit union

School of Nursing: Reporting writing using Peoplesoft & Excel

Medical Center: Computer installation and setup for nurse stations, doctor offices & corporate centers.

VoIP phone installations and troubleshooting. Network field specialist configuration

Network Field Specialist; MS Windows imaging & installation at hospital & Network Switch setup

UPS Battery backup installation, computer & printer installation and repair.

Duke OIT department: Help desk support for staff, students, affiliates & alumni using Ticketing system

DUFCU: Remote and onsite desktop & network support, security monitoring. new account setups and password reset, updating & patching of Virtual machines and hosts. Running security scans and applying updates. Report writing, Data Analysis of reports built in Excel (Pivot table, V-lookup, and histograms.) System Center (SCCM 16). Updating Virtual Machines and backup systems. Credit Union Core support (JHA) and all banking systems.

NABLA COMMUNICATIONS; Morrisville, NC - 8/2014 to 8/2016

Teletype Tech – Configuration and repair of teletype servers used by Deaf and hard-of-hearing

National support and maintenance of Teletype servers located at AT&T & T-Mobile facilities.

Set up, replaced, repaired, and fully tested Teletype circuit boards for health status.

Upgrade to Ubuntu OS using ProComm/Putty to configure server settings.

Phone support for ATT & T-Mobile facilities for TTY checks.

Maintained SQL database of all national ATT & T-Mobile sites and configurations.

Remote Error log interpretation & system “health” status.

UNIVERSITY OF SOUTHERN CALIFORNIA (USC); Los Angeles, CA - 12/03 to 6/13

ENROLLMENT SERVICES – Data management, Report writing, programming & help desk

SQL scripting for SIS (Student Information System).

Managed mail handling systems.

VBA routines to automate data “cleansing” using Excel, Access & VBA macros.

Supported various schools at USC, Deskside, and phone support for Custom reports w/ Excel

Managed MS Access tables and queries, Excel spreadsheets, and report building.

Data scrubbing, conversions, report formatting, and help desk support to office assistance.

Education; Bronx Community College; Mathematics